Tue.Oct 26, 2021

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Prévisions 2022 : Expérience Client

Forrester Digital Transformation

En?2022, les marques se tourneront vers leurs équipes Expérience Client (CX) pour mieux naviguer dans le sillage tourmenté de la pandémie, s'adapter à la «?nouvelle normalité?» et gérer les attentes et les émotions des clients autour d'enjeux aussi variés que l'accélération et la saturation numériques, le développement durable et la confidentialité. .

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What Do Plumbers and Gen Zers Have in Common?

The Global Small Business Blog

©iStock/AndreyPopov Both are spending money right now. That is, plumbers and Gen Zers. AmEx said that card acquisitions hit a record level in the third quarter for U.S. small-business and consumer Platinum and Gold cards. The company noted that goods-and-services spending by global small- and medium-size enterprises in the third quarter was 21% above the same period in 2019, before the pandemic, compared with a 4% currency-adjusted rise for billed business overall.

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When Systemic Risks Collide: Why Supply Chain Issues Are The New Normal

Forrester Digital Transformation

Before March of 2020, “supply chain issues” was a term we’d hear after a natural disaster or labor strike – that all ended the moment we ran out of toilet paper. Unquestionably, the supply chain crisis has been a secondary theme of the pandemic, one that continues to escalate. For the 15 months since the […].

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Genesis Healthcare System Wins 2021 Acquia Engage Award

Perficient Digital Transformation

We are thrilled to announce that Perficient and Genesis Healthcare System have been selected as a 2021 Acquia Engage Award winner in the Best of Both World’s Category. Winners were chosen by a panel of judges that evaluated based on functionality, integration, performance, and overall experience. Our project won the following award: . “Best of Both Worlds: We want to recognize organizations making the most of both Marketing Cloud and Drupal Cloud.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Predictions 2022: This Is A Year To Be Bold

Forrester Digital Transformation

Forrester predicts more change in 2022 across CX, EX, technology, and marketing. Get a sneak peek at five of Forrester's 2022 predictions, and then download our guide to help inform your 2022 strategy.

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Megan Glasow Shows Passion for her Work, Colleagues, and Community

Perficient Digital Transformation

At Perficient, you have the power to make an individual difference and a collective impact on the world.?You will?work with professionals, strategists, engineers, designers, and developers who roll up their sleeves and dive in to help our clients, our?communities, and one another.?. Megan Glasow , a director on the Salesforce team based in Fargo, ND, is a wonderful example of someone who uses her passion and drive to support her team, fellow Perficient colleagues, and the local Fargo community.

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Digital transformation comes to food banks

McKinsey and Company

The Greater Boston Food Bank’s $5 million reinvention as a digital-first enterprise has one overriding goal—to put more of its resources toward ending hunger.

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Predictions 2022: CMOs Emerge As Emboldened Business Leaders

Forrester Digital Transformation

Forrester sees 2022 as a tale of two B2C CMOs: Some will be sidelined by the likes another chief “something” officer. However, elite CMOs (those with data, martech, customer experience, and product chops) will capitalize on this moment in time to duly expand their remit across the marketing mix.

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6 reasons to outsource customer support for eCommerce | MicroSourcing

Microsourcing

When historians reflect on the COVID-19 pandemic in years to come, they will have a wealth of social phenomena to analyze. The impact of lengthy lockdowns on mental health. The evolution of office environments due to a rise in remote working. The role of social media in fueling conspiracy theories and the delicate balancing act of public health versus economic realities.

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Introducing The Forrester Corporate Climate Change Disclosure Template

Forrester Digital Transformation

Photo copyright Abhinav Sunil “How do we get started in measuring sustainability metrics?” “What metrics do we measure?” “How should we report our sustainability current state and actions into CDP and other templates?” These are among the most frequent questions we hear from clients who are at the beginning stage of sustainability maturity. The secret […].

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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APGA Champ Kevin Hall partners with Velocity Global

Velocity Global

DENVER, October 26, 2021 —. Hall joins 7-time worldwide champ Billy Horschel as a global brand ambassador. Velocity Global today announced a partnership with 4-time Advocates Pro Golf Association (APGA) Tour champion Kevin Hall. Hall competes on the APGA Tour in addition to Korn Ferry Tour and PGA TOUR appearances. He joins 6-time PGA TOUR champion and recent European Tour BMW PGA Champion Billy Horschel as a brand ambassador for Velocity Global.

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The State Of Sustainability In Asia Pacific: Regional Inconsistencies Hinder Real Progress

Forrester Digital Transformation

COVID-19 has put far greater emphasis on sustainability as a corporate social responsibility and business resiliency as a board-level priority. Globally, most firms now acknowledge the need to undertake climate action and improve their environmental sustainability performance. But APAC firms are still very far apart in terms of what practices to implement and how aggressively […].

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Member Value Equals Sponsor Value

.orgSource

Digital Strategies Deliver the Goods If an abrupt pivot wasn’t part of your previous business experience, it’s on your radar now. One of my personal pandemic resets taught me that sometimes a sudden challenge is also an “aha moment”. Of the many shifts in strategy.orgCompanies made over the last year,orgCommunity’s approach to sponsorship […].

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Prévisions Europe?2022 : Points Clés

Forrester Digital Transformation

Retrouvez quelques prédictions de Forrester destinées aux entreprises, aux directeurs du marketing, aux directeurs de l’informatique et aux professionnels de l’expérience client basés en Europe à l’horizon?2022.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Cloud 2030: Capturing Poland’s potential for accelerated digital growth

McKinsey and Company

Widespread adoption of cloud technology across Polish companies and public institutions could generate value equivalent to 4 percent of Poland’s annual GDP by 2030.

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Prognosen 2022: Technologie

Forrester Digital Transformation

Im kommenden Jahr können europäische Technologie-Führungskräfte mit einer geringeren Volatilität als 2021 rechnen, aber einfach wird es trotzdem nicht. Erfahren Sie mehr zu den Prognosen, die sich auf die Planung der europäischen Technologieführer auswirken werden.

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The McKinsey Crossword: Getting Ghosted | No. 47

McKinsey and Company

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

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Prévisions 2022 : Marketing B2C

Forrester Digital Transformation

L'avenir que nous envisagions il y a seulement deux ans n'a pas changé, mais il est devenu notre présent. beaucoup plus rapidement que prévu. Retrouvez trois tendances 2022 pour les marketers B2C dans ce billet de blog.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Our future lives and livelihoods: Sustainable and inclusive and growing

McKinsey and Company

Growth for all, growth for good. Here, we offer a proposal for business, government, and society leaders.

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Europe Predictions 2022: Customer Experience

Forrester Digital Transformation

In 2022, brands will look to customer experience teams to help them navigate their way through the pandemic. Find out more.

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Preparing for HCIC 2021

Perficient Digital Transformation

It’s time for the Healthcare Internet Conference (HCIC) , reconvening in person Nov. 2-4, 2021, at The Cosmopolitan Las Vegas Resort. The HCIC experience aims to help healthcare teams refocus marketing and digital efforts while lifting up their team and organization after a tough year. The 25th Annual Healthcare Internet Conference is the premier Fall forum to reconnect, re-energize and once again, learn from one another.

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Europe Predictions 2022: Technology

Forrester Digital Transformation

Discover Forrester’s most important predictions that will impact European technology leaders’ planning for 2022.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Taking the friction out of financial services: A conversation with Plaid COO Eric Sager

McKinsey and Company

For Plaid’s operating chief, the future of payments will be built on increasing transparency for both customers and the banks and fintechs seeking to serve them.

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Europe Predictions 2022: Highlights

Forrester Digital Transformation

In 2022, expect big investments in productivity, sustainability, and new regulations. Read more.

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Entrepreneurship zeitgeist 2030

McKinsey and Company

Making start-ups Germany’s next economic powerhouse.

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Europe Predictions 2022: Insurance

Forrester Digital Transformation

Find out what Forrester predicts for insurance companies in 2022 and beyond.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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Beyond COVID-19: The new consumer behavior is sticking in the tissue industry

McKinsey and Company

The changes that emerged during the lockdown are persisting. Postpandemic trends have five strategic ramifications.

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These 21 Companies Are Switching to Electric Vehicle Fleets

Perillion

Next time an Amazon package arrives at your door or Waste Management picks up your trash, it could be in an electric vehicle.

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Outsourced Technical Support For SMEs Pros And Cons

Magellan Solutions

These are the pros and cons of outsourced technical support that you should know. In the modern business landscape, outsourced technical support is a necessity. Nowadays, IT outsourcing often involves the following: Software development, . Remote e-commerce processes. Data management. Application design, development and maintenance. Cloud and networks management.

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Meeting your sustainability goals will depend on your data

IBM Services

Political, business and community leaders across the spectrum will gather at Glasgow’s COP26 in November to discuss and accelerate action towards the goals of the Paris Agreement and the UN Framework Convention on Climate Change. Challenges with natural resources are extensive, but there is one abundant resource at hand to help – data. With collaboration and authentic leadership, data offers the greatest aid in meeting sustainability goals. .

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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.