Sun.May 14, 2023

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Understanding MuleSoft What is it and how does it work?

Groove Technology

Introduction MuleSoft is a software company that provides an integration platform for connecting applications, data, and devices. Its Anypoint Platform enables organizations to integrate their systems, services, and APIs in a flexible, scalable, and secure manner. In this article, we will explore what MuleSoft is, how it works, and why it is used. What is MuleSoft?

Sourcing 130
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The Power of User Testing for Web Accessibility: Digital Accessibility Testing Fundamentals 3 of 4

Perficient Digital Transformation

Welcome back to our series on Digital Accessibility Testing Fundamentals ! In this third installment, we’ll discuss some of the user testing techniques and tools for digital accessibility. User Testing In our increasingly digital world, ensuring accessibility for all users is paramount. User testing has emerged as a powerful tool for gathering valuable feedback on digital products and services, enabling organizations to create more inclusive experiences.

Design 64
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Enhancing Customer Experience with Predictive Analysis in Self-Service Virtual Agents

Raya Contact Center

Why Use Predictive Analysis? In today’s fast-paced digital era, contact centers strive to deliver exceptional customer experiences while optimizing operational efficiency. One way to achieve this is by implementing self-service virtual agents, empowered by predictive analysis through AI technologies. This use case explores how predictive analysis can enhance self-service virtual agents in a contact center workflow, resulting in improved customer satisfaction and reduced agent workload.

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Human Resources Director, “Digital workers want more say over hybrid work,”

The Hackett Group

Employers urged to respond ‘thoughtfully’ to prevent losing staff. With insights from The Hackett Group’s Anthony DiRomualdo. The post Human Resources Director, “Digital workers want more say over hybrid work,” appeared first on The Hackett Group.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Enhancing Customer Experience with Predictive Analysis in Self-Service Virtual Agents

Raya Contact Center

Why Use Predictive Analysis? In today’s fast-paced digital era, contact centers strive to deliver exceptional customer experiences while optimizing operational efficiency. One way to achieve this is by implementing self-service virtual agents, empowered by predictive analysis through AI technologies. This use case explores how predictive analysis can enhance self-service virtual agents in a contact center workflow, resulting in improved customer satisfaction and reduced agent workload.