Provana

SEPTEMBER 12, 2022

Choosing the right call center metrics is just as important as operationalizing them. Here're five key call center metrics you should keep an eye on.

Call Center 244

Call Center 244

The Global Small Business Blog

SEPTEMBER 12, 2022

©iStock/dragana991 What's affecting me, my clients, my colleagues and other global small business owners: The origin of a [great global] gospel classic by Robert Marovich and published in the 9/10/22 print edition of the Wall Street Journal. Mr. Marovich writes that ninety years ago, the song ‘Take My Hand, Precious Lord’ emerged from personal tragedy to become a beloved anthem.

Marketing 201

Marketing 201

Forrester Digital Transformation

SEPTEMBER 12, 2022

Explore what enterprises and tech leaders can do to pivot away from just focusing on operational efficiencies towards making the effectiveness around customer and employee experiences and enhanced flexibility their key goals.

Efficiency 130

Efficiency Flexibility 130

31 West

SEPTEMBER 12, 2022

Are you struggling to fulfill the skill gap in your organization? Is the lack of an experienced and reliable workforce holding you back from pursuing new opportunities? Or managing your contingent workforce has left you overwhelmed? If you replied with an empathetic yes to any of the above questions, your organization is a prime use case for leveraging solutions like VMS and MSP.

Managed Services 130

Managed Services Outsourcing Automation Flexibility 130

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Forrester Digital Transformation

SEPTEMBER 12, 2022

We all understand the feeling of love, whether we’re thinking of family, romance, or a favorite food. When talking about brands, we call that love “preference.” It’s the deepest connection that’s reserved for a select group and is based on trust. Whether you’re early in the process of building a brand or managing a well-established […].

Management 130

Management Research Marketing 130

31 West

SEPTEMBER 12, 2022

Are you struggling to provide technical support to customers? Is customer retention a persistent problem? Do your employees find it challenging to use the ticketing software? Is the lack of quality customer support affecting your bottom line? If yes, you need to revisit your help desk system. The system must be customer-centric. It should also make it easier for employees to access information and answer questions correctly and quickly.

Management 130

Management Out-Tasking Customer Support Outsourcing 130

NoonDalton

SEPTEMBER 12, 2022

The SaaS industry has grown by around 500% over the past seven years. It’s no surprise, then, that businesses in the industry are looking for ways to grow and scale quickly and affordably in order to stay in the game. Part of that growth is the ability to communicate effectively with clients. Outsourcing customer support is a way to do so effectively, efficiently, and affordably.

Customer Support 86

Customer Support Outsourcing Out-Tasking Human Resources 86

Go4Customer

SEPTEMBER 12, 2022

Running a business is almost as delicate and excruciating as giving birth to a child, in a matter of speaking. All business owners work tirelessly to achieve their business goals. Typically, we all set milestones for achieving our long-term goals. We want minimal distractions during our quest for achieving our goals. ?In the quest of running a successful business, sales and marketing divisions act as cornerstones of the foundat.

Call Center 71

Call Center Outsourcing Sales Marketing 71

Perficient Digital Transformation

SEPTEMBER 12, 2022

Healthcare organizations play a key role in offering access to care, employing, and motivating skilled workers, and acting as social safety nets in their communities. They, along with life sciences organizations, serve on the front lines of addressing health equity. The industry is quickly moving toward more accountability and prioritization of DE&I initiatives.

Healthcare 64

Healthcare Accounting Insurance Collaborations 64

Hyland

SEPTEMBER 12, 2022

Hyland Direct Spend Matching for Workday to be unveiled at Workday Rising. September 12-15, 2022. Orlando, Florida | Orange County Convention Center. Stop by Hyland’s booth, number 403, to see a demo of this solution and discuss use cases. Buy, match, sell, repeat. Supplier-managed inventory, damaged goods, receiving challenges, returns — all these scenarios can make synchronizing your purchasing system with your ERP financials extremely challenging and risky.

Retail 52

Retail Human Resources Automation Order Management 52

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Perficient Digital Transformation

SEPTEMBER 12, 2022

For all of your AWS services, AWS Identity and Access Management (IAM) provides safe access control techniques. The core of AWS security is AWS IAM since it gives you the ability to manage access by setting up multi-factor authentication for greater security, creating users and groups, giving specific permissions and policies to desired users, and so much more.

Management 64

Management Accounting Government Service 64

Everest Group

SEPTEMBER 12, 2022

Companies in every industry are moving down the path of software-defined platform operations. It’s happening across the board, especially at the functional level. And for good reason: companies realize they can achieve their objectives much quicker and more effectively than with the previous model of process-driven operations. This inevitably creates enormous change throughout an organization.

Software 52

Software 52

AS White Global

SEPTEMBER 12, 2022

A 2021 ASW Global Client Spotlight Awardee , Tuan Anh’s passion for learning and sharing the latest IT developments reflects his drive to deliver the best service for our client partners. In his leadership role, he has learned to develop essential soft skills to complement his expert-level technical skills. This makes him a valued mentor to his fellow developers and an amazing asset to the team.

Out-Tasking 52

Out-Tasking Engineering Research Software 52

Everest Group

SEPTEMBER 12, 2022

EVENT. International Innovation summit. September 27, 2022. Everest Group’s Jimit Arora , Partner, will attend the International Innovation Summit (IIS) on September 27 – 29. Everest Group is a strategic partner in shaping the Philippine IT-BPM industry future roadmap. The event is organized annually by the IT and Business Process Association of the Philippines (IBPAP) to highlight the breakthrough developments, key experts, and outstanding accomplishments of the Philippine IT-BPM industry

52

52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

SPD Load

SEPTEMBER 12, 2022

Are you a startup founder, tech entrepreneur, or corporate executive looking to hire a dedicated backend developer? Then read this guide on.

52

52

Capgemini

SEPTEMBER 12, 2022

Promoting and supporting product leaders Lisa Mitnick 12 Sep 2022. Culture, hiring, and creativity shape the next generation of product innovators. Turning innovative ideas into tangible products and services that touch hearts and move markets is the currency of the digital age. This is the charge and the challenge for today’s product leader. Product leaders are very much like conductors, orchestrating many pieces with masterful timing and finesse.

Engineering 40

Engineering Design Marketing Sourcing 40

Forrester Digital Transformation

SEPTEMBER 12, 2022

With a fiercely competitive business landscape, organisations have pushed the gas pedal to raise their growth momentum. New technologies and tech disruptions are mandating newer ways of working. Constantly evolving customer expectations and buying behaviour are pushing marketing organisations to deliver results and high impact, all the time. B2B marketing teams are under pressure to […].

Marketing 46

Marketing 46

Capgemini

SEPTEMBER 12, 2022

Using digital technology to create new value Lisa Mitnick 12 Sep 2022. Companies are starting to recognize the important role digital plays in designing consumer-focused products. Why would a company that sells soap, skincare, ice cream, and laundry soap be thinking about digital? According to Darren Adams, the head of digital products at Unilever, a global consumer product goods company, there is tremendous opportunity to use digital and data to help provide new consumer experiences and service

Design 40

Design Analytics Sales Marketing 40

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

McKinsey and Company

SEPTEMBER 12, 2022

On paper, Pierre Gentin is a legal all-star. In person, he’s a lot more.

Risk Management 60

Risk Management Risk Management Management 60

Capgemini

SEPTEMBER 12, 2022

Turning great ideas and design into great products for customers Lisa Mitnick 12 Sep 2022. Success starts with knowing what your customers want, to identify new areas of opportunity. Inspiration can translate into an effective yet practical product design, creating a product that is visually appealing and differentiated enough that you’ll be able to leapfrog the competition.

Design 40

Design Engineering Research Marketing 40

Forrester Digital Transformation

SEPTEMBER 12, 2022

Get three key takeaways about leveraging emerging technology in this Technology & Innovation event preview.

Robotics Process Automation 49

Robotics Process Automation Automation 49

31 West

SEPTEMBER 12, 2022

Hiring is the most important people function you have, and most of us aren’t as good at it as we think. Refocusing your resources on hiring better will have a higher return than almost any training program you can develop. – Laszlo Bock, Co-founder and CEO of Humu and Author of Work Rules. The foundation of your company is not you! Yup, though you are the founder of your company, you cannot be considered as the foundation or the cornerstone of it.

Outsourcing 130

Outsourcing Software Out-Tasking Right-Sizing 130

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Accounting

Forrester Digital Transformation

SEPTEMBER 12, 2022

UPI is now India’s de facto method for online payments. The exponential increase in transaction value from ?3.8 million in July 2016 to ?10.63 trillion in July 2022, reflects this. Indians love UPI – no bank details needed, mobile phone number is enough! It is simple, quick, and safe to use. I love UPI just […].

Banking 26

Banking 26

Perficient Digital Transformation

SEPTEMBER 12, 2022

Welcome back for the final post in my series on DevOps Best Practices related to Sitecore Headless implementations. In Part 3 we are going to look at the continuous deployment of our Sitecore and Next.js applications following a blue/green model. If you haven’t checked out Part 1 and/or Part 2 , I would recommend pausing here and doing so as we will continue to build off the foundation laid in those parts.

Out-Tasking 64

Out-Tasking Jobbing Service Automation 64

Forrester Digital Transformation

SEPTEMBER 12, 2022

In moves akin to the adversaries they purport to detect and/or prevent, security vendors are engaging in their own set of low and slow tactics in terms of workforce reductions. It’s hard to miss the LinkedIn posts detailing the latest security and tech layoffs trickling in, with targeted cuts coming from marketing and human resources […].

Cybersecurity 26

Cybersecurity Human Resources Marketing 26