NoonDalton

FEBRUARY 3, 2025

AI has undoubtedly transformed customer service, making processes faster, streamlining responses, and enhancing operational efficiency. Yet, despite these advancements, one critical factor remains unchanged: customers crave human interaction when they need support. No matter how advanced AI-driven solutions become, they still lack the emotional intelligence, adaptability, and personal connection that only human agents can provide.

Customer Service 52

Customer Service Service Outsourcing E-Commerce 52

Intelligent Sourcing

FEBRUARY 3, 2025

Welcome to a new era in customer experience (CX) Change is no longer coming its now. AI technologies have rapidly become commonplace in our daily lives since the launch […] The post CX roles of the future 2035 appeared first on Intelligent Sourcing.

Sourcing 52

Sourcing 52

Everest Group

FEBRUARY 3, 2025

Corporate communications have undergone a significant transformation over the past 2-3 years, evolving into a pivotal function within Global Capability Center (GCC) operations. From representing the organization externally to ensuring consistency in messaging and safeguarding the global enterprise brand, corporate communications teams now play a vital role in managing both internal and external engagements.

Shared Services 130

Shared Services Collaborations Advisory Government 130

Perficient Digital Transformation

FEBRUARY 3, 2025

One of the powers of Data Cloud is the way that it can unlock ‘trapped’ data. Let’s say that you had a large set of data like VIN (Vehicle Identification Number) numbers that you did not want to put in your Sales Cloud because of row storage limits, but you really wanted to use that data as part of a new Agent you were building in Agentforce.

Sales 52

Sales Engineering 52

Advertisement

What is Remote-Insourcing? Sounds like an oxymoron, right? Not anymore. Remote-Insourcing isn’t outsourcing—it’s a revolutionary staffing model that lets our clients fill key entry-level positions with top-tier, loyal, long-term talent, integrated seamlessly into their businesses—just like local employees but without the turnover or W2 HR hassles. With under 3% unwanted attrition, you train once and keep the same team for years.

Outsourcing

Capgemini

FEBRUARY 3, 2025

Private 5G in the future of aviation Capgemini Oct 23, 2024 Facebook Linkedin Five years of 5G trials across industries have confirmed its truly transformational potential. The development of 5G presents a unique opportunity to further strengthen digitalization, efficiency, and security. But for various reasons, industry adoption has been slower than expected.

Offshoring 52

Offshoring Manufacturing Efficiency Management 52

Perficient Digital Transformation

FEBRUARY 3, 2025

When it comes to the manufacturing industry, the grainy image of smokestacks and bustling shop floors often comes to mind, however, modern manufacturing is a much more complicated landscape that involves numerous businesses working together. The hazards that can befall a corporation are numerous and can occur at any stage, making it critical for their business partners to grasp the intricacies from end to end of the manufacturing process and avoid pitfalls with forward-thinking strategies.

Manufacturing 52

Manufacturing Research Co-Sourcing Inventory Management 52

Perficient Digital Transformation

FEBRUARY 3, 2025

Migrating an Android App from MVP to Jetpack Compose: A Step-by-Step Guide Jetpack Compose is Android’s modern toolkit for building native UI. It simplifies and accelerates UI development by using a declarative approach, which is a significant shift from the traditional imperative XML-based layouts. If you have an existing Android app written in Kotlin using the MVP (Model-View-Presenter) pattern with XML layouts, fragments, and activities, migrating to Jetpack Compose can bring numerous b

Sourcing 52

Sourcing Design Management 52

Mercans

FEBRUARY 3, 2025

The Portuguese Tributary and Customs Authority has published new withholding tax tables for the Azores, Mainland and Madeira regions, effective 1 January 2025 to 31 December 2025. Each region has 11 tax tables, including 4 for pensioners. The tax tables are applicable based on the employees personal circumstances. Table I: Not married without dependents or married with two dependents (Continente region).

Payroll 40

Payroll Service 40

Perficient Digital Transformation

FEBRUARY 3, 2025

Creating Accessible Pharmacies for All: The Importance of Universal Design Welcome to our new series on Universal Design for Pharmacies! In this segment, well explore the importance of Universal Design in Pharmacies for All Disabilities. Universal design seeks to make environments accessible to everyone, regardless of their abilities or disabilities.

Design 52

Design Regulations Customer Service Service 52

Capgemini

FEBRUARY 3, 2025

Revolutionizing Network Service Assurance: AI, ML, and Emerging Technologies Abhi Soni and Paritosh Bajpay Dec 9, 2024 In the rapidly evolving telecommunication service provider space, the demand for seamless, high-quality connectivity has reached unprecedented levels. There is an ever-increasing demand to meet customer expectations, deliver high network reliability, and ensure minimum network/service downtime.

Service 52

Service Automation Analytics Out-Tasking 52

Advertisement

Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for

Management

Perficient Digital Transformation

FEBRUARY 3, 2025

Welcome to our new series on Universal Design for Pharmacies! In this segment, well explore the importance of Universal Design in Pharmacies for All Disabilities. Universal design is a concept that ensures environments are accessible to everyone, regardless of their abilities or disabilities. When it comes to pharmacies, implementing universal design is not just a matter of compliance but a fundamental aspect of providing inclusive and equitable healthcare services.

Design 52

Design Healthcare Regulations Service 52

Capgemini

FEBRUARY 3, 2025

Telecom Predictions: Trends to watch in 2025 Praveen Shankar Dec 23, 2024 Facebook Linkedin As we start into 2025, the ever-dynamic telecom industry finds itself at yet another crossroads. It is set to explore new ways of working, unlocking new revenue streams, optimizing operations, and enhancing capabilities. Here are my top five predictions for 2025: 1.

Cybersecurity 52

Cybersecurity Reduced Costs Regulations Marketing 52

The Global Small Business Blog

FEBRUARY 3, 2025

iStock/Fredex8 What's affecting me, my clients, my colleagues and other global small business owners: Canada and Mexico move to retaliate on Trump tariff orders (might require subscription). Trump puts tariffs on Canada, Mexico and China, spurring trade war as North American allies respond. Quote of the week: Make no mistake, if Trump imposed these tariffs, it would represent a significant negative shock to the U.S. economy.

214

214