Fri.May 05, 2023

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Robert Herjavec Wasn't Born a Successful Global Entrepreneur

The Global Small Business Blog

©iStock/Biod To get what he wanted in life, Robert Herjavec discovered at an early age that he needed to step outside his comfort zone. The world, he said, would not beat a path to his door. The charming, articulate executive [Robert Herjavec] we see today on ABC’s Emmy Award-winning show “Shark Tank” is a far cry from the shy, uncertain young man who grew up in Canada after fleeing communist Yugoslavia with his parents.

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COVID-19 Global Health Emergency Has Ended. These Three Consumer Behaviors Aren’t Changing.

Forrester Digital Transformation

On Friday, May 5th 2023, The World Health Organization (WHO) declared an end to the COVID-19 emergency. While it will keep its status as a pandemic, this new declaration is a long-awaited milestone.

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Nursing in 2023: How hospitals are confronting shortages

McKinsey and Company

Nearly a third of surveyed nurses still report an intent to leave their current jobs. Will hospitals’ efforts bend the curve?

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The Tale Of The Chief Digital Officer Is Still Being Written

Forrester Digital Transformation

Digital impacts all companies — regardless of industry, size, and location. But the value that digital brings differs by organization, and so does the focus of any digital activities. Forrester analyzed the profiles of 85 digital leaders working for large global organizations across different countries and industries.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How biotech and collaboration can enable sustainable animal production

McKinsey and Company

Animal production will continue to play an important role in feeding a growing world population. Biotechnology can help make it more sustainable, supporting a global path to net zero.

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Why The Digital Identity Market Needs A Big Shake-Up To Meet Its Potential

Forrester Digital Transformation

“On the internet, nobody knows you are a dog” is an oft quoted maxim from the 90s attributed to Peter Steiner. First appearing in The New Yorker, this meme illustrates the difficulty of establishing identity and, by extension, validating claims on the internet. Over three decades later, we still face the same challenges.

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Bitbucket CI/CD pipelines for Optimizely CMS 12

Perficient Digital Transformation

A big reason behind this post is because this topic, even though very relevant, has very little to no context available online so far. There are posts about this being possible and very generic build pipelines for.net core deployments to azure, but none describing how to build Bitbucket CI/CD pipelines for Optimizely CMS 12 specifically. And because it took quite a bit of research, and trial and error, over the course of several weeks, to get this working, I feel this effort is worth sharing, so

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Author Talks: Why breaking the rules could help you defy the odds

McKinsey and Company

Creating a clever detour may bring greater rewards than taking the path of least resistance.

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Steps to Start a Call Center in Mexico

Intugo

Six Steps to Start a Call Center in Mexico As with all endeavors, starting a call center in Mexico is challenging. Establishing a business of this type requires a meticulous and detailed procedure. It is a challenging project that must be executed step-by-step to ensure its success. Companies can establish a call center in Mexico by doing the following: Setting goals.

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How Debt Relief Companies Can Improve Customer Experience

Metasource

By the end of fiscal year 2022, household debt in the U.S. reached a staggering $16.9 trillion. Based on that figure, it’s unsurprising that delinquency on all types of debt reached a 13-year high in December of last year. If one thing is clear, it’s this: consumers are in dire need of debt relief. For debt settlement companies, this increased need for relief can be overwhelming.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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How important is vertical experience when selecting a BPO?

Transparent BPO Outsourcing

An experienced partner can align not only your objectives and needs but also be invaluable in aligning with your company culture, but it is not the sole consideration to take into account when looking to outsource. Experience is important. No one will deny that. This is doubly important for any company looking to step into […] The post How important is vertical experience when selecting a BPO?

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Open Access BPO VP Joins Top BPO Leaders as Speaker in Recent CCAP Workshop

OpenAccess BPO

Open Access BPO VP Joy Sebastian recently spoke at a leadership workshop organized by the Contact Center Association of the Philippines (CCAP) held at the Asian Institute of Management (AIM) in Makati City. Leadership Workshop Series 2023 is part of CCAP’s seminars in collaboration with the AIM School of Executive Education. It focused on valuable […] The post Open Access BPO VP Joins Top BPO Leaders as Speaker in Recent CCAP Workshop appeared first on Open Access BPO.

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Do data privacy rules apply to crowdsourcing?

ScaleHub

With so much data processing to be had these days, crowdsourcing has become an invaluable opportunity for organizations to manage and verify huge amounts of data. But it’s understandable that global connectivity and the platforms that supply these services, beg the question: is crowdsourcing truly safe for data? We are now, more than ever, heavily … Do data privacy rules apply to crowdsourcing?

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5 Tough Customer Care RFP Questions in Today’s Hybrid World

Blue Ocean

We’ve said it before and we’re not afraid to repeat it until the cows come home: using a boilerplate RFP in the process to find a new customer care outsourcer is a quick road to failure. You’re looking for a strategic partner who will interface with your customers day in and day out. That requires a custom RFP. And in the wake of the pandemic, that RFP also needs to be tailored to address the ways in which our world, industry, and business has shifted.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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How businesses can close China’s AI talent gap

McKinsey and Company

By 2030, the demand for individuals skilled in building AI products in China will outpace supply by a factor of three to one. Here’s what companies can do about it.

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What are the Advanced Technologies Used in Chatbot Services in India?

Go4Customer

In recent years, chatbots have been in every corner. Chatbots have become an intrinsic part of the Indian business landscape; we feel the presence of chatbot services in India too. Based on the GetVoip stats, 60% of people have engaged with a chatbot in the last year. Conversational chatbot Services support companies to keep themselves ahead of the competition.

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Achieving Operational Excellence in Digital Transformation

Auxis

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Azure VMware Solution: What is it?

Perficient Digital Transformation

When company’s make large investments in a particular technology like VMware, it can be difficult to pivot to something new. This can lead to slow adoption of the public cloud and missing out on the benefits that come with it. Azure VMware Solution (AVS) bridges the gap between on-premises virtualization and cloud-native IaaS or PaaS services by allowing you to move or extend on-premises VMware environments to Azure.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.