How to Future-Proof Customer Service Strategies
Future of Digital Sourcing Outsourcing
JUNE 15, 2021
How to Future-Proof Customer Service Strategies. Related news: Top 7 Reasons Why You Should Outsource a Software Project Customer and product support has to evolve in the wake of the COVID-19 crisis. In Southeast Asia alone, the pandemic has caused a permanent spurt in digital adoption, with more than 1 in 3 consumers being new to digital services, of which 90% intend to continue their newfound habits post-pandemic, according to Bain & Company.
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