Tue.Mar 30, 2021

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Why U.S. Call Centers Should Have Bilingual Agents

Redial

The Call Center has become the primary tool for achieving success in the current economic environment of the 21 st century in the United States; having personal, agents, management, and administrative staff, who are bilingual bring significant benefits to your operation and customer satisfaction through the leverage of a bilingual call center operation.

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What RPA Nirvana Will Look Like

Automation Anywhere

According to McKinsey & Company , more than 2.6 trillion hours of work annually in the United States alone has the potential to be automated. This represents up to 30% of the tasks in two-thirds of all jobs in the country. Those are big numbers. And the implications are just as impressive. At Automation Anywhere, we’re finding companies with the spectacular Robotic Process Automation (RPA) success stories —particularly those involving intelligent automation, which is RPA combined with artifi

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8 Factors to Consider Before Choosing an Outsourcing Company

Future of Digital Sourcing Outsourcing

8 Factors to Consider Before Choosing an Outsourcing Company. Related news: Top 7 Reasons Why You Should Outsource a Software Project From being a startup to a scale-up, businesses today have the advantage of cutting-edge technology and a diverse talent pool to realize their vision. But when growth is happening at a faster pace and wider scale than expected, there’s a danger for some companies to fall behind.

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5 Steps to Best Manage Seasonal Sales Spikes

Working Solutions Outsourcing

Taking advantage of specific sales times throughout the year is something we all certainly do as consumers. But are we doing it as businesses as well? Often, we are well into the season before we realize we missed the opportunity to plan effectively and appropriately for our customers’ expectations. How can we better prepare for […].

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Best Call Center Outsourcing Companies in USA

Magellan Solutions

What Are The Best Call Center Outsourcing Companies in USA For Your Business? There are a lot of companies outside the country that offer call center services. However, it is hard to look for call center outsourcing companies in USA. It is because of the high labor fee in local call center agents. The estimated cost in outsourcing in a US company is $22 – $35.