Wed.Feb 24, 2021

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How to Process Invoices when Staff Work Remotely

IPS

It will be hard for accounts payable leaders to achieve incremental process improvements unless they digitize the way their department receives, approves and posts invoices when staff work remotely.

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Inside the Cross-Border M&A Monitor: Special Report

Velocity Global

While the COVID-19 pandemic slowed M&A activity in many sectors, few flourished like information technology (IT) in 2020. Worldwide social distancing measures forced countries to turn to virtual meetings, digital health consultations, and e-commerce like never before. As companies across the world shifted to virtual operations, dealmakers moved quickly to capitalize on the rising demand for IT services. .

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What is a Call Center Service Provider?

Redial

A business in the 21st century will inevitably establish a relationship with a call center service provider; the possibilities of growth, savings, and increased customer satisfaction make it a new reality. Great interactions and an excellent customer experience have become the defining factor in the Covid-19 era; in a recent study, it was identified that 59% of consumers surveyed reported that customer experience was a deciding factor on who they would purchase from. [1].

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Is Your Contact Center Equipped for Success? RPA Can Help.

Automation Anywhere

Contact center agents are tasked with providing quality, timely support to ensure customer satisfaction and strengthen competitive advantage. An adequate level of support is critical since a poor customer experience can directly impact the center’s performance and affect its bottom line. In fact, 89% of consumers will switch to a competitor after a poor experience.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr