The Global Small Business Blog

SEPTEMBER 15, 2021

©iStock/scyther5 One new small-business owner said, "When you're not sure what's going on, you make the best of it that you can." That about sums things up. During the pandemic, entrepreneurs opened their own businesses at more than twice the rate seen in pre-pandemic times, thanks to government support programs and improved remote technology that weren't available during other economic downturns such as the Great Recession.

Government 188

Government 188

McKinsey and Company

SEPTEMBER 15, 2021

Employers benefit when they help employees to prioritize mental wellness, thereby reducing the stigma of mental-health issues, addressing disparities in their incidence and treatment, and providing support through formal structures and programs.

Healthcare 143

Healthcare Service 143

Balbelforce

SEPTEMBER 15, 2021

Call center agents are an essential part of your customer experience and brand. But they can’t delight customers without your help. To be fully effective, agents need your support; implementing a solid call center training program will equip your team with everything they need to handle conversations effectively. Here are 13 tips to give your call center training program a boost. 13 Call Center Training Tips. #1 Start training early.

Call Center 102

Call Center Customer Service Service Automation 102

V-Soft Consulting

SEPTEMBER 15, 2021

ServiceNow Virtual Agent is an enterprise chatbot solution intended to build next-generation, consistent and enriching service delivery experiences to users. The ServiceNow chatbot offers personalized conversational experiences to employees or stakeholders and improves the quality of service by offering coherent, quick, round-the-clock service with additional automation solutions.

Service 98

Service Automation 98

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

NoonDalton

SEPTEMBER 15, 2021

Why Upskilling Employees is Vital . (and How Noon Dalton Supports its Employees). Professional skills used to have a half-life of around 10 to 15 years. Learned skills like critical thinking, cooperation, and communication skills have half-lives of five years or less nowadays, while technical skills have even shorter half-lives. Because of this, skills must be updated on a regular basis.

Jobbing 98

Jobbing BPO Retail Insurance 98

Bydrec

SEPTEMBER 15, 2021

Every development process must go through a methodology to ensure workability of the product and achieve a positive end result. One methodology is what is known as and referred to as agile methodology, or agile project management. By nature, software development depends on customer feedback and support to ensure positive customer experience. The agile process itself can adapt as it goes, and as with any creative new endeavor, it will be non-linear.

Software 98

Software Engineering Management Administrative 98

Vilmate

SEPTEMBER 15, 2021

The post IT for She: 3 Tips on How to Deal with Gender Gap appeared first on Nearshore Software Development Company in Ukraine - VILMATE.

Nearshoring 98

Nearshoring Software 98

McKinsey and Company

SEPTEMBER 15, 2021

The CEO of foodpanda APAC recounts how the company grew from a food-delivery start-up to a business valued at $30 billion by moving fast and creating a trusted brand.

Retail 82

Retail 82

The Scalers

SEPTEMBER 15, 2021

CONTENTS What is SaaS? What are the advantages of using SaaS? 1. Reduced time to deploy 2. Seamless upgrades 3. Lower costs What are the challenges of building a SaaS application? What are the benefits of offshoring SaaS development? 1. Unlimited access to highly specialised engineers 2. Cost-effective operations 3. The opportunity to scale quickly.

Offshoring 74

Offshoring Engineering Software Out-Tasking 74

McKinsey and Company

SEPTEMBER 15, 2021

How organizations can innovate their way into the postpandemic era.

Finance 105

Finance 105

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Planergy Software

SEPTEMBER 15, 2021

In business decisions, organizations often focus too much on Sunk Costs, ignoring the Opportunity Costs. Sunk Costs are explicit and appear on financial statements so it is understandable why these costs are honed in on. Opportunity Costs are implicit and unseen, so they are often overlooked. The nature of these costs generates confusion around which to consider when making business decisions.

Jobbing 52

Jobbing Management Software Marketing 52

Transperfect

SEPTEMBER 15, 2021

In a case that has particular salience in today’s era of social media, the Eastern District of Texas in Edwards v. Junior Sate of Am. Found. , CIVIL NO. 4:19-CV-140-SDJ (E.D. Tex. Apr. 23, 2021), excluded screenshots and other evidence of a purported Facebook message conversation because it failed the Best Evidence Rule. In so doing, the court found that native files, not screenshots, were necessary to authenticate an electronically-sent message.

Accounting 52

Accounting Sourcing Software 52

Zinnov

SEPTEMBER 15, 2021

DOWNLOAD THE REPORT. The pandemic has accelerated digital transformation in organizations globally, and will continue to dictate how they function in the future too. As global enterprises embrace all things digital, there is a convergence of IT and ER&D spend in enterprises. While the IT spend is directed towards the processes and operations of the organizations, the spend on ER&D is aligned more towards the products and services that the organization offers.

Engineering 52

Engineering Service 52

Magellan Solutions

SEPTEMBER 15, 2021

Ever heard of Account Receivable Services before? Here are the things you ought to know. All businesses need payment to keep going, correct? However, most payments get stuck in the Account Receivable part of the business financial statement. Which really hampers the growth and the development of the organization, especially SMEs. Fortunately, BPOs have answers to these concerns and it comes in the form of accounts receivable outsourcing !

Accounting 52

Accounting Service Call Center Outsourcing 52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

RampRate

SEPTEMBER 15, 2021

Join us on LinkedIn - Facebook - Twitter - Google Plus. Speaking As a Tool For Getting Things Done. Join us on LinkedIn - Facebook - Twitter - Google Plus.

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52

Groove Technology

SEPTEMBER 15, 2021

Business expansions offer enterprises significant competitive advantages as well as challenges. Modern consumers’ mindsets shift so frequently that business software must be flexible enough to meet their requirements. If you are wondering about the benefit of custom software, this article will help you understand why you need custom software for your business as soon as possible.

Software 246

Software Banking Collaborations Out-Tasking 246

Globalization Partners

SEPTEMBER 15, 2021

The 1099 federal income tax information form is an important means of reporting nonemployment income to the Internal Revenue Service (IRS). There are currently 20 varieties of 1099 forms corresponding with different types of income. Up until recently, employers used the 1099-MISC form to report payments to contingent workers — that is, freelancers and independent contractors.

Payroll 98

Payroll Sourcing Insurance Out-Tasking 98

Automation Anywhere

SEPTEMBER 15, 2021

Intelligent automation is one of the most important technologies for increasing company efficiency and resiliency. Gartner listed it as its #1 strategic tech trend , and its significance will only grow in the coming years, surpassing traditional rule-based Robotic Process Automation (RPA) in favor of this new RPA fueled with artificial intelligence (AI) capabilities.

Automation 72

Automation Robotics Process Automation Out-Tasking Engineering 72

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Balbelforce

SEPTEMBER 15, 2021

Customers now use a large and growing number of channels to communicate with businesses. In theory, anything that makes life easier for customers is a net positive. But in practice, it can lead to some pretty major challenges for the inbound contact center ! This article will take a look at one of the most pressing challenges, and one possible solution: the Blended Universal Queue System (BUQS).

Service 52

Service Call Center Management Customer Service 52

Velocity Global

SEPTEMBER 15, 2021

On September 9, President Biden announced that the Occupational Safety and Health Administration (OSHA) will introduce a new COVID-19 vaccine mandate applicable to certain United States businesses. Under the OSHA’s emergency temporary standard (ETS), eligible employers must require their employees to be vaccinated or submit to weekly COVID-19 testing. .

Healthcare 98

Healthcare Administrative Government Insurance 98