Tue.Aug 30, 2022

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Counting Down To Forrester’s Technology & Innovation APAC For 2022

Forrester Digital Transformation

Tech Execs: It Is Time To Take The Lead, Break Boundaries & Build The Future In today’s turbulent social and economic times, more is expected of business executives than ever before. But according to our research, most organizations have yet to unlock the full potential of technology. In fact, only 20% of organizations are currently […].

Research 246
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Where Do We Go From Here on Port Congestion?

The Global Small Business Blog

©iStock/viavado What's driving port congestion? As C.H. Robinson says: Right now, many retailers have a backlog of inventory in their warehouses, and frankly do not have room for more. While that, in part, explains why retail peak season will look very different this year, it does not explain why relief is not being felt at the ports. Even if we experience a late or mild peak of imports later this year or no peak at all, port challenges won’t be going away anytime soon.

Retail 190
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6 Benefits of Real-Time Speech Analytics Contact Centers Cannot Ignore

Provana

Real-time speech analytics technology has tremendous potential to transform any collections-focused call center from the inside out. Read all benefits here

Analytics 187
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What Are the Most Effective Software Outsourcing Models?

Groove Technology

Software outsourcing has been popular for a while. Because of the advantages that outsourcing has brought to multinational corporations, it has never gone out of style. Businesses start to experience internal development issues, delivery delays, untested apps, bugs and defects, slower growth, and various other comparable issues, which necessitate the necessity for outsourcing services.

Software 130
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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3 Call Center Monitoring Best Practices You Must Know

Provana

With call recording and call center monitoring in place, you can identify areas where your teams are doing well and where you need improvement

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COVID-19: A catalyst to cancel burnout culture?

McKinsey and Company

Thrive Global Founder and CEO Arianna Huffington was attuned to the deleterious effects of burnout culture long before COVID-19 struck—and she’s on a mission to stamp it out.

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Benefits of Working with A ServiceNow Elite Partner

V-Soft Consulting

ServiceNow is the leading enterprise cloud-based platform and solutions company delivering digital workflows for enterprises. If you are one of the many businesses that have embraced ServiceNow to transform processes across the enterprise, be it IT, customer service, HR or asset management among others, you are aware of the benefits of the ServiceNow platform.

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Overcoming obstacles to the electrification of transportation

McKinsey and Company

In an interview at the M30 Mobility Summit, Navistar’s Michael Grahe shares his views on the latest developments in mobility.

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Rashmy Patwari’s Experience Working on 3 Continents Influences Her Ability to Adapt and Grow

Perficient Digital Transformation

As a solutions architect, Rashmy Patwari uses the skills she has gained from working on three different continents to make an impact on our clients. The adaptability she’s developed from three unique cultures has contributed significantly to her success at Perficient and within the Sitecore community. The knowledge and expertise Rashmy has gathered from her varied work experiences have contributed to her being recognized as a Sitecore Technology MVP.

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Insurance MGAs: Opportunities and considerations for investors

McKinsey and Company

Managing general agents (MGAs) fill key roles in the insurance distribution chain. The more informed investors are about how MGAs function, the better they can recognize opportunities.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Transforming Financial Institutions With Agile

Perficient Digital Transformation

The post-pandemic era has ignited monumental changes in the global financial realm, forcing financial services institutions into unchartered territory when it comes to digitization. Many startups and more and more legacy financial services institutions are reaping the benefits of employing an Agile methodology to digitize at scale and address the customer expectations of today.

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The McKinsey Crossword: Green Business | No. 91

McKinsey and Company

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

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Balance Not Burnout: How Best to Breakup your Workday

Perficient Digital Transformation

We all know the feeling of watching minutes melt into hours during the workday, and still dealing with the pressure to get more done when 5 p.m. rolls around. When that midday headache kicks in from staring at a screen, it’s time to start listening to your body – which is screaming at your brain for a break! To avoid the dreaded burnout, breaking up your workday is essential.

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The future of medtech sales is hybrid

McKinsey and Company

Top-performing medtech companies are using hybrid or end-to-end remote sales motions to better meet the needs of healthcare personnel and other stakeholders.

Sales 76
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Machine Learning and its Use Cases

Perficient Digital Transformation

What is Machine Learning? Machine learning means predicting outcomes using artificial intelligence based on previous data patterns. It is a computer program that can learn and adapt new data without human involvement. Machine learning is a subset of artificial intelligence (AI), and it’s the study of algorithms that gives computers the ability to learn and make decisions based on data and not form explicit instruction.

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How much is a brick? That depends

McKinsey and Company

The building-materials sector is struggling. Agile margin management can help companies in the industry protect profitability.

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Makeup of Technical Project Teams: Solutions Architect (Pt. 2)

Perficient Digital Transformation

Welcome back! Last time we left off with our Solutions Architects discussing how best to set responsibilities and expectations of this role early on a new project. I have found amongst many projects that another important responsibility of a Project Manager is to evaluate meeting time. How many meetings, how many hours, how effective or productive? This is something I will be covering with all of my future role interviews as well, but let’s focus on our architects right now, because this o

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How to combat candidate ghosting

Microsourcing

In society, the term ‘ghosting’ is best associated with the concept of someone suddenly withdrawing communications without any explanation. Now, this concept is starting to make its way into the recruitment world and is referred to as ‘candidate ghosting’.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Why Site Search Improves Your Content & Commerce Approach

Perficient Digital Transformation

As a manufacturer, your content needs to stand out to your customers. You also want to provide personalized experiences that keep your customers coming back to buy more from your website. Doing this the right way is simple. Your business must invest in site search for your site to gain benefits such as enriched product information and drive revenue.

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Who’s Afraid of the 3G Phaseout? | In the News

Everest Group

One issue with the 3G phaseout for any kind of electronic monitoring devices, whether medical alert devices, home security systems or anything with its own hardware, is that they may not be a direct consumer of 3G through a carrier, just using the network, said Titus M, Senior Analyst at Everest Group. Read more in Digital Insurance.

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Ultimate guide to outsourced data entry services | MicroSourcing

Microsourcing

It would be fair to say that data entry is not considered the most glamorous of career options. In a world where children increasingly want to grow up to be social media influencers , working in an industry more associated with the word ‘repetitive’ than ‘celebrity’ can be a hard sell. While 10% of data entry clerks employed in the U.S. are ‘statistical analysis experts’, the remainder tend to be basic data entry operators who spend their days tackling the often time-consuming task of transferri

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What Is Labor Burden? How To Calculate Your True Payroll Costs

Velocity Global

Labor burden — also called payroll burden — is the amount you pay your employees, including their paycheck and any additional benefits that you’re responsible for. These additional costs include things like insurance, paid time off, remote work stipends, bonuses, or any other expense. Knowing your labor burden rate makes you a more informed business owner.

Payroll 52
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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How to combat candidate ghosting

Microsourcing

In society, the term ‘ghosting’ is best associated with the concept of someone suddenly withdrawing communications without any explanation. Now, this concept is starting to make its way into the recruitment world and is referred to as ‘candidate ghosting’.

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Establishing the Basics of Manufacturing in Mexico

Ivemsa

In 1964, Mexico created its maquiladora program which lets foreign-owned companies establish factories in Mexico. For decades, global manufacturers have invested in the program to grow their companies and product offerings at a cheaper, more efficient rate. As of 2021, the U.S. is Mexico’s number one source of foreign direct investment with $100.9 billion USD.

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Everest Group Publishes Inaugural Ranking of Top Global Business Services Employers | Press Release

Everest Group

Mondelez, Microsoft and SAP among Top GBS Employers across India, The Philippines and Poland. DALLAS, August 30, 2022 — Everest Group today released the results of its inaugural ranking of top Global Business Services (GBS) employers across India, The Philippines and Poland. Everest Group’s Top GBS Employers rankings provide an “outside-in proxy” on how prospective candidates perceive employer companies.

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Unique Benefits Mexico Manufacturing Offers U.S. Operators

Ivemsa

Outsourced production to China has been a long-held strategy for U.S. manufacturers, though trade war conflicts have caused many to set their sights on Mexico instead. There are unique benefits the country offers, which aren’t available when manufacturing in China, and with a history of success supporting global manufacturers, it’s no surprise Mexico manufacturing has become such an increasingly popular solution.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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The Top GBS Employers™ in India, The Philippines, and Poland – Discover Why They Are the Top Global Business Services Companies for Talent | Blog

Everest Group

Everest Group’s Top GBS Employers across India, Poland, and the Philippines report illustrates the top global business services companies selected for best work environment and job satisfaction rating by employees. To discover what the workforce looks for when choosing an employer, and to view the complete list, read on. As the battle to find the right talent and skillsets resumes, GBS employers must build an exemplary brand to stand out among their peers to attract and retain top talent.

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The Ultimate Headache-Free Contact Center RFP Template

Blue Ocean

“I love building RFPs!” Said no one ever. We get it. When you’re evaluating new outsourcers for your contact center, you know that a boilerplate RFP isn’t going to cut it. But writing a new RFP is a headache. That’s why, at Blue Ocean, we’ve never been shy about sharing what we believe are the best contact center RFP questions. In fact, we’ve even offered a downloadable template in the past.

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10 Types of Innovation: What Is It, Examples, and How To Use It

Planergy Software

Clients and results. More Customers. We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with PLANERGY. Cristian Maradiaga. King Ocean. Book a Live Demo. Download a free copy of "Preparing Your AP Department For The Future", to learn: How to transition from paper and excel to eInvoicing.

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Prioritize the employee experience and expand low-code capabilities with the newest Hyland releases

Hyland

Somehow, we’re already coming up on the final quarter of 2022. That means it’s time to start taking stock of where you are in relation to where you expected to be at the beginning of the year. Are you happy with your position? Need a boost to finish the final leg of 2022 strong? Or are you looking to capitalize on a successful year and continue your pace?

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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.