Wed.Jul 14, 2021

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The Throughput Revolution that Beats Cutting Costs

Intelligent Management Inc.

Today’s post is by Dr. Giovanni Siepe. The Theory of Constraints is a management methodology developed by the physicist Dr. Eliyahu Goldratt in the late 1970s. There is little doubt about how radically effective TOC is and that remarkable results have been achieved with it in all kinds of sectors, from healthcare to steel foundries and everything in between.

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The Future of AI-Powered Collections and Call Centers

Provana

Consumer behaviors are changing faster than ever before. In an age when we’re becoming more comfortable interacting with technology rather than humans, it’s no surprise that AI-powered customer service is becoming the norm. In fact, Gartner predicted that by this year, more than 15% of all customer service interactions will be handled solely by AI, a 400% increase compared to 2017.

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Best Practices for Software Development Team in 2021

Invensis

Evans corporation states that software developer count will grow from 26.4 million in 2019 to 28.7 million in 2024. Such demand for developers warrants the importance of software in the future. Even small business owners are switching to online platforms to save on infrastructure and labor costs. However, 31.1 percent of software projects get canceled […].

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5 Different Types of Business Process Outsourcing

https://www.hcmworks.com/blog

The global market size of outsourced services is expanding. In 2019, global services were valued at 92.5 billion U.S. dollars , a figure which continues to increase steadily. Why is business process outsourcing growing? Because it is a cost-effective solution to filling skill gaps which provides flexibility and enables global expansion.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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3 Reasons US Firms Prefer Inbound Call Center Philippines

Magellan Solutions

Why US Companies Prefer Inbound Call Center Philippines. There is no magic reason why US companies prefer inbound call center Philippines. While there are many possible reasons, it boils down to these top three: affordability, skills, and culture. Which has been proven useful when it comes to call center services inbound. . Let’s expound further down below. .

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5 Changes In The Call Center Outsourcing Philippines Post Pandemic

Magellan Solutions

2021 BPO Status in the Philippines. The working conditions increased the fear of Covid-19 among 247 bpo services inc. The pandemic damaged even the BPO sector. But the BPO industry in the Philippines accommodated many adjustments. This is to allow employees to continue doing their jobs. Moreso, Filipinos are resilient. Large corporations and the ever-increasing number of SMEs appreciate this trait.