Forrester Digital Transformation

SEPTEMBER 27, 2021

Are you wondering what privacy, customer emotions, and trust have in common? Good friction is the answer. Do you want to get started?

241

241

The Global Small Business Blog

SEPTEMBER 27, 2021

©iStock/Kavuto What's affecting me, my clients, my colleagues and other global small business owners: Lawmakers on both sides of the aisle say Washington has a key role to play in helping small businesses by encouraging innovation and improving the rules for competition in a global economy. Etsy, the global online marketplace for making, selling and buying unique items, has announced the launch of a new Planet-Friendly Packaging initiative.

Marketing 151

Marketing Management 151

Forrester Digital Transformation

SEPTEMBER 27, 2021

To successfully scale the business for growth, revenue engine leaders at emerging-growth companies must share the same goals. Those goals must also align with the CEO’s expectations, which change as the company moves through the early-growth, extended-growth, and prepare-for-exit stages. Nancy Maluso and I recently interviewed CEOs from emerging companies — which Forrester defines as […].

Sales 130

Sales Marketing Engineering Research 130

McKinsey and Company

SEPTEMBER 27, 2021

At manufacturing lighthouses, the Fourth Industrial Revolution makes sustainability easier. Environmental sustainability and operational competitiveness reinforce one another, thanks to digital.

Manufacturing 129

Manufacturing 129

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Forrester Digital Transformation

SEPTEMBER 27, 2021

Les professionnels de l'expérience client (CX) doivent utiliser les cartes de parcours comme un outil de gestion de changement pour amener les employés à offrir des expériences centrées sur le client.

130

130

McKinsey and Company

SEPTEMBER 27, 2021

Machine learning shows tremendous potential for increasing process efficiency. But generating real, lasting value requires more than just the best algorithms.

Efficiency 135

Efficiency Service 135

Globalization Partners

SEPTEMBER 27, 2021

In the wake of the Covid-19 pandemic, many companies have adopted remote working as the new norm. Now, after nearly two years of working from home, more employees consider the permanent adoption of this way of working a decisive factor when it comes to staying with a company. In fact, Owl Labs’ State of Remote Work Report found that one in two employees won’t return to jobs that don’t offer remote work.

Flexibility 98

Flexibility Jobbing Payroll Reduced Costs 98

Magellan Solutions

SEPTEMBER 27, 2021

Don’t be fooled, these 24 7 Answering Services myths are far from the truth. Business success tales, especially long-term success stories, are uncommon in the absence of strong outsourced customer service. . While prosperity may begin by discussing the brand narrative as well as the benefits and characteristics of products or services, it is crucial to note that typical misconceptions about 24/7 answering services can interrupt the purchase cycle and derail sales. 24 7 Answering Services Misconc

Call Center 97

Call Center Service BPO Outsourcing 97

Perficient Digital Transformation

SEPTEMBER 27, 2021

Oracle’s EPM September release contains three key updates. These three updates impact Smart View users, customers using Data Management, and those using journals within Financial Consolidation and Close. Continue reading below for explanations of each! Smart View – Drill to All Levels in Base. A new option named “Drill to All Levels in Base” within Application Settings permits users to drill down beyond shared members; essentially this allows for drilling into the base hierarchy memb

Management 69

Management Accounting Sourcing 69

SirionLabs

SEPTEMBER 27, 2021

What is Vendor Management? At the heart of streamlined procurement lies a successful vendor management program. Gartner defines vendor management (VM) as a “discipline that enables organizations to control costs, drive service excellence and mitigate risks to gain increased value from their vendors throughout the deal life cycle.”. Without effective vendor management processes, organizations are more vulnerable to vendor risks and other issues such as value leakage, contract disputes, unfulfille

Management 52

Management Co-Sourcing Collaborations Software 52

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Perficient Digital Transformation

SEPTEMBER 27, 2021

A colleague recently reached out to me asking for advice on growing skills and obtaining certifications to meet their goals of being given the role of leader. Our conversation ended up focusing on how certifications and skills are essential, but it’s practicing key skills and taking initiative that benefit you more. While the title may take time to reach, the opportunity to earn recognition as a leader may be closer than one might expect!

Management 69

Management 69

Hyland

SEPTEMBER 27, 2021

... The post Customer experience: Go big or go home <span style='display: block;font-size: 55em;line-height: 1.3em;font-weight: 100;;'>Hear the Shift Technologies approach to staying customer focused </span> appeared first on The Hyland Blog.

52

52

Perficient Digital Transformation

SEPTEMBER 27, 2021

When you hear the word “carousel,” the first thing that might come to mind is sitting in the saddle of an ornamental horse, riding in a circle and waving to onlookers as you pass by. If you had the experience of watching a carousel, you know that carousels provide a repetition of visual information until the ride comes to an end. Similar to the carnival version, website carousels are also a way to display a continuous rotation of visual information to its users. .

Design 69

Design 69

.orgSource

SEPTEMBER 27, 2021

Smart CEOs understand that the quickest path to success is the one where the team travels with you. Skill-building across the organization isn’t just good leadership, it’s good for leaders. Professional development is a wise use of resources. Just be sure to make yourself part of the group. Your own growth shouldn’t be stunted because […]. The post Grow Your Team’s Skills, But Don’t Forget Yourself appeared first on.orgSource.

52

52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Perficient Digital Transformation

SEPTEMBER 27, 2021

If you are familiar with chatbot tools like Drift and Intercom, then it won’t be a shock to get up to speed on this new feature that Marketo will soon roll out (probably later in the quarter). Should you get excited? I would say yes because it offers another opportunity to engage with your website visitors based on their content and engagement preferences.

Sales 69

Sales Accounting Marketing Automation 69

Planergy Software

SEPTEMBER 27, 2021

Modern businesses need more than clever marketing and quality products to succeed. To compete effectively in today’s diverse global marketplace, companies must create a business environment that reflects an awareness of, and a willingness to embrace, that same diversity. Doing so can yield significant financial benefits, yield better business decisions, strengthen company culture, and more.

Jobbing 52

Jobbing Collaborations Research Marketing 52

Hyland

SEPTEMBER 27, 2021

... The post Hyland Summit | EMEA 2021: Register today to find hidden treasures in your tech stack <span style='display: block;font-size: 55em;line-height: 1.3em;font-weight: 100;;'>Drive success in 2022 and beyond — Hyland is here to help you achieve your goals</span> appeared first on The Hyland Blog.

52

52

The Hackett Group

SEPTEMBER 27, 2021

Everyone knows that demand management in the Achilles Heel of technology organizations (IT). If you can’t rationalize business demand for technology projects effectively, you fall behind schedule, deliver inferior output, add to stakeholders’ negative impression of your team, and earn monikers like, “IT – Where great ideas go to die,” or “IT – The department of No We Can’t.”.

Management 52

Management Government Finance Jobbing 52

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Everest Group

SEPTEMBER 27, 2021

Everest Group is the Knowledge Partner for the Contact Center Association of the Philippines’ annual virtual conference – Contact Islands 2021. Eric Simonson , Managing Partner at Everest Group, will be presenting at the event in a session titled, “Industry Leadership: Prospects for the Philippines.” He will examine the Philippines’ prospects to sustain its growth in the IT-BPM space.

Management 52

Management 52

Mattsen Kumar

SEPTEMBER 27, 2021

A call center is frequently the first point of contact for customers and the most consistent point of contact throughout their interactions with your company. 61% of customers refuse to do business with companies that provide bad customer service. Call center management is essential if you have to avoid slipping into this group. First things first, let us understand what exactly is call center management.

Call Center 52

Call Center Management Customer Service Software 52

StaffVirtual

SEPTEMBER 27, 2021

Outsourcing Your Lead Generation. Creating high-quality lead generation strategies is critical to having a strong sales funnel. But did you know that 68% of businesses today struggle with lead generation as part of their marketing strategy? Fortunately, studies have also shown that outsourcing to a lead generation agency generates 43% better results than keeping your lead gen efforts in-house.

Outsourcing 40

Outsourcing Sales Marketing 40

SIG Speaks

SEPTEMBER 27, 2021

As access to COVID-19 vaccines increases and covid variants become increasingly concerning, companies around the world are actively discussing how to build a hybrid work culture, somewhere along the continuum of fully returning and fully remote, with many options in between. . After a year of working from home, the employee mindset has shifted with many people discovering that they enjoy the additional flexibility to balance their family lives while others are “Zoom fatigued” and eager to get

Co-Sourcing 40

Co-Sourcing Flexibility Offshoring Right-Sizing 40

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Accounting

Everest Group

SEPTEMBER 27, 2021

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. The Global 1000 – the largest and most complex companies of the world – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-i

Sales 40

Sales Accounting Advisory Research 40

SPD Load

SEPTEMBER 27, 2021

The popularity of brick and mortar stores has considerably dwindled over the years. On top of that, the global pandemic has further.

Sales 40

Sales Marketing 40

Everest Group

SEPTEMBER 27, 2021

Everest Group is a global firm, with headquarters in Dallas and offices across the US, Canada, the UK, Prague, and India. Everest Group’s research practice focuses exclusively on the global services market and sells a combination of research subscriptions and custom decision support to leading enterprises, service providers, investors, and other stakeholders (technology firms, economic development agencies, etc.).

Sales 40

Sales Advisory Research Accounting 40

SPD Load

SEPTEMBER 27, 2021

Are you looking to build a SaaS product? Then you know that it can be difficult to know what trends will help.

40

40

Advertiser: G-P

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

Global Hiring

Go4Customer

SEPTEMBER 27, 2021

Business Process Outsourcing 40

Business Process Outsourcing BPO Outsourcing Service 40

Perficient Digital Transformation

SEPTEMBER 27, 2021

Which health insurers are providing the best customer experience (CX), and how are they improving the quality of their experiences? Forrester set out to answer this very question in The US Health Insurers Customer Experience Index, 2021. In the report, Forrester reveals the complete rankings of 17 health insurance brands that were analyzed as part of the US Customer Experience Index (CX Index ) in 2021.

Healthcare 119

Healthcare Insurance Analytics Automation 119

Blue Ocean

SEPTEMBER 27, 2021

Customer experience is pretty much the hottest topic in the contact center and customer care space these days. We’ve been focused on designing and delivering best-in-class experiences for decades, but customer experience is an expansive, evolving topic, and staying current on trends and the latest thinking in customer experience is always a challenge.

Right-Sizing 59

Right-Sizing Analytics Accounting Sourcing 59