Thu.Sep 23, 2021

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Crisis-Driven Innovation Demands Creativity And Action Under Pressure

Forrester Digital Transformation

In my latest report Fuel Your Future Fit Innovation Strategy By Learning From Crises, I share what we learnt from innovation during the pandemic. I offer recommendations for how this can be sustained as we face future uncertainty. The pandemic has shown that a crisis can act as a catalyst for innovation, removing entrenched orthodoxies […].

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The new marketing model for growth: How CPGs can crack the code

McKinsey and Company

A sophisticated, predictive, and customized new marketing agenda is enabling CPG marketers to fulfill their new growth mandate. Here are the key ingredients.

Marketing 125
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Want To Set An Achievable Number For 2022? Don’t Skimp On Annual Sales Planning

Forrester Digital Transformation

When sales leaders and the sales org are laser-focused on hitting their year-end numbers, it can be hard to give proper mindshare to annual planning. Yet a thorough planning process is critical to success.

Sales 234
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C2C e-commerce: Could a new business model sell more old goods?

McKinsey and Company

Like other e-commerce but with less fanfare, C2C trade has expanded during the COVID-19 crisis alongside demand for recycled goods. A new business model could support still stronger growth.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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The Application Security Market Will Grow To $12.9 Billion By 2025

Forrester Digital Transformation

Earlier this year, when I published “The State Of Application Security, 2021,” I highlighted how organizations were prioritizing application security and aggressively adopting a range of tools to support their efforts. With firms continuing to build and enhance applications, and with developers embracing new ways of building applications that improve speed to market and enrich […].

Marketing 130
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How many people are really needed in a transformation?

McKinsey and Company

Deciding how many employees to involve in an organization’s transformation shouldn’t be a guessing game. New research can help.

Research 138

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A turning point for US auto dealers: The unstoppable electric car

McKinsey and Company

Electric-vehicle sales are surging, transforming every aspect of the business. Our assessment helps US auto dealers prepare for the coming change.

Sales 122
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How to Calculate Call Center Shrinkage (and 6 Ways to Manage it!)

Balbelforce

What do your call center agents do while at work? Yes, they answer customer calls. But there’s more to the job than that. They also: Take part in meetings Complete training Mentor and coach new employees Go on breaks. All these activities are necessary. But they still take away from the time agents could spend taking calls. The time spent on these activities is called shrinkage.

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Four ways pharma companies can make their supply chains more resilient

McKinsey and Company

Pharmaceutical supply chains have become global and complex. With more outsourcing, new modalities, and novel ways to reach patients, it’s critical to ensure that they can withstand shocks.

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Outsource Telesales Reemergence Amidst Online Digital Marketing Noise

Magellan Solutions

Leverage outsource telesales to improve your online digital marketing efforts. To go digital has become the mantra of most businesses. Thus they amp up their marketing and sales efforts online, which is the practice of online digital marketing. However, outsource telesales is still a key strategy to ensure your sales pipeline is full. While it is true that online digital marketing is a great strategy to get leads, to ditch your B2B or B2C telecalling marketing strategies is not smart either.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Top RPA Implementation Challenges

V-Soft Consulting

Businesses of all industries are implementing RPA solutions at a rapid pace to help speed operations and automate repetitive, manual tasks with more accuracy and efficiency. With this hot technology taking ground, some organizations are unfortunately implementing without a proper RPA roadmap and are not considering the challenges that may arise along the way, resulting in failed implementations and undesirable results.

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Digital Transformation Strategies: 9 Reasons Why They Fail

Amzur

Reading Time: 4 minutes. Digital transformation technologies aim to improve productivity, efficiency, and profit for growing and established businesses. However, its implementation is not as easy as we think. . The digital transformation journey has to go through various phases and overcome bottlenecks. Despite its benefits, there are numerous digital transformation myths and challenges we have to understand beforehand. .

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Emerging markets leap forward in digital banking innovation and adoption

McKinsey and Company

As consumer use of digital banking accelerates in Asia–Pacific, the region’s emerging markets have become the hub of banking innovation for digital business models.

Banking 101
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Chrome Extensions for Developers

WebCreek

As developers, you have a mission to create technology solutions for your customers. However, you can also have access to a wide variety of tools, and best of all, they are free. One of the most recognized browsers in recent years is Google Chrome. It is characterized by its speed and full integration of the Google account. However, one of its most notable features is its extensions system.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Success in Document Processing Requires an Orchestration Platform

Automation Anywhere

Imagine you’re running the finance department of a large organization. Your department manages the organization’s global finances with multiple banks, hundreds of bank accounts and vendors. So, you receive financial documents of all kinds on a daily basis such as bank statements, letters of credit (LCs), invoices, and more—lots of documents in different formats from lots of sources.

Banking 75
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AP Automation Versus AP Optimization

IPS

The shift to remote working has accelerated the digital transformation efforts of AP departments. Seventy-seven percent of AP departments now have at least some technology for processing invoices.

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COVID-19 Employee Vaccine and Testing Tracker with Pega

Perficient Digital Transformation

As we announced last week , The Department of Labor’s Occupational Safety and Health Administration (OSHA) is developing a rule that will require all employers with 100 or more employees to ensure their workforce is fully vaccinated or require any workers who remain unvaccinated to produce a negative test result on, at minimum, a weekly basis before coming to work.

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Banking on the ‘soft stuff’

McKinsey and Company

The lessons of transforming performance at one midsize US bank came down to shifting mindsets and behaviors.

Banking 85
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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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How to Maximize Your Skills for a Long-Term Career in Software QA

Perficient Digital Transformation

Nobody enjoys using broken software, especially customers who value a bug-free experience. Quality assurance (QA) teams are the unspoken heroes behind these reliable solutions. Once the developers work their magic, QA maintains a standard of excellence that people expect from their applications. At its core, QA is about preventing software from negatively affecting customers, so an expert QA team is essential for companies that wish to uphold their reputation and retain business.

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Beyond Our Senses – What CEOs and Leaders Can Learn from Pilots

Intelligent Management Inc.

It’s been a while since we at Intelligent Management got on a plane. Like so many companies, we have shifted our activity online and it has been a revelation. Much more of our work with leadership teams can be done at a distance than we previously thought. But now that some international restrictions are being lifted, it’s time to start planning trips again where they are strictly necessary.

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Chrome Extensions for Developers

WebCreek

Rate this post. As developers, you have a mission to create technology solutions for your customers. However, you can also have access to a wide variety of tools, and best of all, they are free. One of the most recognized browsers in recent years is Google Chrome. It is characterized by its speed and full integration of the Google account. However, one of its most notable features is its extensions system.

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Webinar: Human Orchestration – The Key to Unlocking Growth in Your Mid-Market Strategy

CGS Inc

The mid-market can be challenging to reach if you don't have the right strategy in place. Setting up, managing and monetizing multi-partner solutions can be complicated and today is achieved through custom, manual and time-intensive processes. Account-based marketing strategies are driving relationships with enterprise accounts and in recent years, small- and medium-sized businesses have seen a good amount of automation, strategy and growth from digital marketing.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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The Impact on Financial Institutions – International Payment Transformation

Infosys Consulting

In the previous two articles in this series, we discussed the disruptions caused by Covid-19 to the payments industry and why banks need to make a significant change in their operations. In this concluding part of the series, we will discuss how these changes will affect financial institutions. There are many challenges for financial institutions face adopting ISO 20022 will mandate changes to banks’ systems and processes; integration to enterprise systems & applications stack; signifi

Banking 52
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Teamwork, Mentorship, and Robots: A Summer at Capgemini Government Solutions

Capgemini

For one intern, Ashwinder Malhotra, joining the Managed Services practice at CGS meant that he was able to apply his background in cybersecurity to compile research and analysis on an emerging platform, which assisted CGS with client engagement. He also developed a data management application using VBA to improve internal processes and expanded his management skills by helping to design a project schedule for a client.

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SMEs Need Qualitative Market Research Services

Magellan Solutions

Market Research Services SMEs Can Outsource. Today’s business decision-maker has an abundance of marketing research method options. . Understanding what market research is and how best to use research methodologies to your advantage is vital in reaching your target customers and increasing ROI. Magellan Solutions list some types of market research services that you can outsource to us: Online Surveys.

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How to Manage the Intensifying Talent Scramble | Virtual Roundtable

Everest Group

Virtual Roundtable | Membership Event. How to Manage the Intensifying Talent Scramble. September 23, 2021 |. 8 AM CDT | 9 AM EDT | 2 PM BST | 6:30 PM IST. This is an invitation-only Everest Group event, exclusively for members. Summary. With the shortage in talent intensifying by the day, it’s becoming more and more challenging to fill needed roles.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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Call Volume Forecasting: Predicting the Future from an Unusual Past

Blue Ocean

Call volume forecasts are inarguably an essential tool in the successful delivery of customer care excellence. Your program’s forecast is the map that tells you where to go based on where you’ve been. Without it, you’re lost at sea. With it, you’re one significant step closer to delivering an exceptional customer experience. But customer care volume forecasting typically relies heavily on historic trends.

Retail 52
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Experiential learning makes for a successful transformation

Quint

Digital transformation is a real buzzword. But what exactly is it? It’s different for everyone. In IT organizations, the term seems to have been translated into the equally fashionable term “agile transformation”. Digital transformation has thus created the need to adopt new ways of working, like agile, DevOps and lean. The latest in this line is ITIL4 – a method for service organizations to become agile.

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The Future of Decentralized Clinical Trials Starts with a Patient-first Design Approach | Blog

Everest Group

The biggest benefit of Decentralized Clinical Trials (DCT) is the opportunity to enhance the patient experience, but the process is rife with challenges that create disengagement. The problem is not that patients are unengaged, but rather the vendor products are not always very engaging. The solution lies in undertaking a patient-first approach. Discover the tenets of a patient-first design approach in this second blog in our continuing coverage of this timely topic.

Design 52
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See why we’re shining the spotlight on Alfresco at this year’s free virtual conference

Hyland

... The post See why we’re shining the spotlight on Alfresco at this year’s free virtual conference appeared first on The Hyland Blog.

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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.