The Global Small Business Blog

DECEMBER 26, 2022

©iStock/Man As Thep What's affecting me, my clients, my colleagues and other global small business owners: Is your organization ready to turn uncertainty into opportunity? Here's how you prepare. Are we in a prolonged sideways trend ? Quote of the week: "Hope smiles from the threshold of the year to come, whispering, 'It will be happier.'" – Alfred Lord Tennyson The big opportunity behind global small businesses.

Banking 181

Banking 181

Redial

DECEMBER 26, 2022

Nothing new about companies choosing to completely remove phone customer service because of cost reduction and claims of finding more effective channels & alternatives to meet clients’ demands. A practice that is already well known in the social media industry and some FinTech companies, but recently, airlines. They all share one thing in common: to enhance the customer experience through digital channels, ensuring that no client will be left behind.

Customer Service 130

Customer Service Service Banking Accounting 130

Forrester Digital Transformation

DECEMBER 26, 2022

In the spirit of Festivus, I’m airing my grievances and demonstrating my feats of strength. I don’t know about you, but I didn’t enter 2022 with a full tank. I started the year by joining the hordes of people revenge-travelling / shopping / connecting / renovating (I know!). It’s no wonder I feel utterly exhausted. […].

Cybersecurity 130

Cybersecurity 130

McKinsey and Company

DECEMBER 26, 2022

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

71

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Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Go4Customer

DECEMBER 26, 2022

Customer acquisition and customer retention, are both important for business but if you look closely, customer retention is more powerful, practical, and probably more difficult than customer acquisition. When a company tries to reach its target customers by selling its products or services, it demonstrates a couple of sales and marketing strategies entailing a few additional features that are different than what the competitors are off.

Sales 74

Sales Marketing Service 74

Perficient Digital Transformation

DECEMBER 26, 2022

JSON stands for JavaScript Object Notation. It is a Data Format that supports a variety of data kinds, including Strings, Booleans, Lists, Numbers, and Objects. It is one of the most common, simple, and lightweight formats for service interaction. In this blog post, I’ll go through 4 JSON Tools that will help you parse, prepare, and visualize JSON in a more efficient and effective manner.

Efficiency 64

Efficiency Service Software 64

.orgSource

DECEMBER 26, 2022

Our Year in Review. The.orgSource and.orgCommunity teams send our best wishes to our clients and friends for a happy and productive 2023. But, before we welcome a new year, let’s toast 2022! We got our tribe back from the flatland and into three dimensions. Visiting with clients and colleagues in person was a highlight of the year. The motivation to build stronger relationships, both remote and in-person, resonated across the association community.

Collaborations 52

Collaborations Out-Tasking Marketing Analytics 52

Influx

DECEMBER 26, 2022

A generation ago, when you wanted to sell something, you open a store and advertise to attract customers. You train your team to provide excellent customer service. And then you follow up with offers in hopes of drawing customers back to you. Today, millions of consumers buy online instead of walking into a store, where numerous digital platforms create a complete ecosystem. .

Customer Service 98

Customer Service Service Retail Customer Support 98