Forrester Digital Transformation
JANUARY 30, 2023
In the last twelve months, “Risk Dashboards” became all the rage in cybersecurity with varied titles like “Risk Index,” “Security Baseline,” “Security Posture,” and “Risk Posture.” These dashboards appear in a vendor’s user interface and purport to help security programs improve. Some even offer coveted “benchmark data,” leaders can share with boards and executives.
31 West
JANUARY 30, 2023
Customer service is one of the main building blocks of businesses today. Customers highly value companies that provide them with a personalized experience. From a financial perspective, companies can generate more revenue and retain customers in the long run. So, if you are looking to optimize your service desk, employing customer service software would be a good option.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Forrester Digital Transformation
JANUARY 30, 2023
Marketing analytics is the practice of measuring, managing, and analyzing data from marketing initiatives — including channels, programs, campaigns, and tactics — to improve marketing effectiveness and identify opportunities to optimize short- and long-term objectives.
McKinsey and Company
JANUARY 30, 2023
Environmental, social, and governance (ESG) criteria are useful in measuring a company’s progress toward achieving social goals in addition to creating shareholder value.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Forrester Digital Transformation
JANUARY 30, 2023
When I first joined Forrester, I looked at the results from our annual Customer Experience Benchmark Surveys and saw that three customer service drivers kept coming up as some of the most influential drivers in a customer’s perception of CX quality: Did the agent answer all of my questions?
The Global Small Business Blog
JANUARY 30, 2023
©iStock/Tryaging What's affecting me, my clients, my colleagues and other global small business owners: To support global supply chains, we need to help global small businesses. Tips for expanding your online business globally. How to grow your employee benefits as you expand globally. Quote of the week: “Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Global Expansion
JANUARY 30, 2023
Global expansion can present a number of challenges, such as entering unknown markets and achieving compliance. In fact, most companies actually lose money on global expansion, with only 40% returning more than 3% profit. However, businesses can significantly mitigate these risks by working with an Employer of Record (EOR). By utilizing an EOR, businesses rely on them to provide global payroll, benefits, and compliance in the countries they want to hire in.
Forrester Digital Transformation
JANUARY 30, 2023
Storytelling In Knowledge Management Unlocking the tacit knowledge in an organization is instrumental in accelerating learning.
Hyland
JANUARY 30, 2023
This is a summary of the Hyland-sponsored webinar Content Fuels Your Anywhere-Work Strategy: Top Trends Shaping the Content Services Market , featuring guest speaker Cheryl McKinnon, Principal Analyst, Forrester Research. As the apex of the pandemic continues to wane, it is clearer and clearer that many of the reactionary work-from-anywhere strategies we implemented in response to 2020 are here to stay.
Obobo
JANUARY 30, 2023
Procurement Savings – The Ultimate Guide and Strategies Introduction to procurement savings Procurement savings can be defined as the difference in cost between what a company pays for goods or services and what it would have paid if it had purchased those same goods or services at the lowest possible price. In other words, procurement savings is the amount of money that a company saves by negotiating lower prices with its suppliers.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
McKinsey and Company
JANUARY 30, 2023
A survey of workers in four Middle Eastern countries provides a baseline for understanding the state of employee health and informing strategies to improve outcomes.
Perficient Digital Transformation
JANUARY 30, 2023
As we all know, Virtuoso is an automation tool that significantly enhances your testing efficiency while lowering the amount of manual work necessary to test your web application. Virtuoso test steps are written in natural language syntax with plain English texts. It also uses selectors like Xpath, CSS, JS path, and Hints to interact with the elements.
McKinsey and Company
JANUARY 30, 2023
The economics of decarbonizing fleets are demonstrably viable. Now commercial transport operators need to identify the best way to capture value.
Perficient Digital Transformation
JANUARY 30, 2023
We are excited to announce that Perficient has been awarded Informatica’s 2022 Cloud Modernization Channel Partner of the Year award. This designation represents the exceptional work of Perficient’s Informatica experts and their commitment to building a practice that delivers excellence using Informatica’s cloud modernization solutions. Cloud modernization has the power to transform businesses by optimizing data, accelerating innovation, and delivering exceptional customer experiences.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Anexa
JANUARY 30, 2023
The global economy has experienced a number of recessions throughout history, and businesses of all sizes have been forced to adapt to survive during these tough times. In recent years, we have seen how technological advancements have transformed the way businesses operate, and the use of technology has proven to be an effective way to navigate through economic challenges.
Outsource Workers
JANUARY 30, 2023
For businesses and organizations, outsourcing has become a popular solution to streamline operations and cut costs. With the ever-evolving technology landscape, the dedicated team model appears to be the future of outsourced solutions. This trend offers great potential for companies to take advantage of several benefits, including cost-effectiveness, access to specialized skills and resources, and overall flexibility.
CDS
JANUARY 30, 2023
With a new year comes a season of resolutions - eating better, working out more, reconnecting with friends. There’s no reason that resolutions can’t extend to the workplace, particularly when it comes to saving money. Inertia is a real thing in the data center — continuing to do things the way they’ve always been done — so it’s an opportune time to take stock and consider a three-step plan to implement significant savings: Acknowledge Your Aging Systems Inventory Understand Your Post-Warranty Op
NoonDalton
JANUARY 30, 2023
While forecasts indicate that the United States may just barely dodge the recession that much of Europe is currently experiencing, it faces a significant problem in addressing the current talent shortage and the resulting labor shortfall. Employers in a variety of industries have been deeply concerned about a talent shortage throughout the majority of 2022.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
Hyland
JANUARY 30, 2023
... The post 5 key trends shaping the content services market in 2023 appeared first on The Hyland Blog.
Go4Customer
JANUARY 30, 2023
Globalization is at its peak as we are becoming more interconnected these days. Due to increasing globalization, organizations are striving to achieve excellence in their product and service delivery. Since all sectors are interconnected so they are interdependent. A simple disruption caused in one business sector impacts another business sector. One needs to stay pivoted more than being competitive because the marketplace is highly vol.
The Hackett Group
JANUARY 30, 2023
By now, the supply chain and procurement sectors are no stranger to complex environments and disruptive events. In a recent report, The Hackett Group and IValue outlined five critical areas of development for the function. Article begins on page 15 The post <strong>Procurement Magazine, ‘Five critical areas of development according to The Hackett Group & Ivalua’</strong> appeared first on The Hackett Group.
Capgemini
JANUARY 30, 2023
AI ROUNDTABLE ON SUSTAINABILITY Rajeswaran Viswanathan 31 January 2023 Facebook Twitter Linkedin The answers in this article were completely authored by large AI language models. Only the questions were provided by humans. “Sabrina” is GPT-3 from OpenAI, “Jill” is Jurassic-1 from AI21, and “Kelly” is Cohere from Cohere (“Good morning, angels.”) [“Sabrina]” is [“Jill”] [“Kelly”] GPT-3 from OpenAI Jurassic-1 from AI21 Cohere from Cohere.
Advertiser: ZoomInfo
Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.
Perficient Digital Transformation
JANUARY 30, 2023
How to Manage Test Plans in Virtuoso By enabling fast or planned execution of a specific scenario with the same configuration, Virtuoso’s Plans feature helps with testing. With the help of the execution planner, you can inspect layouts and carry out various tasks on the plans connected to your projects. How To Create a Test Plan: We can create a plan for our project by navigating the ‘… ‘three dots and then clicking on the Execution planner in the sidebar.
Simplr
JANUARY 30, 2023
We’ve said it once and we’ll say it again: things rarely stay the same in CX. For the NOW Customer, speedy and authentic experiences remain a top priority when it comes to maintaining brand loyalty. From traditional and challenger banks, to trading, crypto and buy now, pay later platforms, you must stay nimble in all aspects of customer experience—the questions you ask when vetting customer service vendors are no exception.
Expert insights. Personalized for you.
246 
Let's personalize your content