Wed.Nov 03, 2021

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Predictions 2022: 2022 Will Go Down As The Year Executives Were Forced To Care About EX

Forrester Digital Transformation

The turbulence that your employees survived has placed them in a different state of mind. They expect improved resources to enable their success at work; they may even want different outcomes for their careers. Discover our employee experience predictions for 2022.

Design 246
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Capacity Building For Women Exporters

The Global Small Business Blog

©iStock/Ridofranz The Nigerian Export Promotion Council, through the Export Expansion Facility Program, has begun a capacity-building workshop to train 100 women-owned businesses on how to export their products. The purpose of the training is to ensure improved packaging, branding standardized certifications and enhancing knowledge of relevant international trade agreements.

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To Win Customer Loyalty, Make Customers Feel Valued, Appreciated, And Respected

Forrester Digital Transformation

Each year, we find that emotion has a bigger impact on customer loyalty than effectiveness or ease. This blog post discusses the emotions that have the biggest impact.

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From the great attrition to the great adaptation

McKinsey and Company

To keep top talent in the fold, managers must actively change their leadership styles—focusing less on controls and more on culture and connections.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Predictions 2022: Customer Insights Pros Must Act Decisively, Or They’ll Get Lost In The Fog

Forrester Digital Transformation

A subset of bold, creative, and collaborative customer insights pros will be up to the task at hand in the coming year – their jobs is all the more important as they must now react to and anticipate vacillating consumer behavior.

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Central Europe’s great gender opportunity

McKinsey and Company

Growth has slowed in Central and Eastern Europe, where women account for 60 percent of all college graduates and only 45 percent of the labor force. A new McKinsey report shows that closing the gap could reignite economies across the region.

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Martech, Customer Personalization, and Talent: 3 Ways Enterprises Will Succeed Post Pandemic

Perficient Digital Transformation

Eric Enge, President of Pilot Holding and founder of Stone Temple Consulting, contributed to this article. Over the past two years, businesses have seen an unprecedented level of disruption. High rates of change were already underway in early 2020, but the COVID-19 pandemic accelerated these changes as consumer buying behaviors suddenly and dramatically shifted.

Marketing 119
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Put These Talks On Your S&R Forum Watchlist

Forrester Digital Transformation

Next week, the Forrester security and risk (S&R) team will host the Forrester Security & Risk Forum on November 9 and 10. This will be the first time I have ever attended a Forrester event, let alone the Forrester Security & Risk Forum. And while I’m disappointed it isn’t in person this year, I’m also thrilled with […].

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Lessons and Strategies for Working Parents

Perficient Digital Transformation

I’ve heard people say, “I never knew how productive I could be until I had children!” While stressful at times, there is also much joy and satisfaction that comes from a fulfilling home and work life, especially when work-life balance (and career growth ) are prioritized by your employer — two reasons people often cite as to why they love working at Perficient.

Jobbing 119
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Assess Your Company’s DX Strategy With Forrester’s Emerging Technology Survey

Forrester Digital Transformation

Assess your company’s DX strategy with Forrester’s Emerging Technology Survey. And see what we learned from execs in our last iteration of this research.

Research 130
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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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CEO dialogue: Perspectives on productivity and sustainability

McKinsey and Company

Leading manufacturers are setting tomorrow’s standards for tech-enabled efficiency, growth, and environmental responsibility.

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Five Findings From Forrester’s Review Of Six Canadian Banks’ Mobile Sites

Forrester Digital Transformation

Each year, my colleague Andrew Hogan and I review mobile websites of top Canadian banks to understand how effectively banks are meeting customers’ expectations, specifically when it comes to finding, researching, and applying for a chequing account. We review functionality and observe users as they try to complete their goals. In this year’s report, we […].

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Employee Spotlight Cincinnati: Victoria Griffin, Project Coordinator

V-Soft Consulting

This month's spotlight features Victoria Griffin, a dedicated member of the V-Soft Infrastructure team operating out of Cincinnati. Victoria has played a vital role in helping manage client projects and assisting members of her team, all while consistently bringing a positive attitude to work each and every day. We got to chat with Victoria to learn a little bit more about her role and what she likes to do in her free time.

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Enterprise Metaverse: Myriad Possibilities or Problems for the Hybrid Workplace? | Blog

Everest Group

The future of work in the post-pandemic world will increasingly incorporate elements of the metaverse where virtual reality permeates physical workspaces, creating a truly immersive employee experience. This can create exciting opportunities for organizations that embrace this new work environment that goes “beyond universe.” Continuing our coverage of metaverse, let’s take a look at the challenges and four essential elements needed for metaverse to succeed in enterprise workplaces. .

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Tax Preparation Outsourcing: What to Outsource and What to Retain

Auxis

As indirect taxes become a leading revenue stream for governments worldwide, navigating the wealth of complex and country-specific tax regulations is more challenging than ever for companies that compete on the global stage. With robust technical capabilities, best practices, global tax experience, and a deep understanding of industry and business issues, the right tax preparation outsourcing partner can help you manage risk with exemplary execution.

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6 Ways Companies Can Build Cultural Competence — And Why It Matters

Globalization Partners

More companies are increasing their profits by conducting international business and building global teams. As a result, cultural diversity is on the rise in the business world, which can have many benefits for companies. Recent research published by Harvard Business Review concluded that diversity promotes creativity and improves financial performance.

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How Your Workforce Benefits from RPA

V-Soft Consulting

Enterprises embracing digital transformation find every area of their businesses impacted by these efforts including the human workforce which is the most vital part of every organization. Robotic Process Automation (RPA) is becoming an integral part of these initiatives and is being adopted by companies across sectors and geographies for the myriad of benefits it provides.

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The 7 Most Popular Computer Programming Languages to Learn in 2022

Designveloper

Computer programming languages are an array of alphanumeric strings used to build software programs and instructions for computers. In other words, they act as a bridge to help human beings communicate with those machines. In this article, we’ll recap the top seven promising coding languages to learn in 2022. Introduction to the 7 Most Popular Programming Languages to Learn.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Why Omnichannel Customer Support is Vital for Successful Customer Care

NoonDalton

Consumer behavior is always changing. Impatient customers no longer communicate with firms solely during business hours. Instant gratification is a major part of the online consumer experience. It’s all about clear and transparent communication, quickly and efficiently. A 48-hour wait time just doesn’t cut the mustard. Not anymore. Customers now log in from a variety of devices and connect with brands via a plethora of channels, including phone, webchat, and social media.

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The Best Ecommerce Website Builder – 2022 Review

Designveloper

Statista indicated that retail eCommerce sales reached more than US$4.2 trillion in 2020, equivalent to 18% of the world’s retail revenues. This figure is forecasted to increase to 21.8% by 2024. Such numeric outcomes lead to a surge in eCommerce websites these days. To approach an increasing number of digital shoppers, more traditional stores gradually digitize their business activities.

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How Swedish pop production predicted Offshore 2.0

The Scalers

Contents Swedish song developers go global Offshore 2.0: The Cheiron approach From pop to the present. This article was previously published for the Forbes Tech Council and was written by our CEO, Emilien Coquard. When people think about offshoring and elite engineering talent pools overseas, they don’t normally make an association with bubblegum pop music — but bear with me.

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DEBUNKING 4 MAJOR PAYROLL MYTHS

Neeyamo

Be it your personal or professional life, you tend to do your homework before trusting things—whether it’s a rumor you heard about someone or something as trivial as?picking a new shampoo brand—everything stems from the integrity of the information provided to us. . Similarly, the global payroll industry often encounters a few myths that discourage some managers from working with payroll providers – However, these myths can be debunked by getting the facts right!

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Healthcare’s Data Problem

Automation Anywhere

In healthcare, data is a primary driver of decisions. The term “data-driven” has even entered mainstream consciousness as a useful, disciplined approach for making better decisions about clinical and nonclinical matters. The assumption is collecting more data will generate more information and knowledge, thus better judgment and outcomes. Data typically comes from: Electronic health records (EHRs) Administrative, financial, and operational systems Disease and patient registries Claims and pharm

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Introducing Paste – A New Design System for Twilio

Perficient Digital Transformation

Recently our Twilio delivery team has been looking at Paste , the new design system created by Twilio for in-house use. The Signal conference offered a great overview of Paste – How we built a unified, inclusive design system to nurture Twilio’s UX. If you have a Signal pass, I encourage you to watch it on demand. Led by Twilions Aayush Iyer (Sr. Manager, Design Systems) and Jade Pennig (Engineering Manager, Design Systems), the discussion gave an intriguing background on how Paste came about an

Design 69
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How prioritizing health can be a prescription for Romania’s prosperity

McKinsey and Company

Better use of known interventions could help reduce Romania’s overall disease burden over the next two decades.

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4 Key Points From Our “4 Ways to Decrease Employee Turnover and Boost Satisfaction” Webinar

Perficient Digital Transformation

The pandemic has reignited the conversation around employee satisfaction. Many workers have valued the flexibility and the time they have saved with work-from-home and hybrid work models. COVID has also emboldened many employees to demand a work experience that is better than the status-quo and has made them more willing than before to ditch their jobs for new ones that can accommodate their newfound expectations.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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Customer Experience Strategy – 8 Most Important Factors to Consider

Mattsen Kumar

What is a Customer Experience Strategy? . Customer Experience Strategy (otherwise called CX) is characterized by the connections and encounters your client has with your business all through the whole client venture, from first contact to turning into a cheerful and faithful client. CX is a vital piece of Customer Relationship Management (CRM) and the justification for why it’s significant is because a client who has a positive involvement in a business is bound to turn into a rehash and c

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How SAP Ariba/DSN Users Can Solve the 'Last Mile' of AP Automation

IPS

The benefits of the SAP Ariba/Digital Supplier Network (DSN) are tantalizing:

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Unlock Working Capital With Automated Invoice Management

SirionLabs

Working capital is essential for enterprise operations and this applies to both public and private organizations. Liquidity management plays an important role in rising as well as falling interest rate regimes. Supply chain finance programs between buyers and their top suppliers (with the majority of spend) are the new strategic tools for working capital optimization (to the tune of hundreds of millions of dollars) for most Fortune 500 companies.

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First-Time Outsourcing Dos and Don’ts for Your Customer Care

VXI

First-time outsourcing can be a difficult task for some. Seeking a partnership with an external service provider to do an essential task has been a practice for many years, but there are still certain business entities that are on the fence about whether or not to go through with it. Normally, a company would identify an area within the organization that needs a boost (usually customer support) and that is the part that usually becomes outsourced.

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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.