Fri.Jan 20, 2023

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Knowledge Capacity Building Requires Skills Development

Forrester Digital Transformation

Organizations often view knowledge management as a means to bridge a skills development gap. For example, your level-1 service desk agents may not have strong technical troubleshooting capabilities. To overcome the lack of technical skills, the organization sets out to capture knowledge from subject matter experts and make it available to level 1.

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Why Complexity Impacts Your Organization

Intelligent Management Inc.

It’s a new year and this month the Intelligent Management team are completing a new book! We are particularly honoured to be publishing something again with Springer, this time as part of their SpringerBriefs in Complexity Series. While our new book will appeal to those interested in the most scientific and mathematical aspects of managing companies as a Network of Projects , the following post is an excerpt that we feel is important for everyone involved in leadership and management to r

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What separates top product managers from the rest of the pack

McKinsey and Company

Software is an increasingly important driver for companies across industries. Capturing the full value of investing in it depends on strong product management capabilities.

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Q&A: Hyland industry consultant discusses top banking industry trends and challenges

Hyland

Rising interest rates. The possibility of a recession. Credit quality and balance sheets. There’s a lot that can keep bankers up at night. Factor in always-rising customer expectations, and the industry is often in need of technology solutions. To get a better sense of where things stand at the start of the year, we turned to Chris Sims , Hyland’s Industry Consultant for Financial Services.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Myth busters: Unexpected insights on contact centers

McKinsey and Company

By using facts rather than outdated assumptions, companies can shape their customer service strategies to better answer consumer and employee needs.

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Bypassing the Hiring Process. Yes, No or Maybe?

Talent Management Strategy

Bypassing the hiring process can work, but it is not always advisable There is a story in Greek mythology of Hydra, a monster with many heads and deadly poisonous breath. For every head chopped off, the Hydra would regrow two heads and the only way to deal with this was with swords and fire. We… The post Bypassing the Hiring Process. Yes, No or Maybe?

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Headless Commerce with SAP Commerce Cloud Composable Storefront

Perficient Digital Transformation

Nowadays customers have high expectations, they want a fast, reliable, and smooth e-commerce experience across multiple devices, especially on mobile. Headless e-commerce solutions such as SAP Commerce Cloud Composable Storefront (also known as Spartacus) provide best-in-class technologies and practices to ease the creation of these experiences while supporting complex selling models.

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The winning recipe for transforming advanced planning systems

McKinsey and Company

Most supply chain leaders will overhaul their IT systems for planning in the coming years. This article shows how to increase the chances of success.

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Perficient’s Eric Walk Named an IBM Champion 

Perficient Digital Transformation

IBM has named its IBM Champions for 2023 and for the second year in a row, Eric Walk was named as an IBM Champion. What is an IBM Champion IBM Champions are individuals who possess in-depth knowledge and expertise around IBM products, services, and technology. They are committed to sharing their expertise with others to help them get the most out of IBM software, solutions, and services.

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Delegated Authority: 5 Ways to Encourage Managers

Aspirant

Do your managers work 70 hour weeks, while their employees struggle to fill the day? Do your new managers still behave like the all-star individual contributors they were before they were promoted? These are common symptoms of a broader issue of delegation of authority.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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60 Customer Care RFP Questions for the Contact Center of Today

Blue Ocean

2020 marked the workplace like no other year in recent history. For more than two years, everyone worked to settle into new patterns of working and communicating, and we’re finally seeing a return to “normal.” We rejoiced when our favorite coffee shops re-opened, and we got all dressed up again when the commute to work once again involved more than a walk down the hall … and yes, that RFP was finally back on your plate.

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How to Hire Employees in Malaysia: A Guide for Global Companies

Velocity Global

Malaysia sits at the heart of the Asia-Pacific Rim and is a member of the nine-nation ASEAN Free Trade Area. Malaysia’s strategic trade location and highly educated workforce make it an attractive option for many businesses eyeing expansion into this region. However, business expansion into Malaysia requires due diligence. Foreign employers looking to hire employees in Malaysia must familiarize themselves with local legislation to avoid noncompliance penalties such as fines, back pay, and even i

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New CEO Kumar Set to Push Reset Button at Cognizant | In the News

Everest Group

IT major Cognizant Technology Solutions is getting a chance to push the reset button and get back to growth under its newly-appointed chief executive officer (CEO) Ravi Kumar S. The new CEO has a chance to revive the Cognizant growth story through a number of strategies, according to Nitish Mittal , Partner at Everest Group.

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Market Trends Impacting the Growth of Medical Billing Data Entry

Offshore India Data Entry

For healthcare providers, the revenue cycle management process involves various complex steps from patient scheduling and enrolment to insurance verification, coding and submission of claims to payers, and follow-up and payment collections. This is why many providers now consider medical billing outsourcing a practical option. The Healthcare industry is one of the most complex industries nowadays.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Imperatives for photonics companies in the next wave of growth

McKinsey and Company

Being in the right vertical segments and deftly using M&A will help photonics companies to succeed in the future.

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Fulfillment Model

Obobo

Fulfillment Model Definition The term “Fulfillment Model” is used in business to describe the process and/or system a company uses to take an order, produce the product or service, and deliver it to the customer. There are several different types of fulfillment models that companies can choose from and the model that is right for a company depends on many factors such as size, type of product or service, geographic location(s) of production and customers, and company culture.

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Q&A: Hyland industry consultant discusses top banking industry trends and challenges

Hyland

... The post Q&A: Hyland industry consultant discusses top banking industry trends and challenges appeared first on The Hyland Blog.

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Fourth Party Vendor

Obobo

Fourth Party Vendor Definition As the business world continues to grow and change, so do the ways in which companies do business. One such change is the rise of fourth party vendors. A fourth party vendor is a company that provides goods or services to another company, but is not contracted by that company. Instead, the fourth party vendor contracts with a third party vendor, who then contracts with the original company.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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ManageEngine vs Jira Compared 2023

31 West

Finding the most suitable help desk software for your IT business can get overwhelming. Most businesses expect their IT tool to deliver excellent user satisfaction while streamlining all complex business operations. It isn’t just about responding to user queries and resolving tickets as fast as possible. Today, IT help desk software offers a comprehensive package covering all aspects of a business—from IT automation to remote workforce management.

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Four Way Matching In Accounts Payable

Obobo

Four Way Matching In Accounts Payable Definition In accounting, four way matching is the process of verifying that an invoice matches the purchase order, receiving report, and contract for goods or services. The purpose of four way matching is to ensure that invoices are accurate and authorized before they are processed for payment. The first step in four way matching is to match the invoice to the purchase order.

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Zendesk vs ManageEngine Compared 2023

31 West

Customer service is an integral part of all businesses today. With abundant choices and rising customer expectations, you should employ all the help you can. Customer service software is one such solution you can consider. It is software that lets you create, organize, route, and manage tickets. It empowers employees with tools and apps that let them troubleshoot, collaborate and resolve issues more quickly.

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Four Way Matching

Obobo

Four Way Matching Definition In accounting, four-way matching is the process of verifying that an invoice presented for payment matches the purchase order for the goods or services, that the goods or services received match what was ordered, and that the invoice has been authorized for payment. The term ‘four-way matching’ is derived from the fact that there are four documents that must be matched: the invoice, the purchase order, the receiving report, and the check request.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Forward Auction

Obobo

Forward Auction Definition A forward auction is a type of auction in which the bidders compete to purchase an item or service, with the highest bidder winning the auction. The winning bidder pays the amount they bid for the item or service. Forward auctions are commonly used to sell assets such as real estate, vehicles, and art. The post Forward Auction appeared first on Oboloo.

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Forecasting And Supply Chain Management

Obobo

Forecasting And Supply Chain Management Definition Forecasting is the process of making predictions about future events based on past data and current trends. Supply chain management is the process of managing the flow of goods and services from the point of origin to the point of consumption. Forecasting is a critical component of supply chain management.

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Forecasting And Replenishment

Obobo

Forecasting And Replenishment Definition Forecasting and replenishment is the process of estimating future customer demand and ensuring that there are sufficient inventory levels to meet this demand. It is a critical part of supply chain management, as it helps to avoid stock outs and excess inventory. There are a number of different methods that can be used for forecasting, including trend analysis, seasonality analysis, and regression analysis.

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Forecasting And Demand Planning

Obobo

Forecasting And Demand Planning Definition Forecasting is the process of estimating future demand for a product or service. Demand planning is the process of aligning supply with demand. In other words, forecasting is used to estimate future demand and demand planning is used to ensure that there is enough supply to meet that demand. There are many different methods that can be used for forecasting and demand planning.

Service 40
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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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Forecasting And Demand Management

Obobo

Forecasting And Demand Management Definition Forecasting and demand management definition: Forecasting is the process of making predictions about future events based on past data and current trends. Demand management is the process of planning, controlling, and regulating the demand for a product or service in order to ensure that it meets customer needs.

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Tender Bids

Obobo

Tender Bids Definition A tender bid is an offer to perform a specific task or service at a specified price and under specified conditions. A business may solicit tender bids for a variety of reasons, such as to get the best possible price for a product or service or to ensure that the work is performed according to specific standards. When issuing a request for tender (RFT), businesses will generally specify what they are looking for in terms of price, quality, and delivery time.

Service 40
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Taxonomy Management

Obobo

Taxonomy Management Definition A taxonomy is a system for classifying and organizing content. Taxonomy management is the process of creating, maintaining, and using taxonomies. Taxonomies can be used to organize content in many different ways. For example, a taxonomy could be used to classify content by topic, by format, by audience, or by any other criteria.

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Taxonomy Categories

Obobo

Taxonomy Categories Definition A taxonomy is a system for classifying or categorizing data. In the context of Drupal, taxonomy is used to categorize content nodes. Taxonomy categories are defined by vocabularies. Each vocabulary can have multiple terms, which can be arranged in a hierarchy. When a term is assigned to a node, that node is said to be ‘tagged’ with the term.

Design 40
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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.