The Global Small Business Blog

SEPTEMBER 14, 2022

©iStock/nensuria State Trade Expansion Program grants from the U.S. Small Business Administration provide funding to increase the number of businesses that export, and are administered in the state by Maine International Trade Center. The Maine International Trade Center in Portland was awarded $400,000 in federal money to provide small businesses with the information and tools they need to succeed in export-related activities.

Administrative 146

Administrative Marketing 146

Forrester Digital Transformation

SEPTEMBER 14, 2022

Loyalty programs, rife with first-party data, are seemingly a salve to the challenges posed by the forces of data deprecation. But even loyalty marketers struggle to effectively collect and use data. Whether it be a lack of respect for customer privacy, datasets saturated with useless information, or an inability to make customer insights actionable, loyalty […].

Marketing 130

Marketing 130

31 West

SEPTEMBER 14, 2022

With technological advancements, more and more companies are opting for cloud computing and digital transformation. This trend is causing the IT infrastructure of organizations to become complicated every day. It requires continued maintenance where many scalable features demand regular optimization of the company. Based on the current situation, it’s not hard to assume that the demand for outsourced IT services will keep increasing.

IT Outsourcing 130

IT Outsourcing Outsourcing Managed Services Operational Costs 130

Forrester Digital Transformation

SEPTEMBER 14, 2022

Whether easing the barriers to launching a business or telling jokes, artificial intelligence has proven its ability to make an impact in a variety of spaces, but many companies aren’t taking full advantage of the benefits it has to offer. A major factor standing between AI and impact is a lack of trust.

130

130

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

31 West

SEPTEMBER 14, 2022

The demand for managed services is growing as more and more organizations have opted for digital transformation. New digital enterprise solutions like cloud, automation, big data, blockchain, and IoT have changed the procedure of business operations. This trend has also made MSPs an unavoidable part of business growth. So it is normal to explore managed service provider best practices to ensure overall industrial development.

Right-Sizing 130

Right-Sizing Managed Services Cybersecurity Automation 130

Forrester Digital Transformation

SEPTEMBER 14, 2022

I’m not generally known for my prowess in do-it-yourself, or DIY. When anything needs fixing, putting together and certainly constructing from scratch, I prefer to leave it to people who know what they’re doing. The reasons for this are primarily time, inclination and disposition, together with the knowledge that other people tend to be better […].

Government 130

Government Marketing 130

The Scalers

SEPTEMBER 14, 2022

Early in the pandemic of 2019, widespread job losses meant that there were numerous openings in employment. Still, a tight labour market contributed to a loss of experienced workers , resulting in a massive resignation that stagnated the growth of many businesses. In this blog, we want to impart some of our knowledge on ways to improve IT staffing. We hope that you can use it as a guide to augmenting your staff effectively, while gaining a better understanding of what to do in advance to avoid t

Offshoring 88

Offshoring Software Outsourcing Engineering 88

McKinsey and Company

SEPTEMBER 14, 2022

Life sciences companies pursuing a step change in performance have obtained mixed results. Adhering to five principles can greatly improve the odds of a large transformation program succeeding.

Pharmaceuticals 87

Pharmaceuticals 87

Perficient Digital Transformation

SEPTEMBER 14, 2022

REST API is king when it comes to writing server-side logic and providing data to the client-side. As your team and solution scale upward, your team’s API documentation workflow will need a strategy to maintain clear and high-level documentation. My recommendation is use OpenAPI Specification and Swagger. OpenAPI Specification (OSA) is a standard for writing API documentation.

Accounting 64

Accounting Sourcing Design Efficiency 64

McKinsey and Company

SEPTEMBER 14, 2022

Asia is a critical contributor to the global race to net zero. Proactive moves in pursuit of this goal will result in opportunities that will define tomorrow’s outcomes and successful business leaders.

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82

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Risk Guide

SEPTEMBER 14, 2022

By Ben Norris for Commercial Risk. A Ukrainian risk manager told Commercial Risk’s latest event that now is the moment for insurance to prove its worth and help his country in its hour of need. Speaking at our Global Programmes Conference 2022 , Mykhailo Rushkovskyi , risk manager at DTEK and founder of RUNDERC , also believes business needs to urgently review its approach to risk and insurance management following his country’s invasion by Russia, in order to deal with future systemic shocks.

Insurance 59

Insurance Risk Management Risk Management Management 59

McKinsey and Company

SEPTEMBER 14, 2022

Decarbonization means a new risk landscape and new strategic skill sets for insurers. McKinsey subject matter experts from around the world discuss the shifts they’re seeing and the road ahead.

Insurance 71

Insurance Service 71

Everest Group

SEPTEMBER 14, 2022

Top Procurement Outsourcing Services Procurement Outsourcing (PO) engagements shifting to improving outcomes and covering more judgment-intensive and strategic processes across the Source-to-Pay (S2P) value chain. Providers are helping companies transform their procurement operations and drive the adoption of advanced digital technologies, such as advanced analytics and intelligent automation, by leveraging in-house capabilities, partnership ecosystems, and targeted investments.

Outsourcing 52

Outsourcing Service Sourcing Risk Management 52

McKinsey and Company

SEPTEMBER 14, 2022

Workloads are increasing across government agencies, and leaders are struggling to reallocate resources. A strategic approach to workforce planning could help align positions with priorities.

Government 71

Government 71

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Everest Group

SEPTEMBER 14, 2022

Top IT Security Services in North America Organizations are leveraging IT security services to improve their security postures and prepare for challenges such as ransomware attacks and business disruptions. The COVID-19 pandemic, the shortage of cybersecurity talent, and rising CAPEX and OPEX in maintaining in-house security teams, especially during the Great Resignation, have further accelerated the adoption of security services.

Cybersecurity 52

Cybersecurity Service Insurance Risk Management 52

McKinsey and Company

SEPTEMBER 14, 2022

High inflation is a challenge, but ADAPTing an agile pricing strategy can help retailers and brands control costs, protect margins, and retain customer loyalty.

Retail 71

Retail Sales Marketing 71

Everest Group

SEPTEMBER 14, 2022

LINKEDIN LIVE. New Sourcing Models for an Agile World | Learnings from DNB. View the event on LinkedIn, which was delivered live on Wednesday, September 14, 2022. Sourcing teams strive to be more agile in how they support their business to meet rapidly changing needs. DNB, Norway’s largest financial services group, and its sourcing team developed an innovative and effective approach to its sourcing strategy by leveraging a DevOps model.

Sourcing 52

Sourcing Collaborations Efficiency Marketing 52

McKinsey and Company

SEPTEMBER 14, 2022

Understanding more of what their customers are saying can help contact centers provide new sources of competitive advantage.

Sourcing 69

Sourcing Call Center 69

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Intelligent Sourcing

SEPTEMBER 14, 2022

Without doubt, technology has enabled organisations to make big strides in key aspects of customer service – and customers welcome many of these advancements. In particular, customers have embraced apps and also enjoy being able to self-serve for transactional requirements like making bookings and purchases, browsing options and finding essential information.

Service 52

Service Sourcing Customer Service 52

McKinsey and Company

SEPTEMBER 14, 2022

Voice analytics can help you understand more about what your customers are saying—if you know how to select and apply the technology.

Analytics 64

Analytics Call Center 64

Wirtek

SEPTEMBER 14, 2022

Technological advances have threatened the dominance of the telecom sector for the first time in its history. Telecom cybersecurity, 5G, blockchain, and Fixed Wireless Access are a few of the advances that underline the telecommunication manufacturing industry’s need to reinvent itself to survive in the future. Interestingly these advances can be favorable for telecom providers, as they now have the opportunity to expand beyond traditional telecom services, partner or compete with tech giants an

Manufacturing 52

Manufacturing Cybersecurity Service 52

Provana

SEPTEMBER 14, 2022

Not long ago, many collection businesses believed that call recording solutions had very little to do with bolstering their bottom line. However, this narrow worldview changed with time. Today, industry leaders recognize call recording platforms’ importance in improving their business operations and collection yield.

Call Center 52

Call Center Customer Service Analytics Service 52

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Accounting

McKinsey and Company

SEPTEMBER 14, 2022

Despite significant investment in omnichannel expansion, retailers in China are struggling to convert this into improved financial performance.

Retail 57

Retail 57

SPD Load

SEPTEMBER 14, 2022

Digital shopping of products and services has risen tremendously over the years. Some of the principal reasons for opting to make purchases.

Design 52

Design Service 52

Everest Group

SEPTEMBER 14, 2022

Despite the overall growth in the Customer Relationship Management (CRM) industry, the CRM platform market remains static. To achieve the business value enterprises desire, changes need to be made. In this blog, we share our CRM insights and three recommendations for CRM platform evaluation. With the rapid proliferation of channels, products, and customer personas, the industrialization of personalized experience delivery poses the biggest challenge for all enterprises across industries.

Right-Sizing 45

Right-Sizing Sales Research Marketing 45

McKinsey and Company

SEPTEMBER 14, 2022

Our most recent report on economic growth in the CEE region from 2017–21 shows the positive role of digital commerce in driving value and future growth.

Analytics 49

Analytics Sales Marketing 49

Advertiser: G-P

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

Global Hiring

Go4Customer

SEPTEMBER 14, 2022

Indeed, we all have tried a chatbot system on the internet at least once. There was a time when communication systems were only limited to call services. Now we have access to different modes of communication such as emails, text messages, calls, and chats. Furthermore, we are now able to transfer files during interactions. Our developers are relentlessly working on perfecting the human interaction methods daily.

Customer Service 40

Customer Service Service 40

Forrester Digital Transformation

SEPTEMBER 14, 2022

“Sometimes a personalized experience is nice, but when it is done too often, it loses the ‘special’ aspect. If the personalized experience involves a discount or rebate, then I definitely want to know about it. If it involves something like a Coke bottle with my name on it, I really don’t care. And I get […].

Marketing 26

Marketing 26

Perficient Digital Transformation

SEPTEMBER 14, 2022

Daravy DeRouen joined Perficient through our Lafayette, Louisiana Bright Paths Program. She hit the ground running since joining the Automation team. As a member of our two Employee Resource Groups , Women in Technology and the Perficient Giving ERG, Daravy is actively involved in the community. Why did you decide to apply for Bright Paths? Was there a reason you wanted to join the industry?

Automation 23

Automation Jobbing Healthcare Government 23

Forrester Digital Transformation

SEPTEMBER 14, 2022

Digital business leaders can use these tips to evolve their evaluation, selection, and evolution practices for both platforms and partners. Plus, learn about a robust new body of research that will help you supercharge the effectiveness of your digital ecosystem.

Research 26

Research 26

Advertiser: ZoomInfo

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.

Accounting