The Global Small Business Blog

MARCH 22, 2023

©iStock/Wirestock Last year, footwear brand Skechers's margins were clipped by high supply chain costs, despite its attempt to raise prices. This year Skechers expects supply chain costs to normalize as shipping prices come down, developments that will ease margin pressure and propel the brand to its goal of $10 billion in annual sales by 2026, the company’s CFO John Vandemore said at the UBS Consumer and Retail Conference on Wednesday.

Retail 158

Retail Sales 158

Forrester Digital Transformation

MARCH 22, 2023

Firms need help dealing with challenges related to the migration, modernization, and management of workloads across hybrid cloud environments; lacking the relevant skills and expertise in house, they turn to professional services to help them realize cloud benefits faster.

Service 130

Service Management 130

Perficient Digital Transformation

MARCH 22, 2023

For the scenario of independent deployment of your NextJs static site, say in an automated deployment, one missing piece is a way to push the SSG site into Vercel. Here I provided a simple deployment script using the Vercel CLI of the static site in the XM Cloud project. Code: # Set up variables with your Vercel project and Sitecore XM Cloud environment details $VercelProjectName = "POC Project" $VercelToken = "xxxxxxxxxxxxxxx" # Set up the path to the Next.js project subfolder $nextjsSubfolderP

Accounting 111

Accounting Automation Sourcing Software 111

Forrester Digital Transformation

MARCH 22, 2023

Optimizing the customer experience — a top priority for B2B organizations — requires dramatic improvements to the content engine. To build for the future, organizations will make bold bets, experimenting with AI to deliver contextual, personalized experiences.

Engineering 130

Engineering Marketing 130

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Perficient Digital Transformation

MARCH 22, 2023

There’s been a lot of reporting on the healthcare moves that retail giants like CVS , Walmart , Best Buy, and Walgreens have made of late. For the average healthcare consumer, this is welcome news — the locations are nearby, it is easy to make an appointment (and can be faster too), and the pharmacy is right there. No need for a second stop to pick up a prescription, bandages, mobility aids, or even a gallon of milk.

Retail 110

Retail Healthcare Right-Sizing Sales 110

Forrester Digital Transformation

MARCH 22, 2023

Poor risk management practices, a questionable corporate culture, and a long series of scandals created an explosive mix that led to Credit Suisse’s collapse and consequent acquisition by rival UBS. While each theme deserves its own analysis, the sum of these events provides a crisp example of how the bank undermined the very definition of trust that ultimately caused its collapse.

Banking 130

Banking Risk Management Risk Management Management 130

Forrester Digital Transformation

MARCH 22, 2023

The Europe-5 markets comprise the top five economies in Europe — in order of size, those are Germany, the UK, France, Italy, and Spain. In 2022, total retail sales for the Europe-5 countries continued to grow strongly, but this growth actually shifted from online channels and touchpoints to offline channels and touchpoints.

Retail 130

Retail Sales Marketing 130

McKinsey and Company

MARCH 22, 2023

The ability to improve cost savings, sustainability, and consumer benefits has proven skinny design packaging to be a powerful tool to maximize product volume and performance.

Design 89

Design Retail 89

Forrester Digital Transformation

MARCH 22, 2023

Meet the finalists for Forrester’s inaugural North American Customer-Obsessed Enterprise Award and Customer-Obsessed Leadership Award.

130

130

Go4Customer

MARCH 22, 2023

Got a question that needs to be answered concerning the ins and outs of the call center industry? We got you covered, with our extensive call center services.

Call Center 85

Call Center BPO Service Outsourcing 85

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

IBM Services

MARCH 22, 2023

In Greek mythology, oracles took once unattainable information from the gods and shared it with the world. Today, blockchain oracles pass information from one source to another. By design, a blockchain does not communicate with outside data sources; they only store historical on-chain user data. A blockchain oracle is the middleware that allows a blockchain to communicate with off-chain data.

Insurance 70

Insurance Finance Sourcing Efficiency 70

Perficient Digital Transformation

MARCH 22, 2023

The Era of Generative AI is Upon Us “The Age of AI has Begun” – states Bill Gates regarding the recent surge of AI tools and AI capability. If you have not read this article , it’s an extremely informative read and really we can’t disagree. We’ve already been seeing real innovation in generative AI, especially in specific formats like copy, conversation, and image generation.

Marketing 64

Marketing Analytics Automation 64

IBM Services

MARCH 22, 2023

Accelerate your analytics transformation journey with IBM data management solutions The opportunity to work with many clients on their analytics journey inspires us to achieve even greater heights with our solutions. The findings of the recent Forrester Wave: Data Management for Analytics, Q1 2023 is a clear indication that IBM continues to be a leader in analytics, providing our customers with innovative and fully integrated solutions.

Analytics 72

Analytics Management Government Reduced Costs 72

Perficient Digital Transformation

MARCH 22, 2023

Thought leaders build credibility and trust by creating content that showcases deep knowledge and unique perspectives. However, the writing process can be time-consuming and labor-intensive (and not all thought leaders are strong writers). That’s where AI writing assistants come in. With cutting-edge large language models like OpenAI’s GPT-4, content creators can now streamline the process of producing thought-provoking articles and whitepapers.

Engineering 64

Engineering Automation Marketing Research 64

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

McKinsey and Company

MARCH 22, 2023

“Let’s stop putting our heads in the sand like ostriches, pretending that problems don’t exist,” says an economist noted for his early warning about the global financial crisis. “If you don’t address them individually and collectively, eventually they will overwhelm us.

69

69

Transparent BPO Outsourcing

MARCH 22, 2023

Attrition, or employee turnover, is a major concern for call centers and contact centers, as it can (and DOES) significantly impact both their financial performance and their ability to provide high-quality customer service. When attrition boils over While the various triggers for attrition can vary greatly from case by case, industry to industry there is […] The post The Hidden Costs of High Attrition appeared first on Transparent BPO.

Call Center 59

Call Center BPO Customer Service Service 59

McKinsey and Company

MARCH 22, 2023

Now is the time for grocers to develop strategic sustainability plans focused on value creation and think more broadly about the role they can play in encouraging change across the full value chain.

Retail 66

Retail 66

Anexa

MARCH 22, 2023

Today’s brands focus on many customer-centric terms – one of the most recent (and misunderstood) is “customer success”. Although it’s understandable to assume that this factor is the same as “customer satisfaction”, the two concepts are, in fact, not interchangeable. So what are we actually looking at when considering customer success versus customer satisfaction?

E-Commerce 52

E-Commerce Customer Service BPO Outsourcing 52

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Bydrec

MARCH 22, 2023

In today's mobile-first world, businesses are increasingly turning to native mobile app development to reach their target audience and engage with customers. Native apps are built specifically for a particular platform, such as iOS or Android, and can provide a more seamless and responsive user experience than web or hybrid apps. In this blog post, we will explore the key features, benefits, and challenges of native mobile app development.

52

52

Hyland

MARCH 22, 2023

Hyland invites our global community to CommunityLIVE 2023 in Las Vegas to collaborate, innovate and focus on driving success, together. CommunityLIVE 2023 October 1–5, Las Vegas > Register now! Customers and partners: Join us to take your solutions to the next level, hear customer success stories and advance your skills — all while having a lot of fun along the way.

Collaborations 52

Collaborations 52

Immedus

MARCH 22, 2023

More and more businesses are waking up to the significance of global payroll to their bottom line. The explosion in remote work since the pandemic began has been a major factor, showing businesses how crucial it is to get payroll processes right. Businesses need to cater to the next generation of working norms, as well as deal with more complicated payroll data.

Payroll 52

Payroll Robotics Process Automation Out-Tasking Data Entry 52

Intelligent Sourcing

MARCH 22, 2023

Impact sourcing is the new business lingo. Companies are touting their approach to impact sourcing and showcasing their civic-mindedness. In many cases, they genuinely believe in the concept and have solid strategies and implementation plans for achieving real benefits that impact society. The goal, however, should be to achieve long-lasting change for individuals and communities. […] The post Impact Cultivating: A Cornerstone for Impact Sourcing appeared first on Intelligent Sourcing.

Impact Sourcing 52

Impact Sourcing Sourcing 52

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Accounting

Velocity Global

MARCH 22, 2023

Valued at $2B, the global talent solution provider reports significant momentum as the demand for remote-first workplace solutions accelerates DENVER, March 22, 2023 — Velocity Global , the leading provider of global talent solutions, today announced new financial metrics and corporate momentum to include: Crossed the $200M ARR threshold. More than 40% organic growth YoY.

Co-Sourcing 52

Co-Sourcing Payroll Engineering Retail 52

Premier BPO

MARCH 22, 2023

Digital Interfaces Crafting user-friendly prompts is a crucial component of designing digital interfaces that are effective. These prompts help improve customer engagement, accessibility, trust, and satisfaction. As technology advances and users’ standards increase, prompt engineering will only grow in importance for businesses striving to thrive in the digital era. 6 Steps to Develop Your Skills in Prompt Engineering So, how can you become an expert in prompt engineering?

Engineering 52

Engineering Design E-Commerce Collaborations 52

McKinsey and Company

MARCH 22, 2023

Korea’s emerging Gen Z consumers want food that’s convenient, varied, and ethically and environmentally friendly. Retailers should take note.

Retail 53

Retail 53

Hyland

MARCH 22, 2023

... The post Registration is open for CommunityLIVE 2023! appeared first on The Hyland Blog.

52

52

Advertiser: G-P

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

Global Hiring

McKinsey and Company

MARCH 22, 2023

As consumer spending shifts online, many traditional retailers have been caught flat-footed. Retail media networks hold huge promise— but retailers need to seize the opportunity.

Retail 44

Retail Sales Analytics Marketing 44

Go4Customer

MARCH 22, 2023

Artificial Intelligence (AI) is revolutionizing the sales process, helping companies to better understand their customers, streamline their sales processes, and increase their sales revenues. AI technology can be used in various ways to support the sales process, including: Lead Generation AI algorithms can process vast amounts of data to identify potential customers, prioritize leads, and even predict the likelihood of a sale.

Sales 40

Sales 40

McKinsey and Company

MARCH 22, 2023

Grocers must reimagine physical stores to keep pace with consumer preferences. Technology will supply a critical boost in this shift.

Retail 46

Retail 46

Wirtek

MARCH 22, 2023

Wirtek published the annual report for 2022.

52

52

Advertiser: ZoomInfo

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.

Accounting