Mon.Nov 22, 2021

article thumbnail

The President’s New Management Agenda Has A Clear Approach To Strengthen Customer Experience (CX)

Forrester Digital Transformation

The new PMA has three priorities: employee experience, customer experience, and managing the business of government. In this blog post I evaluate the CX priority and offer advice to implement it.

article thumbnail

Today in Global Small Business: Holiday eCommerce Strategies

The Global Small Business Blog

©iStock/insta_photos What's affecting me, my clients, my colleagues and other global small business owners: Utah small businesses suffer as global supply chain breaks down. Interesting twist: Why shop local ? ‘The work of local artists is not sitting on cargo ships.’ Prep for the holidays with a few good ecommerce strategies. Quote of the week: "Remember, every ‘mistake’ your customer makes, it’s not because they’re stupid.

Retail 184
professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Leadership And Innovation — Learning From The Triumph And Tragedies Of The New Space Race

Forrester Digital Transformation

“Space flight needs leaders who go beyond where they can’t see, into the unknown, pushing the envelope for what might be possible. They are not satisfied staying within the box or looking within their own horizon.” — Mark “Forger” Stucky (former Virgin Galactic lead test pilot) Look Beyond The Horizon To Be Future Fit There […].

article thumbnail

Net-zero power: Long-duration energy storage for a renewable grid

McKinsey and Company

As the world transitions to decarbonized energy systems, emerging long-duration energy storage technologies will be critical for supporting the widescale deployment of renewable energy sources.

Sourcing 139
article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

Don’t Make Your Black Friday’s CX Notoriously Bad Like Rebecca Black’s “Friday”

Raya Contact Center

Black Friday comes around every year and customers are bombarded with deals, offers and massive discounts. However, it does come at a massive price. Customers’ time, money and sanity as well as major changes in retailers’ processes. So, before Black Friday rains upon us make sure your CX experience is optimized for bigger volumes, delivery delays, store queues and so much more.

Retail 98
article thumbnail

bp: An agility pioneer in the energy industry

McKinsey and Company

bp took the bold step to organize for agility at scale in the Production & Operations organization with impressive results. Six leaders share their learnings and reflections on the transformation.

108
108

More Trending

article thumbnail

Underwriting talent: Strategies for property and casualty insurers

McKinsey and Company

Fast-moving market conditions are putting new and more intense demands on underwriting. Updated talent strategies can help carriers meet this challenge.

article thumbnail

Foreign Visitors this Holiday Season? Let Akorbi Help

Akorbi

The holidays are fast approaching, and for many global businesses and organizations, that can mean visits from foreign investors or customers. This is a busy travel time, so If you anticipate events that could require translation services, it is great to plan ahead. Akorbi can explain why the holidays are important opportunities to hire an interpreter and how we can help.

Sales 81
article thumbnail

Bold ventures - China has the wealth to make investments to strengthen the social contract, address climate change and stimulate greater economic vitality

McKinsey and Company

The world's wealth has increased vastly over the past two decades?and nowhere as much as in China. Its share of global net worth was the highest among 10 countries included in MGI’s The Rise and Rise of the Global Balance Sheet report that explores the vitality of the global economy via its balance sheet, write Jonathan Woetzel and Jan Mischke in China Daily.

69
article thumbnail

5 Things to Screen for When Hiring an IT Help Desk Support Company

Global Help Desk Services

If you are hunting for a help desk IT support company to help your organization, you have discovered by now that you have choices. Too many choices, right? You have dozens of vendors to choose from, for one thing. Some are headquartered in the U.S.—some aren’t. Some offer 24x7x365 coverage—others don’t. Some have transparent pricing—others, not so much.

article thumbnail

Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

article thumbnail

Technical Support Outsourcing: How It Can Help Your Business in 2021

StaffVirtual

What is Technical Support Outsourcing? Technical support refers to the customer support department that specifically provides technical information and fixes to an organization’s customers, usually on tech-related products or services.

article thumbnail

Thinking of Outsourcing HR & Accounting? Here Are 4 Reasons You Should

Ivemsa

There are a number of advantages to manufacturing in Mexico. These include cost-effective labor, access to a highly skilled and trained industrial workforce, and multiple free trade agreements, including the USMCA. Though with these advantages comes the complexities of setting up a new operation in a foreign country. There are several things that must be in place before a manufacturer can start production.

article thumbnail

Designing a Path for Career and Leadership Development

Transparent BPO Outsourcing

An engaged learning culture builds bench strength, expertise, and loyalty to the Transparent BPO brand By Pat Ricken, Director, Leadership Development, Transparent BPO Many organizations in our industry- in fact, most – are reactive, offering learning solutions only when issues become problems or talent needs become urgent. The dynamic nature of call centers often requires […].

Design 52
article thumbnail

Thanksgiving Greetings

.orgSource

A friend of mine ordered her turkey from a farm. She wanted to be sure she would have the perfect centerpiece for Thanksgiving. Her request was for a 20 pounder. Unfortunately, all the daintier birds were spoken for. So, she’s getting a 30-pound behemoth. Will it fit in the roaster and the oven? Who knows? […]. The post Thanksgiving Greetings appeared first on.orgSource.

52
article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

5 Things to Screen for When Hiring an IT Help Desk Support Company

Global Help Desk Services

If you are hunting for a help desk IT support company to help your organization, you have discovered by now that you have choices. Too many choices, right? You have dozens of vendors to choose from, for one thing. Some are headquartered in the U.S.—some aren’t. Some offer 24x7x365 coverage—others don’t. Some have transparent pricing—others, not so much.

article thumbnail

How to Create a Price Comparison Site: A Comprehensive Guide

SPD Load

Are you a product manager, a startup founder, or a serial entrepreneur with a flair for developing a price comparison website? If.

article thumbnail

Benefits and Challenges of Expanding to Hong Kong

Globalization Partners

When your company is seeking international growth opportunities, Hong Kong may quickly rise to the top of your list. It scores high in several rankings of the best economies for business, offering the advantages that come from free trade, enviable market access, and a talented workforce. Before expanding, your company will need detailed information about the risks and benefits of doing business in Hong Kong.

Banking 52
article thumbnail

The Journey to Global Payroll Supplier of the Year

Immedus

Immedis ?was recognized as Global Payroll Supplier of the Year earlier this month at the? 2021 Global Payroll Association Awards. ??The timing of this award in line with our 5th birthday is a stark reminder of how exceptional our evolution has been. Long before Immedis was established, our global mobility clients kept asking us to support their global Payroll.

Payroll 52
article thumbnail

Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

article thumbnail

United Arab Emirates Payroll Outsourcing Alert

Mercans

United Arab Emirates – New Labor Law will come into effect in 2022. Mercans, a leading UAE payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider , has published UAE’s payroll outsourcing alert. Subscribe to Mercans’ UAE payroll outsourcing alerts to ensure that you are always up-to-date with the lasted regulatory changes in Jordan labor and payroll compliance requirements.

Payroll 52