Forrester Digital Transformation
AUGUST 4, 2022
The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog. Read the full data overview report to learn more about the other capabilities that it covers.
The Global Small Business Blog
AUGUST 4, 2022
©iStock/RomanBabakin In the case of New Jersey, USA, the New Jersey Business Action Center (NJBAC) is offering export assistance to small and mid-sized businesses in New Jersey through its NJ STEP program. Through the New Jersey State Trade Expansion Program (NJ STEP), which is funded in part through a grant from the U.S. Small Business Administration (SBA), the NJBAC offers an opportunity to help Small Business Enterprises (SBEs) receive financial awards to offset export promotion costs partial
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Groove Technology
AUGUST 4, 2022
When attempting to use all the functions that modern smartphones are equipped with, such as near-field communication, GPS, Bluetooth, and cameras, complications arise. These characteristics create new potential for mobile app developers but also greatly complicate app development. In order to compete with web applications in this competitive industry, the top mobile app developers must squeeze all the features into the less capable hardware of mobile devices.
Forrester Digital Transformation
AUGUST 4, 2022
Amid the backdrop of the US culture war that dominates the news cycle is an increasingly divided America, where seemingly all issues have become partisan ones. Over the past two years, Forrester has been tracking consumer attitudes by political affiliation. Our data corroborates a broadening polarization, where it’s more the exception rather than the norm […].
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Globalization Partners
AUGUST 4, 2022
The way we work has been rapidly evolving — from spending 9 to 5 at the office-based desk before, to now working remotely from the comfort of our own homes. Nowadays, in the United States, more than 4.7 million people work remotely for at least half of their schedule, and by 2025 the number of remote employees in the U.S. is expected to reach 36 million.
Forrester Digital Transformation
AUGUST 4, 2022
Written by Seles Sebastin, Riccardo Pasto and Zhi-Ying Barry We live in a turbulent world. While the Australian economy is set to continue its (albeit bumpy) recovery with a record-low unemployment rate, a resurgence of COVID-19 cases and severe flooding have led to work stoppages and left many communities economically vulnerable. Australian consumers also face […].
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Forrester Digital Transformation
AUGUST 4, 2022
Spies. Secret agents. They represent a world of intrigue. When major change is disrupting some portion of humanity, a government force quietly sends in their top agent to resolve the issue, mitigate the risk, and get things back on track. But even in movies and books, the best agents accomplish nothing without a great supporting […].
AS White Global
AUGUST 4, 2022
No matter how big or how small your company is, accounting services are essential in supporting the day-to-day operations of your business. With advancements in technology – from automated accounting software to cloud-based platforms – tedious and time-consuming accounting tasks can now be done more efficiently with more accurate results. However, finding the most qualified talent for accounting roles remains a pressing concern.
Provana
AUGUST 4, 2022
“Call quality” is increasingly becoming an essential criterion to measure the repeatable, sustainable, and compliant performance of any collection business. This explains why most collection agencies use speech analytics platforms to test, flag, and evaluate their calls. Interestingly, most of these agencies usually use these platforms without tapping their full potential, failing to strengthen their traditional Quality Assurance (QA) programs, continuing to struggle with increasing call volume.
Influx
AUGUST 4, 2022
Customer-obsessed, insights-driven organizations are pathing the way for global growth. According to TechJury, data analytics makes decision-making 5x faster for businesses. As an organization, how can you ensure that your customer experience is maintaining effective support as you continue to scale? . Today, the majority of businesses claim to have some kind of program in place for measuring and tracking the success of customer experience.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
McKinsey and Company
AUGUST 4, 2022
By building certain functional and leadership skills, pharma companies can not only improve the odds of a successful launch but also strengthen their organizations for the future.
Perficient Digital Transformation
AUGUST 4, 2022
Finance leaders from Cardtronics and Allegis Group with more than three years of combined experience using Oracle Financial Consolidation and Close joined Perficient and Oracle for a panel discussion regarding their cloud journey. . Richard Ng, Director, Financial Systems, Cardtronics, and John Oliphant, Financial Developer Lead Allegis Group, shared the stories of their organizations’ migration from Hyperion Financial Management (HFM) to Oracle Financial Consolidation and Close.
TTEC
AUGUST 4, 2022
When’s the last time you bought a product or service from a brand and then never interacted with that brand again? It probably hasn’t happened often, if at all. Consumers, for various reasons, need to communicate with the brands they choose to do business with; it’s a natural part of the customer-brand relationship. And in this experience economy, these interactions are becoming as important – or more important – to customers than the products and services themselves.
Perficient Digital Transformation
AUGUST 4, 2022
In this episode, K im talks with Diego Pinzon, Director of Digital Media and Content at?MLS’s Atlanta United , about what it takes to double-down on engaging and already engaged fan-base and what the future of digital looks like in professional sports. . Meet our Guest. Diego Pinzon is the Director of Digital Media & Content for Atlanta United.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Intelligent Sourcing
AUGUST 4, 2022
Shared Services & Outsourcing Week Autumn is back September 20-23, 2022, at the Bellagio Hotel & Casino in Las Vegas. At SSOW Autumn, hear from leaders who are pushing the boundaries of what is possible for shared services by leveraging automation platforms, improving culture and branding and rethinking the operating model in digital terms. Experts […].
Zinnov
AUGUST 4, 2022
by Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Engagement Manager – Automation/AI, Zinnov; Sukrit Kumar, Project Lead, Zinnov. UiPath has acquired UK-based Natural Language Processing (NLP) start-up, Re:infer, bolstering its presence in the communications space. Founded in 2015 at the same UCL Lab that produced DeepMind, Re:infer has received close to USD 11 Mn in Seed and Venture Capital funding so far.
Metasource
AUGUST 4, 2022
The need for organizational crisis management is one of the many sobering lessons of the COVID-19 pandemic. During the first year of the pandemic, 200,000 more business closures occurred than normal, according to the Federal Reserve. Even in the midst of unprecedented hardships, many of these closures could’ve been avoided through strategic disaster planning.
Hyland
AUGUST 4, 2022
In this piece: What is customer success? How do people get into customer success management? Growing your customer success career. Success: Stories from Hyland’s Customer Success team. Hyland is looking for customer success managers (CSMs) to grow its team, and I had the opportunity to get insight from three of our team leaders: Mark Mortimer , VP and Head of Global Renewals.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
Everest Group
AUGUST 4, 2022
The Ukraine-Russia War has hindered the progress of nations and businesses toward achieving global sustainability goals. Along with its humanitarian and economic consequences, the crisis has altered investment in energy, defense, and autocratic states. Can the enthusiasm the world felt just seven years ago about reaching Sustainable Development Goals (SDGs) be recaptured, and what does the future hold for sustainability enablement service providers?
SPD Load
AUGUST 4, 2022
Design is an essential board discipline that is created in a lot of different areas. There are various types of designers, each.
Everest Group
AUGUST 4, 2022
The pandemic’s effects on the digital landscape are long-lasting. Businesses are evolving to rely on the intelligent process automation market (IPA) to promote growth and keep up with competitors. Read on to learn more about five growing IPA trends. In a world becoming increasingly reliant on technology, financial services organizations are digitizing and automating more processes to keep up with the competition.
RampRate
AUGUST 4, 2022
Join us on LinkedIn - Facebook - Twitter - Google Plus. We’re Tony Greenberg and Alex Veytsel, and we founded RampRate over 20 years ago on the premise of elevating the way business does business. For most of that time, we earned the trust of the world’s largest companies by using unique data to drive measurable improvement in strategy, sourcing, and client service.
Advertiser: ZoomInfo
Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.
Go4Customer
AUGUST 4, 2022
An inbound call center has been in the demand for a long time. But in the digital world, their requirement is increasing in almost every business. The main purpose of inbound call center services is to aid businesses to connect with their customers. Additionally, it can be used in numerous ways including customer service, marketing, sales, technical support, and many more.
Planergy Software
AUGUST 4, 2022
Clients and results. More Customers. We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with PLANERGY. Cristian Maradiaga. King Ocean. Book a Live Demo. Download a free copy of "Preparing Your AP Department For The Future", to learn: How to transition from paper and excel to eInvoicing.
Anexa
AUGUST 4, 2022
According to statistics, over 60% of customers will jump ship after only one bad experience. But make up for it with excellent customer service, and 74% are willing to forgive and forget. This stacks the decks strongly in favor of companies investing more in their customer service initiatives and platforms. In a post-pandemic world, there is no single strategy that carries more weight and delivers better outcomes than next-level customer service.
Perficient Digital Transformation
AUGUST 4, 2022
We’ll discuss AWS Elastic Load Balancing (ELB) in this blog. One of the most critical duties in just about any firm is Distributing Workloads among various Computing Resources. The service Amazon AWS Elastic Load Balancer was explicitly created for dispersing workloads. This blog’s AWS load balancer lesson will delve deep into AWS ELB. The following topics will be covered in this AWS ELB blog: What is Elastic Load Balancer (ELB) by Amazon AWS?
Advertiser: G-P
The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.
31 West
AUGUST 4, 2022
A brand new project blooms with a brand new process! But the real nightmare lies in the process of elucidating the process manually repetitively on a loop. So, are you tired of repeating instructions to your employees from the different internal departments about the same process over and over again? Trust us when we say you are not alone. Today, 96% of organizations have documented procedures.
Automation Anywhere
AUGUST 4, 2022
Robotic Process Automation has become a "must-have" for many organizations across industries. According to our recently published Automation Now & Next report based on a survey of 1,000 industry leaders, almost all (95%) of respondents now consider automation a key component of their transformation strategies. It’s used to streamline and accelerate business processes and free employees to focus on higher-value projects.
Expert insights. Personalized for you.
246 
Let's personalize your content