Forrester Digital Transformation

FEBRUARY 7, 2023

Forrester provides guidance on how to succeed with AI governance with the NIST’s AI RMF 1.0.

Risk Management 246

Risk Management Risk Management Government Management 246

31 West

FEBRUARY 7, 2023

Are you struggling to route, track and manage requests and issues? Are repetitive tasks bogging your service desk? Do you not have tools to analyze the data at hand? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Forrester Digital Transformation

FEBRUARY 7, 2023

If you’re like many retailers, you treat gift cards as a product – with product leads and inventory planning priorities. If this is true for your business, you’re in need of a gift card strategy refresh. Why now? Today’s advancements in payments tech and digitization mean that your gift cards can (and should!

Retail 130

Retail 130

The Global Small Business Blog

FEBRUARY 7, 2023

©2023 Women Entrepreneurs Grow Global. All rights reserved. "Be safe, be you, be a badass." – Ana Kraft Hello all women badasses (and entrepreneurs). We invite you to join Women Entrepreneurs Grow Global's next wegginar® Wednesday, February 8, 2023 at 11:00 AM Central Time to hear from badass founder and CEO of Xena Workwear, Ana Kraft. She'll talk about " Building a Global Brand Beyond 'Shrink It and Pink It'.

Manufacturing 179

Manufacturing Banking Engineering Design 179

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Forrester Digital Transformation

FEBRUARY 7, 2023

You might have seen the latest issue of TIME magazine — the title on the cover is “The Quantum Leap.” It has been four years since I published my report with my colleague Brian on the technology infrastructure deep dive of quantum computing (QC).

130

130

McKinsey and Company

FEBRUARY 7, 2023

Current macroeconomic conditions, consumer focus on sustainability, regulations, and changing business models could further drive farmers’ adoption of agtech products, if their concerns are addressed.

Regulations 122

Regulations 122

Perficient Digital Transformation

FEBRUARY 7, 2023

“Personalization” has been one of the hottest buzz words and approaches in the digital commerce space over the last five years. But personalization isn’t new- it’s been around as long as humans have been conducting commerce. Think about it. Even before the onset of eCommerce and digital buying channels, brands were personalizing ads and products to attract certain types of customers – which is, personalization at its roots.

Accounting 111

Accounting Engineering Customer Service Service 111

Customer Serv Outsource Smarter

FEBRUARY 7, 2023

What is impact sourcing, and why is it relevant? Impact Sourcing is a socially conscious business practice where companies are intentional about hiring individuals living in areas with persistently high unemployment and limited career opportunities. In many developing countries, job seekers significantly outnumber formal job opportunities. Therefore, socially oriented outsourcing strategies aim to make a positive economic impact on disadvantaged and marginalized sectors of the population, in add

Impact Sourcing 98

Impact Sourcing Sourcing Jobbing Outsourcing 98

comeMakeit

FEBRUARY 7, 2023

Just before AI Tools grabbed popular attention, the tech industry was abuzz with metaverse and its related technologies like AR (Augmented Reality), VR (Virtual Reality), etc. These technologies are quickly finding new applications in diverse domains. Many assumed metaverse technologies only refer to a digital universe where digital personas of people participate in various collaborative activities like attending virtual meetings, training sessions, etc.

Insurance 96

Insurance Healthcare Engineering Software 96

Simplr

FEBRUARY 7, 2023

Hold the phone: it’s time to increase efficiency and cost-effectiveness. Historically, phone is the most expensive customer service channel to staff and maintain. Still, in a world where companies are constantly dealing with customer inquiries and complaints, the phone has persevered given how efficient it is for resolving problems. Or is it? According to the eDigital Customer Service Benchmark Survey, just 44% of consumers are actually satisfied with traditional phone experience.

Customer Service 95

Customer Service Service Retail Call Center 95

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

McKinsey and Company

FEBRUARY 7, 2023

Separations can be a once-in-a-lifetime opportunity to create value for the remaining and separated companies. The secret? Get granular about support costs and personal about talent.

Finance 79

Finance 79

Perficient Digital Transformation

FEBRUARY 7, 2023

At Perficient, our people are at the heart of what we do. We love what we do and where we work, contributing to our collaborative, open, and friendly culture. Our culture is one of the main reasons Perficient continues to be recognized as a “Top Workplace” in key markets across the U.S. Perficient invests in its people and fosters growth for everyone at every level through a number of initiatives, these include our 2020 Make a December Difference campaign , Bright Paths Program , employee resour

Supply Chain Management 69

Supply Chain Management Collaborations Jobbing Marketing 69

McKinsey and Company

FEBRUARY 7, 2023

Raiffeisen Bank Ukraine’s CTO discusses migrating to the cloud under the most traumatic conditions possible—a full-scale invasion of its country.

Banking 85

Banking 85

Perficient Digital Transformation

FEBRUARY 7, 2023

Welcome to Part 2 of my blog about preparing for the PMP exam! In case you missed it, here is a link to Part 1 , focused on preparation. Part 2 is focused on the days leading up to the exam and the exam itself. Test Center or At Home? I chose to take the exam at a Pearson Vue testing center. This was an easy decision for me to make. I am located in metro Atlanta, so I have relatively easy access to several testing centers.

Out-Tasking 69

Out-Tasking Software Management 69

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

McKinsey and Company

FEBRUARY 7, 2023

The need to compete for skilled labor could delay fab construction in the United States, but some new strategies may help accelerate progress.

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Perficient Digital Transformation

FEBRUARY 7, 2023

Are you looking to enhance your business’s online presence? We all turn to search engines to find products and services; your website must rank as high as possible in search engine results pages (SERPs). According to a recent study by Forbes, “93% of online experiences begin with a search engine.” This makes it clear that if your website isn’t optimized for search engines, you’re likely missing out on a significant amount of potential traffic and revenue.

Engineering 64

Engineering Analytics Research Marketing 64

McKinsey and Company

FEBRUARY 7, 2023

Separations can be a once-in-a-lifetime opportunity to create value for the remaining and separated companies. The secret? Get granular about support costs and personal about talent.

Finance 57

Finance 57

Perficient Digital Transformation

FEBRUARY 7, 2023

Picture this : You’re sitting at your desk, anxiously refreshing your website’s rankings, eagerly awaiting the moment you see your target keywords sitting pretty at the top of the search engine results. But then, the moment of triumph turns into one of disappointment and frustration as you realize that the page Google has chosen to rank for those keywords is completely off-topic or irrelevant.

Engineering 64

Engineering Analytics Marketing 64

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Go4Customer

FEBRUARY 7, 2023

The customer service industry has evolved alongside technological advancements such as telephones, computers, the internet, and social media. These developments have led to the adoption of AI systems, virtual representatives, and human interactions conducted through various digital channels like social media, live chat, and phone calls. The current state of customer service empowers customers by allowing them to choose how, when, and.

Customer Support 60

Customer Support BPO Customer Service Service 60

Perficient Digital Transformation

FEBRUARY 7, 2023

Amazon Elastic Container Service (ECS): It is a highly scalable, high-performance container management service that supports Docker containers and allows to run applications easily on a managed cluster of Amazon EC2 instances. Cluster: Amazon ECS cluster is basically a logical grouping of tasks or services. All these tasks and services run on infrastructure that is registered to a cluster.

Service 64

Service Managed Services Management 64

comeMakeit

FEBRUARY 7, 2023

Just before AI Tools grabbed popular attention, the tech industry was abuzz with metaverse and its related technologies like AR (Augmented Reality), VR (Virtual Reality), etc. These technologies are quickly finding new applications in diverse domains. Many assumed metaverse technologies only refer to a digital universe where digital personas of people participate in various collaborative activities like attending virtual meetings, training sessions, etc.

Insurance 52

Insurance Healthcare Engineering Software 52

Perficient Digital Transformation

FEBRUARY 7, 2023

In “Behind the Golden Arches” by John Love, the author shares an anecdote of how in the early days of McDonald’s, the company was having cashflow problems despite its being a significant source of revenue for many farmers. In a meeting with a particularly large farmer who had made significant money from selling tomatoes, lettuce, and especially potatoes to McDonald’s, Ray Kroc asked for a cash infusion, and without hesitation, the farmer wrote him a $25 thousand-dollar check on the spot (a very

Cost Control 64

Cost Control Retail Customer Service Management 64

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Accounting

Velocity Global

FEBRUARY 7, 2023

Building a distributed workforce across the United States grants businesses many perks, including access to a broader talent pool. However, it also introduces challenges like administering competitive healthcare benefits to employees in various states. For U.S. and international businesses, offering health insurance to employees in different states is critical for talent retention.

Insurance 52

Insurance Healthcare Administrative Payroll 52

Perficient Digital Transformation

FEBRUARY 7, 2023

Strong open-source eCommerce platform Magento Commerce works well on a variety of devices. With the help of this platform, businesses can quickly create and maintain fully responsive device websites. The most recent version of Magento, 2.4.5, has 290 helpful fixes and improvements. The platform quality, payment options, GraphQL caching performance, accessibility, bug fixes, quicker page loads, performance upgrades, and security patches are all improved in this Magento release.

Analytics 64

Analytics Accounting Sourcing Efficiency 64

Everest Group

FEBRUARY 7, 2023

LIVE WEBINAR Sustainability in the New Year: Follow Through on Resolutions for People and the Planet February 7, 2023 | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST Sustainability has moved from the fringes to the center of strategic planning for CEOs worldwide. For this reason, we recently held a survey to learn how organizations are planning for sustainability in 2023 and uncover the top sustainability approaches and roadblocks.

Impact Sourcing 52

Impact Sourcing Sourcing Management 52

Metasource

FEBRUARY 7, 2023

In today’s digital age, everything revolves around data. From logging employee productivity to managing client information, the business world is dependent on capturing and analyzing data to gain insight into organizational functions. When companies fail to do so effectively, their operations suffer. According to a global survey conducted by Dimensional Research , 82% of organizations operate using outdated data, and 85% are forced to face “incorrect decisions and poor business outcomes” because

Service 52

Service Robotics Process Automation Business Process Outsourcing Labor Costs 52

Advertiser: G-P

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

Global Hiring

Mercans

FEBRUARY 7, 2023

Effective from 1 January 2023, the Norwegian Government has announced the following changes: Income ceilings and rates for the income tax tables have been updated for the 2023 tax year. The tables can be accessed on the Skatteetaten website: [link] Additional Social Tax of 5% for income in excess of 750 000 NOK per year has been introduced. The tax will only be applied once an employee has earned in excess of this amount.

Payroll 40

Payroll Regulations Government Service 40

Go4Customer

FEBRUARY 7, 2023

Our technology-driven world is progressing rapidly in all aspects of existence. The communication systems are more robust than ever. All of this has happened in just 2 decades. Call center services emerged in the same period only. B2C businesses rely upon extensive communication systems that allow these companies to tend to their customers closely. Making everything convenient for the customer is the priority for everyone.

Call Center 40

Call Center Service 40

Airswift

FEBRUARY 7, 2023

Source: Tomasz Makowski/Shutterstock

Sourcing 52

Sourcing 52

31 West

FEBRUARY 7, 2023

As businesses are adapting to the remote work culture, they are focusing on tools and automation technology that simplify hectic tasks. Evert IT help desk service provider needs a robust RMM (Remote Monitoring and Management) solution to maximize organizational efficiency. The tool automates a wide array of tasks, reducing your employees’ workload and offering seamless asset management.

Management 130

Management Automation Right-Sizing Out-Tasking 130

Advertiser: ZoomInfo

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.

Accounting