What Is ESM, and Why Is It Important?
Automation Anywhere
OCTOBER 26, 2020
Enterprise Service Management (ESM) is gaining substantial traction across industries, mainly because it applies to so many different business cases. It synthesizes the best of a number of key IT areas, including DevOps, information technology service management (ITSM), and low code/no code to empower knowledge workers with self-service. ESM extends ITSM—which focuses on getting people the IT services they need—beyond technology to address the full array of services business users require.
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