Wirtek
SEPTEMBER 5, 2021
Just as with any initiative, you want to try and measure whether transitioning to Agile helps your company move in the right direction. But measuring is not that simple, as it’s not just one metric you can look at and because, like many other companies, you might not have pre-Agile data to compare with.
Anexa
SEPTEMBER 5, 2021
Advancing technology has always spurred economic development, and now it’s accelerating even faster. In fact, “In the next decade, we will experience more progress than in the past 100 years”, says Peter Diamandis, Cofounder of Singularity University. Data science, advanced analytics, AI-enabled technology….these are just a few of the business buzzwords of a post-pandemic society, which is clearly on the move.
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The Hackett Group
SEPTEMBER 5, 2021
A bylined article by The Hackett Group’s Laura Gibbons and Chris Sawchuk. “The best-performing procurement organizations traditionally operate at a lower cost than typical procurement organizations while also providing greater strategic value and overall effectiveness….”. Share. Tweet. Share. The post Future of Sourcing, “How Digital World-Class Procurement Organizations Outperform Peers,” first appeared on The Hackett Group.
Anexa
SEPTEMBER 5, 2021
The world is slowly re-opening. Instead of take-out, restaurants are serving in-house customers again, theatre lights have switched on and after a year and a half of lockdown, and people are actually considering their travel options. Without a doubt, the demand is there – in fact, an American Express study determined that 78% of participants intend to travel in 2021 simply to shake off the pandemic-induced stress of 2020.
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Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Magellan Solutions
SEPTEMBER 5, 2021
We often heard about inbound and outbound services, but what is it all about anyway? Before getting a call center service provider, it is important to understand the very basics of it all such as, inbound and outbound services. However, with the plethora of articles already existing out there, it is difficult to wrap your mind around the idea of it.
Anexa
SEPTEMBER 5, 2021
It’s no longer a trend. Ecommerce has experienced a staggering five to ten years of growth acceleration over the past six months. As the pandemic imposed never-before-seen restrictions on companies across every sector, survival demanded action, resulting in creative, nimble and essential pivots in the ways that business is done. And as the world continues to emerge from the debilitating effects of COVID-19, one thing is abundantly clear: the siloed environments of sales, marketing, opps (other p
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Anexa
SEPTEMBER 5, 2021
As the guiding principle of consumerism, customer service – even great customer service – is no longer a one-size-fits-all practice. In fact, its future is already here, and across ALL industries and sectors, the organizations that get it right will set the pace for their competition. ‘White glove service’ used to be a practice reserved for “VIP” customers – those who were associated with high-value transactions.
Anexa
SEPTEMBER 5, 2021
Remember that tried and true little saying, “The customer is always right”? Coined by Harry Gordon Selfridge of the famed London department store, at the time it was seen as significant innovation in customer service, and in its basic principle, rings true today. While some of the criticisms of this old adage are relevant (no – customers cannot abuse employees or other customers, and no – sometimes you simply can’t please everyone) – at its core, as a figurative motto this saying gets it right,
Anexa
SEPTEMBER 5, 2021
It’s common knowledge that world-wide economies were shattered by COVID-19. Between lock-downs and shut-downs, most industries experienced a disruption in the ways they do business. Even companies that were deemed “essential services” had to navigate the newly implemented processes that were necessary to safely keep their doors open. As the world slowly re-opens there has been a tremendous amount of interest and focus on the “new normal”, and how the pandemic impacted consumer buying patterns.
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