Thu.Jun 19, 2025

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Agentic AI in CXM: Early Signals on What It Is and What It Is Not | Blog

Everest Group

Just like enterprises were trying to make sense of Generative AI (gen AI) 12 months ago, agentic artificial intelligence (AI) is now entering that same exploratory phase. There is a mix of excitement, experimentation, and some AI-washing too. We’re also now seeing transformation initiatives suddenly rebranded as “agentic”, with minimal real differentiation.

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From Specialists to Shape-Shifters: Talent Models in Global Services

SSON

About Partner with SSON Glossary Contact Us Sign In Unlock Expert Advice Subscribe Now --> Content Articles Columns Infographics Podcasts Reports Videos Webinars Whitepapers Topics Customer Experience Finance & Accounting Global Business Services HR & Future of Work Intelligent Automation Process Excellence Shared Services Workplace / Facilities Research & Analytics Metric Benchmarker City Cube Shared Services Atlas Research Insights Reports Intelligent Automation Universe Events Con

Service 52
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Volvo Cars picks HCLTech for end-to-end engineering services in major tech deal

HCL Technologies

Volvo Cars picks HCLTech for end-to-end engineering services in major tech deal Content Group News abhinay.khandelwal Thu, 06/19/2025 - 15:08 Remove from Listing Page No Short Description Volvo Cars has selected HCLTech as a strategic engineering partner to deliver end-to-end solutions across its global operations, expanding their long-standing digital services partnership.

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How to Choose the Best Insurance Processing BPO Services in the USA

Offshore India Data Entry

There are growing challenges in the insurance sector in the USA. More than just paperwork, companies have to manage tighter regulations and rising customer expectations. Also, the customers today expect faster responses, accurate claims management, and seamless service. Moreover, insurers must ensure compliance with federal and state laws. In order to fulfill these requirements, the majority of the companies in the USA are relying on Business Process Outsourcing (BPO).

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Why Equity-Driven Talent Strategies Are The Competitive Advantage You Need

Speaker: Anise Wiley-Little

In today’s rapidly shifting workplace landscape, this presentation explores how Human Resources professionals can lead the transformation toward inclusive, equity-centered practices that don’t just align with organizational values but drive innovation, retention, and long-term profitability. Framed through the concept of the economics of belonging, we’ll examine how inclusive design across hiring, development, and leadership pipelines creates measurable value for both for-profit and nonprofit or

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Mastering Kubernetes at scale: Key considerations for effective fleet management

HCL Technologies

Mastering Kubernetes at scale: Key considerations for effective fleet management bharath_mb Fri, 06/20/2025 - 06:14 Kubernetes adoption has witnessed exponential growth from 2020 to 2025, driven by the surge in cloud computing, the rise of microservices and continuous improvements in user experience. This powerful container orchestration platform has become the industry standard, with over 90% of enterprises now using or evaluating it, according to the CNCF (Source: CNCF Annual Survey ).

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Data Science vs Software Engineering: Which to Choose in 2025?

HGS Careers

Data Science vs Software Engineering: Which to Choose in 2025? Choosing the right career path is one of the most significant decisions in today’s dynamic, technology-driven world. Among the most in-demand tech fields, data science vs software engineering stands out as a key comparison for students, tech professionals, and career changers. Both are rapidly growing fields with lucrative prospects, though they cater to different interests, skills, and long-term goals.

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SaaS Customer Support 101: Examples & Best Practices

SPD Load

SaaS companies are transforming how businesses deploy, manage, and maximize software systems. With a single software issue potentially causing widespread problems, SaaS. The post SaaS Customer Support 101: Examples & Best Practices first appeared on SpdLoad.

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Just Energy partners with HCLTech for AI-led business transformation

HCL Technologies

Just Energy partners with HCLTech for AI-led business transformation sumanta.biswas Thu, 06/19/2025 - 07:27 NEW YORK and NOIDA, India, June 19, 2025 — HCLTech , a leading global technology company, announced that it has been selected by Just Energy, a leading US-based energy supply company, to enhance Just Energy's operations and customer experience.

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Why Systems of Execution Offer the Highest Potential Return from AI | Blog

Everest Group

What if the true value of AI lies not in incremental improvement, but in bold reinvention? Two and a half years since ChatGPT’s commercial debut, enterprises have charged ahead with AI implementations. We’ve seen rapid adoption, particularly in areas like customer service, marketing, and sales. These functions have embraced AI tools to automate responses, personalize content, and augment human activity.

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HCLTech partners with Spanish health insurer ASISA to drive digital transformation across Iberia

HCL Technologies

HCLTech partners with Spanish health insurer ASISA to drive digital transformation across Iberia Content Group News abhinay.khandelwal Thu, 06/19/2025 - 15:23 Remove from Listing Page No Short Description HCLTech will modernise ASISA's IT with AI-led solutions to boost efficiency, agility, and customer experience for its 2.2M clients, as per the agreement.

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AI in HR: 20+ Prompts to Use Now

AI is reshaping the business landscape, including HR. This guide is designed to help you understand and implement AI effectively for tangible benefits and a more strategic approach. Learn how to: Automate routine tasks Boost data insights Enhance employee experiences Drive HR’s strategic value Download the guide today!

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How She Went Global® Podcast with Robyn Zlotkin, CEO of Sword Performance

The Global Small Business Blog

©2025 Women Entrepreneurs Grow Global®. All rights reserved. Robyn Zlotkin (pictured), Hydration CEO of Sword Performance, discusses what her company offers, what makes it distinctive, who her ideal customers are, why Australia is a growth market for Sword Performance, and what has been a significant game-changer for her company’s products in the latest How She Went Global® podcast.

Marketing 175
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Virtualized Infrastructure Manager Documentation, 5.0.4

HCL Technologies

Virtualized Infrastructure Manager Documentation, 5.0.4 Content Group PDF bharath_mb Thu, 06/19/2025 - 12:09 Remove from Listing Page No virtualized-infrastructure-manager-documentation-5-0-4-0.pdf Promote on homepage Off Featured Off Trending Off Virtualized Infrastructure Manager Documentation, 5.0.4 Virtualized Infrastructure Manager (VIM) 5.0.4 enables automated private cloud deployment, lifecycle management, and monitoring using OpenStack on Cisco UCS and third-party hardware.

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Design Digital Experiences That Reflect Where And How Europeans Engage Today And In The Future

Forrester Digital Transformation

Skip to content Blogs & Podcasts Blogs Complimentary Webinars Podcasts Who We Serve Technology and Security Technology Architecture And Delivery Data, AI, And Analytics Customer Experience Digital Business B2C Marketing B2B Marketing Sales Product Management Government Featured Insights B2B Marketing Strategy Budget Planning Guides Client Success Stories Cross-Functional Alignment Customer Obsession Emerging Technology Generative AI Predictions Sustainability Technology Strategy Thrive Thro

Design 130
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Benchmark-driven cloud optimization: Intel’s role in a seamless Azure migration

HCL Technologies

Benchmark-driven cloud optimization: Intel’s role in a seamless Azure migration Content Group Case study abhinay.khandelwal Thu, 06/19/2025 - 09:54 Featured Off Learn more breadcrumb-full-wrap Fri, 06/20/2025 - 12:00 Off Benchmark-driven cloud optimization: Intel’s role in a seamless Azure migration Static Case Study Landing The Challenges The Objectives The Solution The Impact Menu A global security services provider was undergoing a strategic migration from on-prem infrastructure to Microsof

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How High-Growth Teams Are Building Better With Nearshore Talent

Speaker: Ron Fish, Global Talent Acquisition Executive

As companies rethink global recruiting strategies, nearshore staffing is emerging as a smarter, more strategic alternative to traditional offshoring models. Join this new webinar with industry leader Ron Fish to learn how nearshore models help organizations scale faster, operate more flexibly, and build globally aligned teams—without the common pitfalls and misalignment of offshoring strategies!

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Reflecting on Perficient’s 2025 Giving Efforts  

Perficient Digital Transformation

Can you believe it’s already June ? As we move further into 2025, it’s a perfect time to reflect on the journey we’ve taken thus far, including the wins, generosity, and impactful moments that have defined our incredible colleague community. Encouraging The Spirit of Giving At Perficient The kindness of our colleagues is unmatched, and Perficient’s Giving Employee Resource Group (ERG) sets a shining example of dedication and generosity for others around the world.

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Code for Life Hackathon [ Full Stack, DevOps, Data Engineering]

HCL Technologies

Code for Life Hackathon [ Full Stack, DevOps, Data Engineering] Content Group Job Description seema.chaudhar… Thu, 06/19/2025 - 12:36 Who can apply Experienced professionals (5–15 years) in: DevOps Full Stack Development Data Engineering Passionate about solving real-world problems Interested in domains like healthcare, pharma, consumer health, or agriculture Available to participate in a one-day virtual hackathon About the Hackathon: Code for Life is a purpose-driven hiring initiative by HCLTec

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Your Marketing Automation Platform Evaluation Guide

Perficient Digital Transformation

The Great Marketing Evolution Marketing today is no longer about sending the right message —it’s about delivering that message at the right moment. Customers expect brands to anticipate their needs, adapt quickly, and deliver personalized experiences without feeling intrusive. The companies that succeed? They’re not guessing. They’re using data and automation to stay ahead.

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AI-powered dynamic plan builder: A solution to reduce customer churn in telecom

HCL Technologies

AI-powered dynamic plan builder: A solution to reduce customer churn in telecom bharath_mb Thu, 06/19/2025 - 07:37 The telecom industry has long struggled with high customer churn rates, an ongoing challenge that impacts revenue growth, market share and customer satisfaction. With intense competition, frequent technological advancements and price wars dominating the landscape, retaining customers has become increasingly challenging.

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HR in 2026: Insights & Best Practices

Get Paycor’s guide, based on a survey of 3,000+ professionals, and learn why successful companies are: Almost 80% more likely to identify top talent through formal systems 40% more likely to protect managers’ time spent on coaching 83% more likely to plan to upskill their teams and more!

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An Introduction to PAPSS – Pan African Payment and Settlement System

Perficient Digital Transformation

In existence since just July of 2019, the Pan African Payment and Settlement System (PAPSS) has in many ways surpassed the payment and settlement process of the western banking world. PAPSS enables the efficient flow of money securely across African borders to minimize risk and thereby contributing to financial integration of the African continent. PAPSS core service is provided by the PAPSS Instant Payment system (“PIP”).

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Angular Signals State Management

Perficient Digital Transformation

Angular Signals State Management is a new, built-in approach that simplifies state handling in Angular. Unlike RxJS or NgRx, Signals offer an intuitive, reactive, and efficient way to manage state with automatic dependency tracking and reduced re-renders. What Are Signals in Angular? Signals in Angular represent a new reactivity model that allows you to track and update state efficiently.

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Angular Signals State Management

Perficient Digital Transformation

Angular Signals State Management is a new, built-in approach that simplifies state handling in Angular. Unlike RxJS or NgRx, Signals offer an intuitive, reactive, and efficient way to manage state with automatic dependency tracking and reduced re-renders. What Are Signals in Angular? Signals in Angular represent a new reactivity model that allows you to track and update state efficiently.