Agentic AI in CXM: Early Signals on What It Is and What It Is Not | Blog
Everest Group
JUNE 19, 2025
Just like enterprises were trying to make sense of Generative AI (gen AI) 12 months ago, agentic artificial intelligence (AI) is now entering that same exploratory phase. There is a mix of excitement, experimentation, and some AI-washing too. We’re also now seeing transformation initiatives suddenly rebranded as “agentic”, with minimal real differentiation.
Let's personalize your content