Thu.Mar 30, 2023

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Alibaba Restructures

The Global Small Business Blog

©iStock/Robert Way The Jack Ma-founded conglomerate, which includes Alibaba , said on Tuesday, March 28, 2023 it was planning to split into six units and explore fundraisings or listings for most of them, marking the biggest restructuring in its 24-year history. This might be a signal that Beijing’s regulatory crackdown on corporates is ending, propelling the conglomerate's shares higher and boosting investor confidence in prospects for Chinese tech firms.

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Concentrix Acquiring Webhelp: Setting The Stage For A Two-Horse Race In Contact Center Outsourcing

Forrester Digital Transformation

Yesterday, Concentrix announced that they’re entering into negotiations to acquire Webhelp for $4.8B with the transaction expected to close by end of year. This is, of course, quite the acquisition! Webhelp is a well-established player in the contact center outsourcing space (especially in EMEA) and will provide Concentrix with the global coverage they’ve long lacked.

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Cloud Takes Center Stage at 2023 Bank Automation Summit

Perficient Digital Transformation

Recently, I attended the 2023 Bank Automation Summit , where one of the significant topics of discussion was how banks navigate their transition to the cloud. The “cloud” refers to a global network of servers, each with a unique function, that works in tandem to enable users to access files stored within from any approved device. The computing and storage of cloud data occur in a data center, rather than on a locally sourced device.

Banking 115
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Brand Energy 2023: Here Are The Brands That Are Salient, Relevant, and Loved

Forrester Digital Transformation

BRAND ENERGY REBOOT In 2017, we introduced a seminal approach to understanding a brand’s performance: Forrester’s Brand Energy framework. Based on a survey of 4,436 US online adults, we combined iterative data-mining techniques and structured equation modeling to test millions (yes, millions!) of models that mapped perception of brand strength to business outcomes.

Marketing 130
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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What Is the Ideal Burn Rate for a Growing Company?

inDinero

For startups and growing companies, burn rate can make the difference between thriving for years or closing up shop. It’s a critical metric for any investor who may be thinking of supporting your business. It’s also frequently misunderstood and underestimated by those who should pay attention to it most. Here’s what you need to know about burn rates, including what they are and why they matter — and how to calculate yours and determine if it’s where it should be.

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CPQ: Empowering Buyers To Buy With Omnichannel Sales

Forrester Digital Transformation

Learn how your organization can leverage CPQ solutions to win, retain, and grow customers, This blog will highlight trends uncovered during research for The Configure, Price, Quote Solutions Landscape, Q1 2023.

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Outsourcing HR for International Expansion

Global Expansion

Businesses considering expanding into foreign markets are more likely to succeed if they can hire talent in their target countries. To be successful, one of the major factors employers must consider is the extent and complexity of global human resource (HR) management. For many companies, handling international HR in-house isn’t a viable option. It could be because of the increased workload, the regulatory requirements of international recruitment, time zone differences, logistical concerns, or

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Response and resilience in operational-risk events

McKinsey and Company

Direct losses from operational-risk failures are mounting, and in today’s volatile economic environment, consequent losses in share price are many times greater.

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[Outplacement Process]: 10 Important Items To Consider

Career Minds

As a buyer looking for the perfect outplacement provider, it's important that you understand where your money is going and what the outplacement process looks like overall to ensure you choose the right one.

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Winning in China: Top priorities for global apparel and fashion brands

McKinsey and Company

Despite a challenging landscape, China remains one of the most attractive markets in the world for multinational companies that can strike a balance between global and local.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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People of Perficient: Meet Romina Neves, Project Manager

Perficient Digital Transformation

One of the reasons Perficient is an employer of choice is because we support each colleague’s ability to chart their own career path. We recognize and celebrate the unique accomplishments of each individual both big and small because career development can mean different things for different people at different points in someone’s career journey.

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Business’s ‘It’s not my problem’ IT problem

McKinsey and Company

For IT to function better, the business side of the company has to get more involved.

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Go Where No Operations Department Has Gone Before – Instant Settlement

Perficient Digital Transformation

Captain/Trader Kirk is on the bridge making multiple trades in multiple asset classes with his Klingon counterparty. Spock is in the middle office, reviewing trades, and determining that they’re entirely logical, Captain. Meanwhile, with both normal and extended settlement, initial and variation margins flow in and out of the bank as if the cash was on the Transporter that search parties used to go down and return to planets in Star Trek.

Banking 64
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A Simple Guide for Customer Segmentation for a Better Call Center Service.

Go4Customer

A successful business expansion would require a segmented view of all the areas of the company so, we can dedicate our undivided attention to each of the areas of business. Therefore, we are going to impress on call center business segmentation today. Segmentation in call center business refers to dividing a larger market or customer base into smaller, more specific groups of consumers with similar characteristics or needs.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Capitalising on Europe’s Energy Transition Success 

Perficient Digital Transformation

Wind and Solar Power Versus Gas A World Economic Forum report at the beginning of this year announced that wind and solar generated more power than gas in 2022 for Europe. One of the key factors was Europe’s energy crisis sparked by Russia’s invasion of Ukraine. In a swift pivot to ramp up its energy transition efforts, Europe was able to continue functioning with severely limited access to fossil fuels.

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Innovating via constraints: An interview with CSL’s Bill Mezzanotte

McKinsey and Company

Despite a relatively small R&D budget, CSL has produced a steady stream of innovative products on diverse strategic platforms. The company’s R&D head, Bill Mezzanotte, explains how.

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Maximizing Product Development: Why Having an IP is Like Having Your Cake and Eating It Too

comeMakeit

Product thinking is not new. For all its advantages, even companies in the traditional services sector are adopting various product thinking strategies. That’s not all, they’re encasing their service offerings as products. Apart from its advantages like better management and accurate responses to customers’ needs, product thinking drives innovations in the software product development sector.

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What Is the Ideal Burn Rate for a Growing Company?

inDinero

For startups and growing companies, burn rate can make the difference between thriving for years or closing up shop. It’s a critical metric for any investor who may be thinking of supporting your business. It’s also frequently misunderstood and underestimated by those who should pay attention to it most. Here’s what you need to know about burn rates, including what they are and why they matter — and how to calculate yours and determine if it’s where it should be.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Creation of Exceptional Customer Experience is Both an Art and a Science

Anexa

Most brands today are aware of the need to deliver a compelling customer experience. Organizations continue to focus on the “how” of creating exceptional CX. What follows, however, can be a little unclear for some. The good news is that research and studies are providing comprehensive – and data-based – guides that address the intricacies of this process.

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Maximizing Product Development: Why Having an IP is Like Having Your Cake and Eating It Too

comeMakeit

Product thinking is not new. For all its advantages, even companies in the traditional services sector are adopting various product thinking strategies. That’s not all, they’re encasing their service offerings as products. Apart from its advantages like better management and accurate responses to customers’ needs, product thinking drives innovations in the software product development sector.

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Enabling an agile learning organization

Infosys Consulting

In the current dynamic market, agility is key. In Part 2 of our Enterprise Learning and Development series, experts Michael Hendrix and Kristen Carreno explain how establishing an agile learning organization is pivotal to achieve excellence in both learner experience and content ecosystem. In today’s workplace, learning and development (L&D) organizations must meet the demands of evolving regulatory and compliance requirements, widening employee skill gaps, and competing with employee learni

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8 CRM software best practices

Influx

Customer support is not just a department; it’s a philosophy of putting customers first and exceeding their expectations at every interaction. Are you looking for customer support assistance? Influx support teams scale with you. Get a quote ! Building and maintaining excellent customer relationships is at the heart of any good business model. Given the importance of effective customer service , it’s no surprise that many businesses invest in customer relationship management (CRM).

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Blurring the Line Between CX and Marketing with LG

VXI

Creating “Moments that Matter” on Social Media All too often, brands position social media customer service as the exclusive responsibility of the marketing team. Customers however have a mind of their own, challenging this notion by leveraging social media to not only shop around, but to share their experiences, report issues, and ask for help.

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Customer Satisfaction Sacrifice? Balancing CX Against Cost Reduction Pressures | LinkedIn Live

Everest Group

Linkedin Live Customer Satisfaction Sacrifice? Balancing CX Against Cost reduction Pressures Thursday, March 30, 2023 12:30 PM EST | 10:00 PM IST David Rickard , Partner, Everest Group will join Dan Reed, Chief Customer Officer, [24]7.ai, on a LinkedIn Live event to discuss maintaining customer experience quality while optimizing operational costs.

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IAOP announces 2023 Global Impact Sourcing Awards winners

Intelligent Sourcing

IAOP® is proud to announce the winners of the 2023 Global Impact Sourcing Awards (GISA), recognizing organizations that have made a significant impact in the field of Impact Sourcing. Impact Sourcing is the practice of intentionally hiring and providing career development opportunities to people who have limited prospects for formal employment, often in low-income areas. […] The post IAOP announces 2023 Global Impact Sourcing Awards winners appeared first on Intelligent Sourcing.

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Maximizing Product Development: Why Having an IP is Like Having Your Cake and Eating It Too

comeMakeit

Product thinking is not new. For all its advantages, even companies in the traditional services sector are adopting various product thinking strategies. That’s not all, they’re encasing their service offerings as products. Apart from its advantages like better management and accurate responses to customers’ needs, product thinking drives innovations in the software product development sector.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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Delegation of Authority: 3 Critical Components for 2023

Aspirant

When we think about delegation of authority, we often think about “pushing” tasks or work to our team members. But, metaphorically, it’s taking something currently on your plate, by choice or circumstance, and moving it to one of your team members’ plates. A few years back we wrote a blog article, Delegate Authority: 5 Ways to Encourage Managers , which focused on how managers can build the skills to balance workload across their teams.

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Procurement Cost Savings – Measure, report and increase cost savings

Obobo

If you’re responsible for a procurement team , reducing costs is probably one of the main goals you care about. In fact, cutting costs is the primary KPI for most purchasing organizations. But what’s the best way to measure and report those cost savings ? In this guide, we’ll cover how to measure and report cost savings from procurement activities and explain how to identify opportunities for increasing cost savings.

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The Art of Establishing Trust

SIG Speaks

SIG University Certified Sourcing Professional (CSP) program graduate Krollus Asaad shares how important it is to find trust in your procurement team and your business. Everyone knows communication is essential, but what is more important than communicating? What is the one thing that, once is gone, can rarely be restored ever again? That, my friends, is trust.

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Delegating Authority: 3 Critical Components You Need to Know in 2023

Aspirant

When we think about delegation of authority, we often think about “pushing” tasks or work to our team members. But, metaphorically, it’s taking something currently on your plate, by choice or circumstance, and moving it to one of your team members’ plates. A few years back we wrote a blog article, Delegate Authority: 5 Ways to Encourage Managers , which focused on how managers can build the skills to balance workload across their teams.

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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.