Thu.Jun 10, 2021

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Is it time to rename the hidden job market?

Talent Management Strategy

I’ve seen some hot discussions between recruiters around terminology and data used in the career coaching sector. The one that makes temperatures rise is the phrase “the hidden job market.” As someone who sits on both sides of the table, I have sat back in reflection mode monitoring what has been going on. I’ve also… The post Is it time to rename the hidden job market?

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Case Study: Membership Management System and OCR Application

V-Soft Consulting

Web-based membership management systems enable users to store and manage information and collaborate in real-time online. V-Soft Digital worked with a Lakeside recreation centre and developed a web-based membership management system that enables the company to plan new events with an interactive calendar, send email notifications, register new members, track attendance and facility amenity usage.

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Open Access BPO Joins the Contact Center Association of the Philippines

OpenAccess BPO

MAKATI CITY, Philippines, June 08, 2021 — Multilingual call center, Open Access BPO, announced its official membership in the Contact Center Association of the Philippines (CCAP). CCAP is a non-profit organization composed of leading call centers in the Philippines. It advocates on behalf of the local outsourcing industry and supports the Philippines’ global dominance in […].

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Mergers and Acquisitions: Due Diligence Surrounding Layoffs and RIFs

Career Minds

The early economic impact of the COVID-19 pandemic forced many organizations to pause their merger and acquisition efforts throughout 2020. However, according to trends, many of those deals are now coming to fruition, creating a renewed focus on M&A practices for HR leaders.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How Non-voice Outsourced Customer Support Services are Rebranding BPOs?

Magellan Solutions

Non-voice Outsourced Customer Support Services is reshaping the industry as we know it. That is not an understatement because it truly is making waves in the industry. In fact if you look at the statistics alone, you will see that there are desirable numbers under non-voice services. Hence, we believe that non-voice outsourced customer support services are the future of call centers, BPOs and SMEs.

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Flat Customer Care Budget? Outsourcing May Be the Answer

Blue Ocean

As we slowly emerge into recovery, the post-pandemic world looks very different and we’re seeing it with new eyes. Our social lives have shifted, our work environments have changed, and how we spend our money is also quite different. Today we look at how this last consideration applies to the way companies are investing in customer care. We took a deep look at recent data published by Ryan Strategic Advisory , surveying more than 600 contact center decision-makers.

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What A Hotel Answering Service Covers

Magellan Solutions

What is covered by a vacation rental answering service. Hotels, inns, and B&Bs present unique, fun, and relaxing opportunities for guests all over the world. But the industry is anything but relaxing. These are especially the people behind the successful hospitality businesses. Excellent customer service means never allowing the concierge desk to sit empty.

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