Wed.May 17, 2023

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Create and Customize Quality Trips From A to Z From All Over the World

The Global Small Business Blog

©iStock/VV Shots Start creating and customizing quality trips from A to Z all over the world in the blink of an eye with the next generation connected-trip operator Worldia , a B2B2C connected-trip company. The Paris-based startup plans to continue its mission of “transforming the travel industry” for travel professionals and consumers, said Grégoire Pasquet, the company’s co-founder and CEO.

Marketing 178
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How to know if your company needs a call center 

Redial

Because of all the competition within markets, companies are constantly striving to meet customer expectations and deliver exceptional service. One crucial aspect of achieving customer satisfaction is effective communication. If you find yourself grappling with increasing customer queries, growing costs, or the need for streamlined processes, it may be an opportune moment to consider implementing a call center.

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Call Center Outsourcing

Worldwide Call Centers

Seven Tips for Hiring a Call Center Supplier Making an external call center selection can be a great move for your business…or a painful mistake if done incorrectly. Therefore, here are some tips to make sure that call center outsourcing is successful for your company: 1.) Get Out In Front – Don’t wait until you need help. Your call center supplier can often setup very quickly, but give yourself a little breathing room.

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Building a recession-proof enterprise using Intelligent Automation

Zinnov

Can enterprises be made recession-proof by leveraging technologies such as Intelligent Automation? The recent Zinnov survey of 250 CXOs of global enterprises reveals that Intelligent Automation (IA) is the top technology priority within enterprise digital transformation charters. IA has the capacity to reshape the way organizations conduct business, helping streamline business processes, and improve customer engagement among other business benefits.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Customer Support

Worldwide Call Centers

Empowering Your Customer Support Agents When it comes to customer support, employee empowerment is defined as allowing phone agents to make fast decisions — on the spot — in favor of the customer. It is critically important for organizations to give customer support agents the power to make decisions without supervisor approval. Business and government agencies will never be leaders in customer support without the adoption of true empowerment strategies.

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The Role of Behavior-Driven Testing in Continuous Integration and Delivery

Amzur

Outdated and inadequate testing methods hinder businesses from meeting deadlines and running over budgets due to bug-fixing costs at later stages. As software systems become more complex, traditional application testing methods may struggle with scalability and identify and address defects and issues before they impact customers. Traditionally, testing methodologies kick in after software has been coded.

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How dedicated offshore teams overcome the top SDLC challenges

The Scalers

A successful product depends upon an effective software development life cycle. Unfortunately, many software development companies fail to implement it due to a few common challenges. Luckily, a dedicated offshore team can easily overcome these challenges. This article will explore the main SDLC challenges and how offshore teams effectively tackle them throughout the full software development life cycle.

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The state of grocery retail in Latin America

McKinsey and Company

Persistent inflation and shifting consumer preferences will test grocery retailers across the region. Four imperatives—supported by investments in advanced analytics—could be critical to keeping pace.

Retail 84
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How process mining improves IT service management to save your business time and money

IBM Services

Business leaders know that their organization’s success relies on its ability to keep essential processes running smoothly and efficiently. Communication technology like email and Slack have become so essential that business grinds to a halt if there are gaps in service. Furthermore, businesses are increasingly reliant on applications like Jira and ServiceNow to manage workflows and IT service management.

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Target True Zero: Infrastructure for novel propulsion flight

McKinsey and Company

New types of infrastructure will be essential for supporting battery- and hydrogen-powered aircraft that will begin operating this decade.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Serve, Set, and Smash with Spike ball!

Perficient Digital Transformation

With all buzz, my first step into Perficient was on 27th March 2023. Where am I? Is this an office? How come people are so comfortable? Can a workplace still feel at home? I could see that satisfaction on everybody’s face. People here have forgotten the term colleagues and have moved into a family. As a newcomer, I had all the fear of being accepted into their clan, but Perficient embraced me happily.

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What is Generative Artificial Intelligence? Down to the Basics

NoonDalton

The adoption of AI has witnessed remarkable advancements in recent years, and it is projected that the market revenue for generative artificial intelligence (AI) will reach a staggering 110 billion USD by 2030. This positive trajectory is driven by the widespread implementation of AI-driven transformations across various industries, the growing importance of deep learning and machine learning, and the ever-increasing demand for streamlined, efficient, and optimized workflow processes.

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Mock Server in Postman

Perficient Digital Transformation

Introduction to Mock Server The mock server is a fake server that resembles the behavior of a real server to assist users in testing and verifying their APIs and API responses. A Mock server is used during the various API testing when a specific response must be obtained that is not readily available on the web servers or for certain testing that cannot be performed due to security concerns on actual servers.

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Computer in Russia Breached Metro System amid Security Concerns, Report Says | In the News

Everest Group

A personal computer in Russia was used to breach Metro’s computer network this year after the transit agency repeatedly was warned that cybersecurity deficiencies left its systems open to information theft and national security threats, according to a report released Wednesday. Nitish Mittal , Partner at Everest Group, said continuing to maintain ties with Russia, after it invaded Ukraine, presented reputational and security risks after the war began, noting that it was relatively easy for IT co

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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How a React Native Swift Bridge Solved My Problems in 2 Days

Perficient Digital Transformation

During my time working with React Native, I have collaborated with many people from all around the world. While their skill sets and methodology varied greatly, many developers preferred using third-party libraries. Often there seemed to be hesitancy in creating solutions interacting with the native layer of the app. Even going so far as brute-forcing the implementation to work, spending both time and budget on a subpar solution due to being apprehensive about working with the native layer.

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Using Tailored SaaS Renewal Strategies to Drive Sustainable Growth

Premier BPO

Subscription Software and SaaS Market According to the Insights Partner’s SaaS Trends Forecast, the SaaS market is projected to have an 18.5% CAGR, reaching a global market size of $462.94 billion by 2028. Essentially, the entire world utilizes SaaS as Zippia reports that 99% of companies will be utilizing at least one SaaS solution by the end 2023.

BPO 52
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How Can Dealerships and A Direct-to-Consumer Approach Coexist?

Perficient Digital Transformation

While working on primary research regarding the customer journey, I’ve been speaking with both consumers and dealerships about the most pressing matters in automotive innovation. Hearing from both sides has made me realize that there is a bit of a disconnect in their worldviews, and this disconnect is fueling so many of the issues we’re seeing now at dealerships.

Retail 64
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Cintra Global Sponsor Silicon Gorge 2023 Investor Showcase

UnaTerra

We are sponsoring the Silicon Gorge 2023 Investor Showcase. Silicon Gorge is a competition which allows some of the most exciting early-stage tech and digital startups in the South West and South Wales the opportunity to pitch to a room of investors from across the region and beyond at the Silicon Gorge Investor Day on […] The post Cintra Global Sponsor Silicon Gorge 2023 Investor Showcase appeared first on Cintra Global.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Make the Move to Google Analytics 4 (GA4)

Perficient Digital Transformation

Google Analytics is one of the most powerful tools available for businesses to track and analyze their website traffic. With the release of Google Analytics 4 (GA4), Google has introduced a new and improved version of the platform, including a range of new features and benefits. Suppose you’re currently using Universal Analytics to track your website traffic.

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Recap of May CPO & Executive Virtual Series

SIG Speaks

In the recent May CPO & Executive Virtual Series hosted by SIG, we had the pleasure of welcoming esteemed speakers: Michael Koontz, Vice President of Strategic Sourcing & Business Leader at ATD Sourcing Solutions; Ruy Martins, Plant and Supply Chain Director at Urgo Medical; and Oren Salzman, Chief Procurement Officer at MetTel. The event was filled with engaging discussions and thought-provoking takeaways.

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List of standard ports used for Aws and RDS

Perficient Digital Transformation

Here’s a list of standard ports you should see at least once.

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Why Third Party Verification is Crucial for Enhancing Customer Trust?

Go4Customer

With the evolution of digital platforms, cloud-based solutions, and online marketplaces in the last few years, the IT industry has seen exponential growth. As a result, the revolutionizing development in technology transforms the way terms of the functionality of organizations and engaging with their consumers. With the transformation and growth in technology, customers become more careful about the products and services they use.

Service 40
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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GAP Tech Webinar on Protecting Amazon rainforest through data analytics

Zinnov

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3 Reasons Healthcare Organizations Should be Using Adobe Customer Journey Analytics

Perficient Digital Transformation

It seems obvious that general retailers need actionable data to drive business decisions, but many healthcare organizations (HCOs) are businesses that rely in the same engagement and transactional information. Despite an increased level of regulation, HCOs need access to analytics information to make informed business decisions. Capturing data in a way that does not compromise protected health information (PHI) or violate Health Insurance Portability and Accountability Act (HIPAA) regulations is

Analytics 111
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Make SAP ERP deployments future-ready with IBM Cloud

IBM Services

As we navigate an unstable economy, organizations across industries want to be “future-ready,” and that requires systems and processes that can continuously evolve in response to the marketplace demands. For customers who run their operations on SAP, this means modernizing to a cloud ERP platform that supports greater flexibility and agility.

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Capgemini and IBM Ecosystem strengthen partnership for Drone-as-a-Service

IBM Services

Today, utilities and many other industries use drones extensively to conduct surveys, map assets and monitor business operations. They use drones for tasks as simple as aerial photography or as complex as sophisticated data collection and processing. The global commercial drone market is projected to grow from USD 8.15 billion in 2022 to USD 47.38 billion by 2029, at a CAGR of 28.58% in the forecast period.

Service 91
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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.