The Global Small Business Blog

SEPTEMBER 1, 2021

©iStock/Galeanu Mihai Estée Lauder is considered the global leader in prestige beauty – offering high quality products and experiences, inspiring consumers to express their individual beauty. We [Estée Lauder] are the only company focused solely on prestige makeup, skin care, fragrance and hair care. We have a diverse portfolio of more than 25 brands, and our products are sold in approximately 150 countries and territories.

Company Focus 253

Company Focus 253

Simplr

SEPTEMBER 1, 2021

Move over CSAT and NPS. There’s a new CX metric that’s outshining these two metrics that have long served as the industry’s North Star. We’ve all heard of customer satisfaction (CSAT) and Net Promoter Score (NPS) as critical CX metrics to track. But customer service leaders are shifting to a new metric that is more accurate when it comes to predicting customer loyalty: Value Enhancement Score (VES).

Customer Service 103

Customer Service Service Automation Research 103

Wirtek

SEPTEMBER 1, 2021

Transitioning to an Agile mindset and way of doing things, where people are empowered to make decisions and take risks is no easy task. Getting stakeholders and senior management on board proves to be been more difficult. So what are some of the most effective ways to make this change?

Management 98

Management Software 98

Avasant

SEPTEMBER 1, 2021

Kevin Parikh featured in Forbes – 14 Tech Experts Predict Exciting Future Features Of Driverless Cars. The post Kevin Parikh featured in Forbes – 14 Tech Experts Predict Exciting Future Features Of Driverless Cars appeared first on Avasant.

Robotics Process Automation 98

Robotics Process Automation Research Automation 98

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

comeMakeit

SEPTEMBER 1, 2021

GAC Business Solutions has seen tremendous growth in its innovation and product development after partnering with coMakeIT. This has even helped in the transition from traditional product development methodologies to incorporating Agile and Scrum. We spoke with Arjan Daniels, Team lead and Product Manager Wholesale at GAC Business Solutions to get deeper insights into how the partnership had been integral to crossing major milestones in the journey so far.

Collaborations 98

Collaborations Offshoring Engineering Customer Service 98

Avasant

SEPTEMBER 1, 2021

Kevin Parikh featured in Forbes – 15 Smart Ways CTOs Can Leverage Their Expertise To Save Their Company’s Budget Dollar. The post Kevin Parikh featured in Forbes – 15 Smart Ways CTOs Can Leverage Their Expertise To Save Their Company’s Budget Dollar appeared first on Avasant.

Research 98

Research 98

Provana

SEPTEMBER 1, 2021

As we’ve previously written, advances in Artificial Intelligence and Machine Learning are enabling advances in debt collection, including AI-powered collections and call centers. But AI and ML are not singularly driven.

Call Center 97

Call Center 97

The Scalers

SEPTEMBER 1, 2021

CONTENTS What is workplace diversity? Why hire diverse teams? 1. Boosts creativity and innovation 2. Increases productivity and performance 3. Offers greater opportunities for growth How can you promote diversity within your organisation? 1. Hire from global talent pools 2. Have a diverse interview panel 3. Conduct diversity training. The term ‘workplace diversity’ has existed since 1964, when the Civil Rights Act made it illegal to practice discriminatory hiring and firing practices

Offshoring 76

Offshoring Out-Tasking Jobbing Sourcing 76

Automation Anywhere

SEPTEMBER 1, 2021

RPA has become a must-have piece of enterprise IT infrastructure. Gartner predicts that 90% of large organizations globally will have adopted RPA in some form by 2022. At the same time, years of automation experience teach us that different companies approach process automation differently. Even before starting the conversation with automation experts, some organizations know precisely what they want to automate today and tomorrow.

Automation 59

Automation Reduced Costs Out-Tasking Efficiency 59

Mercans

SEPTEMBER 1, 2021

Jordan – Social Security Caps Alert for Year 2021. Mercans, a leading Jordan payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider , has published Jordan’s payroll outsourcing alert. Subscribe to Mercans’ Jordan payroll outsourcing alerts to ensure that you are always up-to-date with the lasted regulatory changes in Jordan labor and payroll compliance requirements.

Payroll 52

Payroll Outsourcing BPO Regulations 52

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Future of Digital Sourcing Outsourcing

SEPTEMBER 1, 2021

Why Work At Home Agent Processes Must Be Secure. Related news: Could Puerto Rico Become the Next Big Tech Haven? Since the onset of the pandemic, many office workers have spent more time working from home. In the BPO sector, this has meant finding workable, advanced technological solutions for our agents, something that is setting apart the leaders in the sector from the rest.

BPO 52

BPO Right-Sizing Cybersecurity Call Center 52

Mercans

SEPTEMBER 1, 2021

Jordan – Social Security Caps Alert for Year 2021. Mercans, a leading Jordan payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider , has published Jordan’s payroll outsourcing alert. Subscribe to Mercans’ Jordan payroll outsourcing alerts to ensure that you are always up-to-date with the lasted regulatory changes in Jordan labor and payroll compliance requirements.

Payroll 52

Payroll Outsourcing BPO Regulations 52

Intelligent Management Inc.

SEPTEMBER 1, 2021

Nothing sells itself, not even the best of products or solutions. In today’s global marketplace it is critical to be able to sell successfully. Many are struggling. They may even have a sensational product or service that’s exactly what customers need and yet they still can’t sell enough of it. Why? Buying is a process of change. Because they have not understood that buying is a process of change.

Sales 52

Sales Management Software Design 52

Mercans

SEPTEMBER 1, 2021

Jordan – Social Security Caps Alert for Year 2021. Mercans, a leading Jordan payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider , has published Jordan’s payroll outsourcing alert. Subscribe to Mercans’ Jordan payroll outsourcing alerts to ensure that you are always up-to-date with the lasted regulatory changes in Jordan labor and payroll compliance requirements.

Payroll 52

Payroll Outsourcing BPO Regulations 52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Velocity Global

SEPTEMBER 1, 2021

When the Velocity Global team sat down to create its technology vision, we had one goal: to develop a one-stop-shop for companies to engage any worker, anywhere, at any time. Designing with client needs and desires in mind, we knew the platform had to be intuitive, easy-to-use, and feel like an extension of the client’s existing workflow processes.

Data Entry 52

Data Entry Design Analytics Engineering 52

Balbelforce

SEPTEMBER 1, 2021

In this post: What is conversational AI? How does conversational AI work? What are the benefits of conversational AI? How do businesses use conversational AI? What is conversational AI? Conversational AI is a broad term for a group of technologies which use speech as their main input and / or output. In simple terms, conversational AI tech generally includes any system you can talk to and which can talk back.

Reduced Costs 52

Reduced Costs Customer Service Automation Service 52

Magellan Solutions

SEPTEMBER 1, 2021

Covid-19 Impact on Call Centers Lead to the Re-evaluation of Digitalization and Emphasis on Mental Health. The pandemic has no end in sight, so far. . While many people are still believing that things may go back to normal, it seems that the current normal is the new normal. At least for every call center company in Philippines. Companies around the world switched from the traditional works spaces into remote work.

Call Center 52

Call Center Outsourcing Service Analytics 52

SIG Speaks

SEPTEMBER 1, 2021

As we head into the fall of 2021, we prepare for procurement 3.0 with a host of exciting resources, industry research and webinars to elevate you in your role. September CPO & Executive Virtual Series. SIG's CPO & Executive Virtual Series is an opportunity for the most senior procurement executives to gather with their peers in an interactive virtual environment to discuss their most pressing issues.

Co-Sourcing 40

Co-Sourcing Risk Management Risk Management Sourcing 40

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Transperfect

SEPTEMBER 1, 2021

One of the most important emerging questions in e-discovery concerns how courts should treat emails containing hyperlinks that reference other documents. Should such emails be produced with a familial relationship, akin to traditional emails and their attachments? While this issue is far from settled, a recent ruling out of the Southern District of New York, Nichols v.

Accounting 52

Accounting Sourcing 52

VXI

SEPTEMBER 1, 2021

An age-old marketing debate emerges in the middle of a global health crisis. Which is better for growth: customer acquisition or customer retention ? Customer acquisition is the process of gaining new customers, while customer retention is the manner of keeping the customers your business has won over through customer loyalty. The simple answer is that acquisition and retention are co-dependent on each other: both are key drivers of growth.

Call Center 98

Call Center Customer Service Business Process Outsourcing Outsourcing 98