Wed.Jul 27, 2022

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Three Truths About Value For Customers (Hint: You Cannot “Deliver” It)

Forrester Digital Transformation

Is your organization starting to embrace the idea that value for customers matters? Great. But your organization cannot “deliver” it. No one can. That’s not how value works. Check out this 90-second video below (no audio) to learn: Three truths about value for customers that explain why no organization can “deliver” it.

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Top 6 IT Challenges in Hospitality Business

31 West

Once upon a time, there was a renowned Lodging Services Corporation. It lost its customers’ credit or debit cards, card numbers and their security codes to a data breach! The End. What you just read might sound like a story but it’s not! Hospitality Industry has been a constant target to the cybercriminals for its vast potential for revenue. It’s just “mo’ money, mo’ problems”.

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Meet the New Analyst Covering OT Security: Brian Wrozek

Forrester Digital Transformation

What Topics Will You Be Covering at Forrester? I am very excited to be covering security and risk for operational technology (OT) environments including the critical infrastructure and manufacturing industries. This is a growing area of concern because OT specific attacks are increasing, and the stakes are higher with the potential impact to human safety […].

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Forward Thinking on the sustainability revolution in textiles and the fashion industry with Edwin Keh

McKinsey and Company

The leader of a cutting-edge institute talks about innovative new materials that “eat” carbon and may enable cotton growing without irrigation, as well as the potential for building the world’s shortest supply chain in two 40-foot containers.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Alphabet’s Profit Falls, But Advertisers Are Sticking With Search: Takeaways From Alphabet’s Q2 2022 Earnings

Forrester Digital Transformation

Alphabet missed earnings per share (EPS) and revenue expectations in Q2 2022, reporting EPS of $1.21 vs. $1.28 expected and revenue of $69.7 billion vs. $69.9 expected. The company’s profit dropped 14% compared to Q2 2021, when Alphabet benefitted from a surge in spending caused by the post-pandemic reopening. Despite missing expectations, Alphabet’s search engine […].

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What Successful Customer Obsession Should Be Like in Your Company

Perficient Digital Transformation

Obsession is often misconstrued in many forms, but when it comes to your customers, it’s seen as a competitive advantage that helps your organization develop personalized content for your buyers. It can also help your business to curate customer journeys so focused on the customer that you’ll never feel as though you’re missing the mark in meeting the expectations of your target audience.

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What to Expect From a Nearshore PHP Development Company

Bydrec

If you’re looking for a PHP development company that specializes in nearshore services, you may be wondering exactly what that means. You’ve probably heard the term “offshore” used when referring to remote business operations or locations. So what does “nearshore” mean and why is it important? Keep reading to learn more about what a nearshore web development company does and whether it’s right for your business.

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Methods to create a B2B CX that rivals B2C

Influx

In recent years we have seen a considerable increase in attention directed at improving customer experience (CX). For the most part, this is mainly attributed to business-to-consumer (B2C) markets. While business-to-business (B2B) companies may lag behind their B2C counterparts, many are beginning to catch up by adopting B2C strategies for the B2B environment. .

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How to Bet On People Who Are Originals (video)

The Global Small Business Blog

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The office of the future: A whole new (floor) plan

McKinsey and Company

Revisiting your talent strategy for a hybrid world? Think hard about the purpose and design of your office space.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Perficient Partner & Atlanta United eSports Star Paulo Neto Ends FIFAe World Cup Among World’s Best

Perficient Digital Transformation

Congratulations are in order for Paulo Neto, Atlanta United’s eMLS player who finished in the top eight of the 2022 FIFAe World Cup, securing his spot as one of the best players in the world. Earlier this year, Perficient announced our partnership with Atlanta United Major League Soccer team. The partnership includes many unique branding and engagement opportunities, including Atlanta United’s eSports presence.

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Launching net-zero businesses: Lessons from a digital leader

McKinsey and Company

Many companies are hustling to start low-carbon businesses. Ram Ramachander works at the speed of a start-up and with the backing of a corporation.

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Implementation of XML Extract in SSIS

Perficient Digital Transformation

SQL Server Integration Service (SSIS) : SSIS is a component of the Microsoft SQL Server database software that can be used to execute a wide range of data migration tasks. SSIS is a fast & flexible data warehousing tool used for data extraction, loading and transformation like cleaning, aggregating, merging data, etc. It makes it easy to move data from one database to another database.

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The power of proposition: An interview with AIA’s Alice Liang

McKinsey and Company

The chief proposition officer of AIA Hong Kong & Macau offers insights on how products, ecosystems, and planning tools can drive innovation and transform the customer journey.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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People of Perficient: Meet Marty Frygier, Account Director

Perficient Digital Transformation

Marty Frygier is committed to helping healthcare organizations deliver better care. We recently sat down to discuss the many facets of his role and what he values about our company culture. We also discussed how he fosters the best interests of others not only where he works, but also through his volunteerism. Marty, thank you for joining me today. To start, could you tell me more about your role and how you provide value to healthcare organizations?

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How Open Access BPO Hires Stellar Customer Service Representatives

OpenAccess BPO

Building an expert team of customer service representatives can be challenging for any call center recruiter. Yes, you’ll get plenty of applicants, but finding the right people won’t be as easy, especially for programs requiring specific skills, experiences, and cultural proficiencies. Some of the top challenges companies face when they hire customer support representatives include: […].

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Perficient Team Codes Their Way Through Toyota’s SWARM Hackathon

Perficient Digital Transformation

Toyota recently brought together over 400 software engineers to participate in their annual SWARM Hackathon. Beginning in 2019, SWARM is a program that brings to life innovative ideas by having engineers work to creatively solve specific issues in the automotive industry. After the hackathon, Toyota’s divisions then evaluate many of the ideas and bring some of the best to market.

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8 customer retention strategies to grow your brand

Influx

Picture a bucket with several holes in its wall. Now imagine that a hose is filling the bucket with water. The bucket represents your business, the water going into the bucket represents new customers acquired, and the water flowing out of the bucket symbolizes customers lost. In this analogy - the Leaky Bucket Theory - the total amount of water in the bucket represents the number of your current customers. .

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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How To Maintain Quality Application Support Services

Perficient Digital Transformation

High-quality application support is an ongoing process that requires more than identifying and resolving issues. This blog will go over how to establish and maintain a good application support system from the start. What is high-quality application support, and how can you ensure it? Quality standards are documents that include rules, specifications, guidelines, or characteristics that may be applied regularly to guarantee that Improves products, processes, and services are fit for purpose.

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Where We Live: How we follow the sun to work globally

Influx

At our core, Influx is a global remote workforce with team members located in 123+ cities around the world. One of the most exciting things about our global reach is the diversity of team members that work together from many different cultures. Where we live is a huge contributor to the great work culture at Influx. It’s also how we observe the “follow the sun” model.

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The Ultimate Guide To Successful Supplier Lifecycle Management

Obobo

The Ultimate Guide To Successful Supplier Lifecycle Management. A successful collaboration requires a thorough understanding of every aspect of the supplier. Supplier lifecycle management involves managing these aspects. By ensuring quality throughout the cycle, supplier lifecycle management enables companies to identify the right suppliers and get better value.

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Is Document Management the Same as Record Management?

Invensis

Records management and document management are two terms that are often used interchangeably. A majority of document management systems are suitable for records management. But document management systems cannot be called record management systems. Instead, records management can be seen as a subdivision of document management. On the other hand, Invensis, a global IT-BPO, provides […].

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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The Ultimate Guide To Successful Supplier Lifecycle Management

Obobo

The Ultimate Guide To Successful Supplier Lifecycle Management. Business processes have been dramatically impacted by globalization, which has created a more dynamic, competitive, and complex environment for today’s businesses. As a result, every organization relies on suppliers to provide goods and services in order to successfully operate. Managing suppliers is of paramount importance for any business that relies heavily on them. .

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2022 HR Cloud Races Down Market

Neeyamo

“Managers and employers have come to expect the automation and experience of the cloud HCM solution,” says Julie Fernandez, Global HR Advisory Lead at HerronPalmer. The pandemic has proved that even in times of uncertainty, we strive to create and innovate in the sector of cloud and automation in a way that aids HR. We have developed the muscle for being resilient and adapting accordingly.

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Everything you need to know about Concentrated Solar Power technology

Airswift

Source: Frame Stock Footage/Shutterstock. With an 18% drop in total installed costs (2019-2020), this emerging technology can help us achieve net-zero by 2050. The world is in a joint effort to achieve a net-zero economy by 2050. The ongoing energy transition has motivated the emergence of new technologies, which promises to cause even more transformation in the renewables market.

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Your Guide to the Post-Pandemic Contact Center Is Here!

Blue Ocean

Have you ever stopped and thought to yourself: “How will contact centers navigate the post-COVID world?” It’s a question we contemplate often here at Blue Ocean, and we’re glad to say we didn’t stop there. After much thought, deliberation, and research, we’ve come up with the quintessential guide for your post-pandemic contact center. And we’re thrilled to share it with you as a free download.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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Germany’s 9€ ticket: A potential solution for urban-mobility issues

McKinsey and Company

What could other countries learn from Germany’s current discounted flat rate travel pass to increase ridership on public transit?

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Why ERPs are Not Enough for Accounts Payable Automation

IPS

An enterprise resource planning (ERP) application is the financial nerve center of the business.

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The new era of operations

McKinsey and Company

Our leaders share more on how organizations across Asia are transforming their business operations to tackle today’s major challenges.

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Key challenges in the KYC space and how to address them

Capgemini

Key Challenges in the KYC space and how to address them Manish Chopra 5 July 2022. Facebook Twitter Linkedin The KYC process is perhaps the most critical aspect of AML compliance, as it enables all other facets of AML including transaction monitoring, SAR filings, and sanctions screening. Indeed, FinCEN has deemed KYC’s alter ego, customer due diligence, the “5th Pillar” of AML Compliance and fundamental to a satisfactory AML program.

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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.