Wed.Oct 12, 2022

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Turn Away The Bots, Not Your Customers

Forrester Digital Transformation

We’ve all been there — we’re on our favorite website trying to buy the latest gadget, reserve concert tickets, or claim an advertised reward. We may be in a rush, we may be excited to snag the item we’re looking for, and we fill in our information and click along to complete the transaction. Just […].

Retail 246
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Only 9 Days Left to Register for the Biggest and Best Global Small Business Forum on the Planet

The Global Small Business Blog

©2022 Global TradeSource, Ltd. All rights reserved. You won't want to miss the biggest and best 7th Annual Global Small Business Forum on the planet held virtually on Friday, October 21st from 8:00AM-11:30AM CT. The theme is: #rebootyourbusinessforglboalgrowth. Lead sponsor is Associated Bank with support from Foley & Lardner. Below is a listing of the speakers.

Banking 200
professionals

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Will fusion energy help decarbonize the power system?

McKinsey and Company

Nuclear fusion has long been considered a near-impossible clean-energy solution. But technological advances—and the need for a flexible zero-carbon power grid—have made fusion worth considering.

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Benchmark Your DX Strategy With Forrester’s Executive Survey Results

Forrester Digital Transformation

Use the topline results from Forrester's 2021 Global Emerging Technology Survey to see how your enterprise compares.

Marketing 130
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Raising the resilience of your organization

McKinsey and Company

Repeatedly rebounding from disruption is tough, but some companies have a recipe for success: a systems mindset emphasizing agility, psychological safety, adaptable leadership, and cohesive culture.

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US Digital-Influenced Retail Sales Will Top $3.8 Trillion In 2027

Forrester Digital Transformation

Forrester forecasts US digital-influenced retail sales to grow from $2.7 trillion in 2022 to $3.8 trillion in 2027.

Retail 130

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SEBPO Recognized as One of CIO Bulletin’s 50 Best Companies to Watch 2022

SEBPO

Press Release. SEBPO Recognized as One of CIO Bulletin’s 50 Best Companies to Watch 2022. Today, CIO Bulletin named SEBPO one of the 50 Best Companies to Watch in 2022 and recognized the Company for years of innovation, best practice implementations, and accuracy ratings of over 99%. As a leading global outsourcing partner to many of the world’s largest advertising, media, and technology companies, SEBPO offers a wide range of services, accompanied with expert knowledge made possible through the

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How to be a Good Sales Call Center Agent?

Magellan Solutions

Decoding the Secret of a Good Sales Call Center Agent? You can discover what a customer needs. And give them the chance to buy exactly what they need through a sales call center. Customer service agents today require more multifaceted skills so they can provide excellent customer service and close sales at the same time, since more contact centers are shifting toward up-selling and cross-selling.

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Preparing for Sitecore Symposium 2022

Perficient Digital Transformation

Perficient is thrilled to announce that we will once again be attending Sitecore Symposium. This October 17-20, the highly anticipated Sitecore Symposium 2022 will take place in Chicago. . Following the wake of a global pandemic and two years as a digital-only event, Sitecore Symposium will return. But don’t worry if you don’t have tickets, select insights and sessions will be available to livestream or on demand after the conference. .

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The role of AI in wealth management

Capgemini

The Role of AI in Wealth Management Shreya Jain 14 Oct 2022. Facebook Twitter Linkedin During the last few years, Artificial Intelligence (AI) has rapidly established various use cases for itself across different areas of Financial Services (FS). Increasingly, AI-based applications are being used not only to augment human expertise in routine tasks, but also to streamline the more strategic business processes.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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3 Options for a U.K. Company Employing Staff Overseas

Velocity Global

When it comes time to expand a business overseas, U.K. companies have several options for employing someone outside the U.K. While hiring internationally is not as simple as hiring within the U.K., this guide will give you the basics on how to compliantly employ abroad. 3 Methods for a U.K. Company Employing Staff Overseas. There are three primary methods for employing overseas workers.

Payroll 59
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The Purchaser, ‘Building sustainable procurement’

The Hackett Group

Should you build a sustainable procurement programme? The Hackett Group’s Nicolas Walden details why now is the time. A bylined article. The post The Purchaser, ‘Building sustainable procurement’ appeared first on The Hackett Group.

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New Microsoft AI Tools Aim at Business End Users | In the News

Everest Group

Microsoft released new features for the Azure Cognitive Services suite, as well as a Form Recognizer and Responsible AI dashboard aimed at both data scientists and business users. Even if AI technology is accessible, implementing some of the AI systems from the cloud providers is not so simple, said Yugal Joshi , Partner at Everest Group. Read more in TechTarget.

Service 52
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How can tech companies leverage metaverse outsourcing? | MicroSourcing

Microsourcing

Failed predictions do not come much more spectacular than this. In the early months of 1995, American magazine Newsweek commissioned astronomer Clifford Stoll to deliver his verdict on an innovation that was the talk of the technology world. Under the headline ‘The Internet? Bah!’, he turned his attention to what was then widely referred to as the world wide web and did not so much turn up the heat as blow the whole concept out of the water.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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The SOCAP Recap Part 1 – Indy Fall Symposium 2022

Premier BPO

SOCAP International is a global customer care organization that helps CX professionals with career development and client-centric organizations with thought leadership and community forums. This year SOCAP hosted the Indy Fall Symposium SOCAP 2022 in Indianapolis, with Premier BPO returning as a First Timer’s Orientation sponsor. Premier BPO specializes in helping first-time outsourcers explore and rollout a hybrid workforce.

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Welcoming Dave Bennett as ScaleHub’s Director of Strategic Accounts–Americas

ScaleHub

ScaleHub is delighted to announce the newest member of our US-based team. We welcome industry veteran Dave Bennett as Director of Strategic Accounts for the Americas. Dave will lead ScaleHub’s business expansion efforts and strategic relationship development with BPOs and enterprise clients in the US and Canada. Dave comes to ScaleHub from various prominent roles in telecommunications and enterprise software.

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Digital Platform and Augmentation Suite (DPAS) in Insurance BPS – Provider Landscape with Services PEAK Matrix® Assessment 2022

Everest Group

Top Digital Platform and Augmentation Suite (DPAS) Services in Insurance BPS As insurance BPS industry shifts from arbitrage-first to digital model, insurers increasingly seek to understand digital capabilities of service providers. Disruptions in customer preferences and insurers’ growing needs to move faster have led to a significant change in the sourcing strategy as well.

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Is The Metaverse Heading For A Snow Crash?

Intelligent Sourcing

A couple of weeks ago I talked to the founder of TrendzOwl, Stephen Loynd, on my CX Files podcast. Our conversation was focused on how the metaverse is going to change and redefine customer experience (CX) in the near future. If you are not entirely familiar with the metaverse as a concept then it’s really […]. The post Is The Metaverse Heading For A Snow Crash?

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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A defining moment: How Europe’s CEOs can build resilience to grow in today’s economic maelstrom

McKinsey and Company

Can leaders lift their companies to the next frontier of resilience—not only to survive but also to thrive?

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Financial Modeling Best Practices

Planergy Software

Clients and results. More Customers. We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with PLANERGY. Cristian Maradiaga. King Ocean. Book a Live Demo. Download a free copy of "Preparing Your AP Department For The Future", to learn: How to transition from paper and excel to eInvoicing.

Finance 52
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In conversation: Four keys to merger integration success

McKinsey and Company

M&A experts share the integration practices that set the most successful large deals apart.

Finance 73
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Top 5 eCommerce Outsourcing Benefits: Don’t Fall Behind

NoonDalton

Globally, there are between 12 and 24 million ecommerce sites , and new ones are being launched every single day. Every week, 58.4% of internet users make an online purchase. There’s no denying ecommerce is a highly competitive market. But to get ahead (and stay ahead) you can’t go it alone. It is essential to keep up with e-commerce developments; doing otherwise is not an option.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Business Benefits and Adoption of ServiceNow GRC

Perficient Digital Transformation

What is GRC? GRC is an acronym for Governance, Risk, and Compliance. Per ServiceNow’s definitions, Governance : The frameworks of an organization’s activities and whether they are aligned with business objectives. Activities include processes, structures, and policies that are meant to manage and monitor company activities. Risk : A sustained process of addressing risks, mitigating risks through controls, and providing assurance that the stakes are managed according to policies.

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Everything you need to know about CRM VS ERP

Serigor Inc

Everything you need to know about CRM VS ERP. Today CRM or ERP have become the most commonly used tools among businesses seeking digital expansion. While both customer relationship Management and Enterprise resource planning are implemented with a vision to enhance the production, profit and scalability of the business, they both work in different manners playing an equally important role.

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Cross-Database Connectivity and Data Blending in Tableau

Perficient Digital Transformation

Dear Reader, here we will discuss about data blending and other appropriate information. In order to learn the power of data, we need to visualize different types of data in a single pane. This can help businesses come up with actionable points in the finding of materials, sales, product design, supply chain management, and more. To achieve this objective, one needs to have the ability to visualize data in a meaningful way.

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Even A Programmer Will Love These 8 Low/No Code Tools

Groove Technology

The no-code/low-code industry has been growing quickly in recent years. Although technology democratizes access to contemporary software development, there are still some wrinkles to work out, as we discovered from our most recent poll of investors working in the sector earlier this month. The lack of complete end-to-end solutions and the preference of many businesses to develop from scratch is still holding back widespread adoption.

Design 130
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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.