Wed.Nov 11, 2020

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Top 5 Contact Center Functions for Automation

Automation Anywhere

As businesses continue to look for new opportunities to stand out from the competition, a critical area where they can differentiate their brand is in providing exceptional customer experiences. And establishing a customer contact center can help businesses maximize that effort. While contact centers may seem like an outdated notion to some companies, the reality is they have become relevant in modern business environments.

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What is Ecommerce and How Can it Enhance your Business

Jonajo Blog

Did you know that by 2040, 95% of all purchases are expected to be via ecommerce? Ecommerce is one of the fastest growing revenue streams for businesses. As of 2017 China (the world’s fastest-growing ecommerce market) had an estimated value of $672 billion. Sounds like a huge opportunity that you don’t want to miss out on, doesn’t it? But what is it?

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Top Benefits of a Vendor Neutral Managed Services Provider (MSP)

https://www.hcmworks.com/blog

When procurement departments first got involved with managing an increasingly growing contingent workforce , they were often tasked by executive teams to reduce costs. The initial premise was that procuring people, with specific skills and intellectual capital, was not unlike procuring any other needed resource. Procurement traditionally concentrated on cost, risk, and measurement, and this competency was extended to staffing contingent workers.

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Honoring Our Military Families On Veterans Day

Working Solutions Outsourcing

Today, we celebrate Veterans Day and recognize and honor the work and sacrifices of our many military families. During these difficult times, we’re proud to offer flexible, work-from-home opportunities for our many U.S. service families, both at the corporate level and as part of our independent contractor network. Working from home is part of our […].

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Avasant is Proud to Sponsor Innovate@UCLA Distinguished Executive Leadership Awards

Avasant

Press Releases. Avasant is Proud to Sponsor Innovate@UCLA Distinguished Executive Leadership Awards. November 10, 2020. Innovate@UCLA , a member-based executive IT leadership organization , announced four honorees today for its annual Executive Leadership Awards in the Public Sector, Community Impact, Corporate Enterprise, and Emerging Tech categories.

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Call Center Vendor Management and Virtual Due Diligence in the Age of COVID-19

Customer Serv Outsource Smarter

The COVID-19 pandemic may have disrupted the business process outsourcing (BPO) industry, but it has not slowed down the need for clients to consider their outsourcing options, select new vendors or evaluate in-house vs. outsourced call centers. In fact, in some sectors, the demand to optimize service delivery has fueled new vendor searches.