The Global Small Business Blog
AUGUST 12, 2022
©iStock/Darren415 If Gross Domestic Product (GDP) is falling, then the economy is shrinking - bad news for businesses and workers. If GDP falls for two quarters in a row, that is known as a recession, which can mean pay freezes and lost jobs. GDP is one of the most important tools for looking at how well, or badly, an economy is doing. GDP can be measured in 3 ways Output, expenditure and income.
31 West
AUGUST 12, 2022
You may need an efficient solution to resolve issues raised by your end-user conveniently. At the same time, you will want to develop a productive relationship with your customers. One idea that will land on your mind may be outsourcing an IT helpdesk. But then more ideas will come turning your mind into a debate platform on CRM vs ticketing systems.
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Influx
AUGUST 12, 2022
According to Contact Babel, agent attrition rates have been on the rise since 2013, when the mean rate had been steady for three years at 27%. It rose to 29% in 2015 and 2016 and then jumped to 34% in 2019. There was a slight decrease in call center attrition in 2020 that may have been due to the COVID-19 pandemic. . There are many reasons why agents leave their roles and some may have nothing at all to do with your business.
McKinsey and Company
AUGUST 12, 2022
Empirical research reveals what it takes to generate value-creating growth today.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Risk Guide
AUGUST 12, 2022
By Liz Booth for Commercial Risk. A leading Ukrainian risk manager has told Commercial Risk Europe about some of the biggest challenges facing his profession as the Russian invasion continues. He said the banking system remains intact and insurance is helping to keep the country going but the uncertainty brought about by war is a major problem for business.
McKinsey and Company
AUGUST 12, 2022
Selling, general, and administrative functions are integral to your organization’s success. What’s the best place for those people to work?
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Automation Anywhere
AUGUST 12, 2022
Every year, more and more businesses create a center of excellence to enhance their operations. So, what is a center of excellence (CoE), why is it important to have one, and what are the critical factors to help ensure a successful CoE? A CoE is a shared unit within an organization that helps drive best practices, thought leadership, and innovation around a particular topic or area.
Perficient Digital Transformation
AUGUST 12, 2022
Finding the Right AI Service Provider in a Data-Driven World. It is not easy for even the most advanced enterprises to master modeling, data, applications, and digital expertise. Having the ability to take advantage of AI’s full potential as its capabilities expand is becoming increasingly important each day. A decision made using AI-driven intelligence will ensure that the best outcome can be achieved against change and disruption.
McKinsey and Company
AUGUST 12, 2022
Governments can act now to accelerate the energy transition in Europe to both improve the continent’s long-term energy security and reduce emissions.
Everest Group
AUGUST 12, 2022
Companies that once battled to hire employees close to home are now turning to Latin America and other markets for talent. Many new hires are coming from countries like the Philippines, Argentina, Brazil, and India. While tech companies have long sought out those markets to cheaply staff call centers, content moderator positions, and IT departments, they are now following talent to fill open roles on any of their teams.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Anexa
AUGUST 12, 2022
Winners to Be Celebrated During Event in London on 15 October. MEXICO CITY, MEXICO – 15 August 2022 – Anexa BPO was named the winner of multiple Silver and Bronze Stevie® Awards in the Company of the Year – Diversified Services – Large (Silver); Customer Service Team of the Year (Silver); Communications Department of the Year (Silver); and Company of the Year – Business or Professional Services – Large (Bronze), categories in The 19th Annual International Business Awards® today.
McKinsey and Company
AUGUST 12, 2022
The cofounder of a Singapore fintech explains how a digital platform designed to help residents better invest their social security savings transformed into an all-purpose investment app.
SPD Load
AUGUST 12, 2022
The website design world is dynamic; it’s ever-changing. So is it possible to hook visitors to an average website design? No.
Magellan Solutions
AUGUST 12, 2022
Most people who have never been in a call center or has never worked in a call center would not know that there are many types of call centers. Some people probably know inbound and outbound. However, not only those two exists. There are still many types and categories under those two. For starters, an inbound call center is where agents answer calls from customers and potential customers.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Forrester Digital Transformation
AUGUST 12, 2022
Learn how the three finalists for Forrester's Enterprise Architecture Award for North America drive their EA strategy and its impacts.
31 West
AUGUST 12, 2022
Modern-age customers are always in a hurry. If they have a query or request about your products, they expect you to respond instantly. This mentality is natural in this technology era. Now automated systems resolve things with just a few clicks. However, you have to go ahead in the competition, and it requires you to satisfy your customers. Here you can reap the benefits of a help desk.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
Hyland
AUGUST 12, 2022
The scene: It’s the middle of summer in Cleveland, and a group of Hyland employees is walking into BigHearted Blooms , a Cleveland-based nonprofit that collects and delivers recycled flowers. The team is a sea of green in their “Here to Help” T-shirts, and as they arrive for the day’s volunteer shift, they’re handed an apron and floral clippers. The group members are setting aside their everyday work roles and instead serving their community for the day.
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