How Open Access BPO Empowers a Top Gig Economy Industry Leader

Audrey Reyes • Published on July 16, 2021

The steady growth of on-demand Gig Economy over the past decade has ensured participation from millions of people worldwide–whether as freelancers or customers. Customer experience plays a big role in maintaining lasting relationships between the brand and all its users. In this case study, we discuss how our outsourcing expertise helps a top Gig Economy player continue to dominate the industry.

Download Outsourcing for the On-Demand Gig Economy: How the Open Access Difference Empowers a Top Industry Leader with Customer Experience.

See what’s in store:

  • Expert Open Access BPO commentary on the booming Gig Economy industry
  • The positive impact of finding the right outsourcing partner for the journey to business success
  • A glimpse of what The Open Access Difference can offer your business

Open Access BPO Gig Economy outsourcing case study

Do you want to improve your online labor marketplace through trusted customer experience and process handling? Get in touch with Open Access BPO to start your own journey to business success. We have multichannel customer experience available 24/7, so customers and freelancers can get in touch with you any time, anywhere.

Join us on facebook
Open Access BPO
Open Access BPO 14 hours ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗱 𝗶𝘁𝘀 𝗼𝗽𝘀 𝗰𝗲𝗻𝘁𝗿𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻, 𝗰𝗼𝗻𝘀𝗼𝗹𝗶𝗱𝗮𝘁𝗶𝗻𝗴 𝗶𝘁𝘀 𝗠𝗮𝗻𝗶𝗹𝗮 𝘀𝗶𝘁𝗲𝘀 𝗶𝗻𝘁𝗼 𝗮 𝗰𝗲𝗻𝘁𝗿𝗮𝗹 𝗵𝘂𝗯 𝗶𝗻 𝗠𝗮𝗸𝗮𝘁𝗶 𝗖𝗶𝘁𝘆 | https://buff.ly/3K37xur

The strategic move allows for enhanced communication, streamlined collaboration, and a more cohesive company culture.

The newly unified office space, located in Robinsons Summit Center, boasts a state-of-the-art operations floor designed to optimize agent performance and client service delivery.

#WeSpeakYourLanguage
   View on Facebook
Open Access BPO
Open Access BPO 15 hours ago
A branded #CustomerExperience provides your customers with a unique and consistent interaction across various touchpoints. It reflects your brand's values, personality, and promises.

Building a branded #CustomerService strategy can differentiate your business from competitors and help you build stronger relationships with your customers.

Here's how you can develop a branded customer service strategy: https://buff.ly/3V0O0RA

----------
Outsource #CustomerDelight to a reliable #BPO without losing your #BrandIdentity: https://buff.ly/3UZGR3Q

#WeSpeakYourLanguage
#CustomerSupport #branding
#CX #CustomerSatisfaction
   View on Facebook
Open Access BPO
Open Access BPO Yesterday
𝗬𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗶𝘀 𝗻𝗼𝘁𝗵𝗶𝗻𝗴 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀, 𝘀𝗼 𝘄𝗵𝘆 𝗱𝗼𝗻'𝘁 𝘆𝗼𝘂 𝗴𝗶𝘃𝗲 𝘁𝗵𝗲𝗺 𝗮 𝗰𝗵𝗮𝗻𝗰𝗲 𝘁𝗼 𝘀𝗽𝗲𝗮𝗸 𝘂𝗽?

Build a conversation-driven platform to boost #CustomerEngagement.

Here are some tips to generate feedback and enhance your business strategy, boost engagement, and transform the #CustomerExperience: https://buff.ly/3UydzIk

----------
Ensure your customer are always be heard by partnering with a dedicated #outsourcing partner: https://buff.ly/3R7J635

#WeSpeakYourLanguage
#CustomerSupport #CX
#CustomerExperience #CSat
   View on Facebook
Open Access BPO
Open Access BPO Yesterday
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗸𝗶𝗰𝗸𝗲𝗱 𝗼𝗳𝗳 𝗼𝘂𝗿 𝗻𝗲𝘄 𝘄𝗲𝗹𝗹𝗻𝗲𝘀𝘀 𝗽𝗿𝗼𝗴𝗿𝗮𝗺 𝘄𝗶𝘁𝗵 𝗮 𝗿𝗲𝗹𝗮𝘅𝗶𝗻𝗴 𝘀𝘂𝗻𝘀𝗲𝘁 𝘆𝗼𝗴𝗮 𝘀𝗲𝘀𝘀𝗶𝗼𝗻 𝗼𝗻 𝘁𝗵𝗲 𝟳𝘁𝗵 𝗳𝗹𝗼𝗼𝗿 𝘁𝗲𝗿𝗿𝗮𝗰𝗲 𝗼𝗳 𝗼𝘂𝗿 𝗠𝗮𝗸𝗮𝘁𝗶 𝗛𝗤!

This initiative reinforces the company's commitment to fostering a healthy and balanced work environment.

Read more about our health and wellness programs and employee engagement activities: https://buff.ly/3QLwAWG

#WeSpeakYourLanguage
#OneForHealth #IdeaHubOABPO
#EmployeeEngagement #WellnessAtWork
#HealthyWorkplace #MindfulnessAtWork
   View on Facebook
Open Access BPO
Open Access BPO 2 days ago
A toxic workplace causes plenty of problems for any company, including:
• disrupted #productivity;
• fractured work relationships;
• high employee turnover;
• unnecessary stress; and
• declining #CustomerExperience.

𝗜𝘀 𝘆𝗼𝘂𝗿 𝗰𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿 𝗶𝘀 𝗮 𝘁𝗼𝘅𝗶𝗰 𝘄𝗼𝗿𝗸𝗽𝗹𝗮𝗰𝗲?
Start working on making it better for your people!
Here's how: https://buff.ly/4dzskU3

----------
Thrive with a call center that ensures safe, inclusive work spaces for its employees and partners: https://buff.ly/44yeNb6

#WeSpeakYourLanguage
   View on Facebook
Open Access BPO
Open Access BPO 5 days ago
Open Access BPO has consolidated its Manila offices into a central hub at the Robinsons Summit Center in Makati City | https://buff.ly/3UCpAfH

The company believes this move will improve communication and collaboration among employees, ultimately leading to better service for their clients.

The new office space features a state-of-the-art operations floor designed to optimize agent performance. It also includes a cafeteria with a barista, and a lounge area for employee relaxation. Open Access BPO hopes this consolidation will foster a strong sense of community and collaboration among its teams.

#WeSpeakYourLanguage
   View on Facebook
Recent Blog Posts
Categories
Open Access BPO