31 West

JANUARY 12, 2023

With some embracing the idea of outsourced IT help desk Services to third parties, it comes as no surprise that the banking and finance sector embrace the digital transformation. Although numerous industries have struggled to adapt to this digital revolution, banks and financial institutions have significantly invested in it.

Banking 130

Banking Finance Automation Human Resources 130

The Global Small Business Blog

FEBRUARY 26, 2024

©iStock/FeelPic What's affecting me, my clients, my colleagues and other global small business owners: Global small businesses need financial services , not charity. Today’s small businesses face extraordinary multi-layered challenges on local, state, national and global levels. Here's why.

Service 218

Service Retail Banking 218

Everest Group

JULY 17, 2023

Banking Operations – Services PEAK Matrix® Assessment The banking operations market has become relatively consolidated at the top, with the leading participants capturing a larger share of the market. Additionally, specialists have entered specific banking segments.

Banking 52

Banking Service Advisory Finance 52

Redial

JULY 13, 2023

Is no news that the banking and finance industry ae facing some constant needs to adapt and continue to offer modern solutions. Staying ahead of the curve is crucial for banks and financial institutions to remain competitive, as clients, rightfully so, don’t forgive bad experiences, especially in terms of their money.

Banking 100

Banking Cybersecurity Advisory Nearshoring 100

Groove Technology

DECEMBER 16, 2021

Our customer is an international bank with the headquarters in Australia. The bank already had their app for online banking services. The bank asked Groove Technology to redesign and optimize it. They have their branch offices in over 50 countries in the world.

Banking 130

Banking Finance Management Design 130

Perficient Digital Transformation

JANUARY 25, 2023

2023 has commenced, and rates are climbing, inflation is bubbling, and banking customers are continuing to demand hyper-personalized products and experiences from their institutions. Here are five banking trends we’re forecasting for the new year. Contact one of our financial services experts today.

Banking 111

Banking Sales Design Insurance 111

Forrester Digital Transformation

NOVEMBER 15, 2022

Forrester has been tracking emerging capabilities, products, services, and features that customers will expect and demand on banks’ apps in the next three years. Here are three mobile banking features from the second of two reports we’ve recently released: Carbon footprint tools and green financial products.

Banking 130

Banking Service 130

Everest Group

APRIL 8, 2024

Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products Intelligent Document Processing (IDP) products continue to play a vital role in enterprises’ automation technology portfolios. Advances in generative AI are driving providers to ramp up their IDP capabilities.

Insurance 78

Insurance Banking Research Automation 78

McKinsey and Company

DECEMBER 20, 2022

Banking is radically transforming. Many banks can thrive by fundamentally changing the way that financial services are embedded into daily life.

Banking 126

Banking Service 126

IBM Services

FEBRUARY 1, 2024

More prominently, central bank digital currencies (CBDCs) have come to offer digital forms of central bank money, while tokenized deposits tokenize the lifecycle of commercial bank money in both the retail and wholesale context. What are central bank digital currencies? Payment transaction privacy is also important.

Banking 96

Banking Retail Regulations Research 96

McKinsey and Company

OCTOBER 18, 2022

The current model of universal retail banking is unsustainable over the long term. To thrive, banks need to reinvent themselves, focusing on businesses where they can achieve and extend market leadership in the new digital world.

Banking 105

Banking Retail Marketing Service 105

Forrester Digital Transformation

MARCH 27, 2023

Read on for a look at Forrester’s evaluation of the 13 most significant open banking intermediaries: The Forrester Wave™: Open Banking Intermediaries, Q1 2023.

Banking 130

Banking Information Technology Management Service 130

Perficient Digital Transformation

MARCH 30, 2023

Recently, I attended the 2023 Bank Automation Summit , where one of the significant topics of discussion was how banks navigate their transition to the cloud. Given their unique vulnerabilities, what do financial services institutions need to consider when migrating to the cloud?

Banking 115

Banking Automation Regulations Sourcing 115

IBM Business Partners

JUNE 12, 2023

As public cloud technology and hybrid multicloud architectures are being adopted in financial institutions at an increasing rate, we’re observing that their counterparts in the public sector— central banks—are a long way behind, due at least in part to a profoundly risk-averse approach.

Banking 90

Banking Cybersecurity Collaborations Service 90

McKinsey and Company

OCTOBER 13, 2022

With central banks increasingly exploring central bank digital currencies (CBDCs), now is the time for commercial banks to establish their role in a fast-changing landscape.

Banking 106

Banking Service 106

Forrester Digital Transformation

OCTOBER 15, 2021

Forrester surveyed customers of the 38 of the largest and most important banking brands in France, Germany, Italy, Spain, and the UK about the quality of their experiences as a part of our European Banking Customer Experience Index, 2021.

Banking 130

Banking Customer Service Service 130

McKinsey and Company

APRIL 27, 2023

Mambu co-founder Eugene Danilkis talks about how banks can approach core technology transformation and keep up with the fast pace of change, then offers his take on the future of human interaction.

Banking 125

Banking Service 125

Forrester Digital Transformation

NOVEMBER 28, 2022

Forrester’s European Open Banking Forecast predicts a doubling of the adoption of open banking across countries, and use cases, from 2022 to 2027.

Banking 130

Banking Service Innovation Management Service 130

Forrester Digital Transformation

MAY 8, 2023

Earning and defending customers’ trust, considering the current volatility in financial markets, the infamous downfall of Credit Suisse, the collapse of First Republic Bank, and the ongoing banking scandal in China, requires a special commitment, not lip service. They also expect genuine […]

Banking 130

Banking Service Insurance Marketing 130

Everest Group

NOVEMBER 10, 2023

Webinar Realize your Embedded Finance and Lifestyle Banking strategy November 16, 2023 8:00 AM PT | 11 AM ET Join Everest Group Practice Director Kriti Seth in this upcoming webinar to discover how innovative platforms empower financial institutions to navigate the evolving banking regulatory landscape and revolutionize customer experiences.

Banking 65

Banking Finance Insurance Regulations 65

Everest Group

FEBRUARY 26, 2024

billion acquisition of Discover Financial Services would combine two of the largest credit card companies, creating the most dominant US credit card firm. This deal holds the potential to significantly impact the banking and financial services (BFS) IT services market and providers. Capital One’s planned US$35.3

Banking 59

Banking Risk Management Risk Management Marketing 59

IBM Business Partners

JULY 31, 2023

The world’s biggest modernization challenges are concentrated in the banking industry. Before the internet and cloud computing , and before smartphones and mobile apps, banks were shuttling payments through massive electronic settlement gateways and operating mainframes as systems of record.

Banking 51

Banking Service Analytics Risk Management 51

McKinsey and Company

JULY 26, 2022

Banks today urgently need a new core platform, but building one is time-consuming, expensive, and uncertain. It may help to think strategically and pursue a two-track process.

Banking 124

Banking Service 124

Everest Group

MARCH 16, 2023

With the recent banking implosion, the global financial services industry , technology companies, and service providers will be hit in different ways. Let’s explore the reverberations of these concerning banking trends. These banks will need to assess their portfolios and provide assurance to their customers.

Banking 52

Banking Service Right-Sizing Risk Management 52

Perficient Digital Transformation

DECEMBER 22, 2023

This blog was co-authored by: Ashley Simmons In conversations with financial services executives, Perficient consultants consistently delve into the application and usage of artificial intelligence (AI) within the industry. Contact our experts today if you are interested in learning more about up-and-coming news in financial services.

Banking 52

Banking Risk Management Risk Management Cybersecurity 52

McKinsey and Company

DECEMBER 6, 2022

African banks can increase their productivity to enhance competitiveness, build resilience, and deliver new value to customers—even in the face of a tightening global business environment.

Banking 103

Banking Service 103

Forrester Digital Transformation

SEPTEMBER 28, 2021

Banks and other financial services firms always ask: “What are the others doing?” Source: Financial Services Firms Have Solid […].

Service 246

Service Banking Sourcing Information Technology 246

Automation Anywhere

JULY 13, 2022

The company advises business leaders on strategy, marketing, organization, operations, IT, and M&A across industries, including financial services. As more fintechs enter the market and consumer preferences shift, traditional retail banks face significant challenges in attracting and holding customers while remaining profitable.

Banking 96

Banking Retail Automation Robotics Process Automation 96

McKinsey and Company

OCTOBER 10, 2021

As clients demand solutions to enhance their corporate treasury activities, banks are increasingly partnering with fintechs and software players.

Banking 96

Banking Service Software 96

Perficient Digital Transformation

APRIL 20, 2023

The Landscape According to Forbes Advisor: 2022 Digital Banking Survey , as of 2022, 78% of adults in the U.S. prefer to bank via a mobile app or website. blockchain​, digital wallets​, money center banks​, emerging payment solutions, digital lending​, economic turmoil​, and fintech disintermediation).

Banking 69

Banking Marketing Research Design 69

Forrester Digital Transformation

NOVEMBER 1, 2022

Inflation, rising interest rates, and the war in Ukraine are creating a challenging landscape for the banking sector, yet wise firms will invest with the long term in mind.

Banking 130

Banking Service 130

TTEC

JULY 13, 2021

With shifts in attitudes towards the issue of data ownership illustrated by regulations such as GDPR and concepts such as the open data movement, our guest Huw Davies, Co-founder & Chief Commercial Officer at Ozone API provides his views of financial service platforms implemented through a Banking as a Service-concept.

Banking 52

Banking Service Retail Regulations 52

Forrester Digital Transformation

FEBRUARY 11, 2022

In 2022, banks are refocusing their efforts on innovation, sustainability, and IT improvements.

Banking 242

Banking Finance Service 242

31 West

APRIL 16, 2024

Many institutions focus on bureaucracy in customer service. Higher education institutions can improve services by understanding who their customer is. Institutions should offer training to improve their customer service teams. Here are different strategies to help improve customer service in higher education.

Customer Service 130

Customer Service Service Call Center Customer Support 130

Forrester Digital Transformation

MAY 17, 2022

With a strong presence on major retailers’ websites and increasing brand awareness among consumers, BNPL is receiving growing attention from the world’s top banks, lenders, and credit card providers. The “buy now, pay later” (BNPL) market is hotter than ever.

Banking 130

Banking Marketing Retail Service 130

IBM Business Partners

AUGUST 17, 2023

The introduction of Central Bank Digital Currency (CBDC) has added a new dimension to blockchain technology that transforms the future of payments for businesses and individuals. Some time ago, banks and governments started shifting their attention towards using digital assets in their operations and economies.

Banking 72

Banking E-Commerce Supply Chain Management Government 72

McKinsey and Company

OCTOBER 25, 2022

Small and medium-size enterprises are a clear growth opportunity for banks in a difficult environment. A digital-first approach with a personal touch can help banks crack the code of this historically overlooked segment.

Banking 88

Banking Service 88