Does Your Global Business Services Function Add Value?

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Less than half of companies believe their global business services (GBS) function adds value. This requires GBS organizations to adopt a new mindset—one that goes “Beyond GBS.”

Highlights:

•  “Beyond GBS” organizations strengthen their ownership of end-to-end outcomes. They run GBS like a business in terms of performance, cost, and service levels, and they attract more attention from the C-suite.

•  They lead digitization initiatives, scale their best practices internally using consistent structures and processes globally, and provide new value-added services adjacent to their core delivery.

•  Implementing this model involves building a robust digital and data backbone, fostering internal partnerships, and redefining the GBS mandate to include value-added activities beyond traditional transactional processes.

Read (8-minutes) the entire article here.