Ryan Strategic Advisory is pleased to release Profiles in Emerging Outsourcer Success: 2024, the latest research identifying the most disruptive up-and-coming customer experience outsourcing providers to watch in 2024. This is the third iteration of this report, and it highlights six rapidly-growing CX services players that should be on the radar of executives across the BPO ecosystem.
“Each of the firms discussed in this year’s report each has its own geographic niche and brings valuable subject matter expertise to the table. The ability for an emerging provider to disrupt in a specific vertical, technology, or function is essential in their ongoing growth, especially in a consolidating market. The BPOs chosen in 2024 are true testament to the vigor and energy required to shake things up in the CX space” stated Sean Goforth, the report’s author and Director of Research at Ryan Strategic Advisory.
The six firms identified in this year’s document include operators based in Colombia, Ghana, Nigeria, the Philippines, Serbia and the UK. Not only is each firm profiled, but the most important elements related to their respective success in the CX services marketplace are highlighted.
