31 West

MARCH 24, 2024

Tech companies are in a relentless pursuit to heighten the caliber of their customer service – a critical determinant of success. Amidst this endeavor, Data Security Posture Management (DSPM) emerges as a formidable ally. It’s subtle, but substantial – like having an unbreakable shield that not only guards but also enhances capabilities.

Customer Service 100

Customer Service Service Call Center Outsourcing 100

31 West

MARCH 16, 2024

In this era, online shopping has revolutionized how people shop, shifting away from traditional brick-and-mortar stores. With a few clicks, consumers can conveniently purchase goods and services from the comfort of their homes. For entrepreneurs in the retail sector, it’s essential to employ tools and strategies that elevate their brand and attract their desired customer base.

Retail 130

Retail Right-Sizing Call Center Sales 130

31 West

FEBRUARY 27, 2024

In today’s competitive business landscape, the focus is on providing customer-centric solutions. Identifying your clients’ needs, putting them first, and ensuring that your goals align with their requirements are some key factors that can help establish your brand. As your business scales, your customers will demand a 24/7 support service that provides real-time assistance when needed.

Service 130

Service Customer Support Out-Tasking Call Center 130

31 West

JANUARY 24, 2024

The growing risk of security breaches has encouraged businesses to adapt to the latest and advanced security practices. Encryption, tokenization, multi-factor authentication, and access control are some of the security measures that every business, no matter their size or industry, implements today. In particular, IT firms need more robust security tools, as they work with clients’ confidential information.

Engineering 100

Engineering Service Cybersecurity Accounting 100

31 West

JANUARY 17, 2024

Living in a fast-progressing world with constantly appearing new technologies and Internet features requires the user’s maximum caution and awareness about possible cyber dangers. Digitalization has brought plenty of benefits to our everyday life. However, it has given a lot of opportunities to some individuals to use it for particular fraud activities.

Cybersecurity 130

Cybersecurity Government Regulations Accounting 130

31 West

JANUARY 9, 2024

Introduction to AWS Solutions Architect Role Amazon Web Services (AWS) is a cloud computing platform that offers a broad range of cloud services to organizations of all sizes. An AWS certified solutions architect plays a key role in deploying and managing a company’s cloud computing architecture on the AWS platform. The architects are also involved in migrating existing systems to new services on Amazon’s platform.

Right-Sizing 130

Right-Sizing Design Service Research 130

31 West

DECEMBER 15, 2023

In this digital age, cybersecurity is more important than ever to keep kids’ schooling safe. As more schools go online, kids are learning a lot and interacting with technology all the time. They now have a lot of new options, but they are also more likely to be hacked. Using technology in school leads to several problems. Cyber threats can be found everywhere online.

Cybersecurity 130

Cybersecurity Engineering Software Accounting 130

31 West

NOVEMBER 29, 2023

You have to be cautious, as disguises of phishing scams are prevalent. Have you ever received an email claiming to be from a prince, offering a share of their fortune? You know better than to fall for that one, but what about emails, texts, and calls that appear to be from trusted individuals like your CEO or colleague? Recent data highlights an alarming increase in phishing scams, making them harder to detect: Barracuda reports that 91% of all cyberattacks begin in your inbox; Verizon finds tha

Cybersecurity 130

Cybersecurity Accounting Sourcing Human Resources 130

31 West

NOVEMBER 29, 2023

In the digital era, where the internet is a central pillar of our daily lives, the importance of cybersecurity in modern web design has never been more crucial. Websites are not just digital storefronts or platforms for content; they are vital assets that require robust protection. As the first line of defense against an ever-evolving landscape of cyber threats, a well-designed website must integrate security at its core.

Cybersecurity 130

Cybersecurity Design E-Commerce Software 130

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions. Drawing on various methods and sources, we’ll explore how effective ITSM can revolutionize the educational experience.

Management 130

Management Service Administrative Research 130

31 West

NOVEMBER 25, 2023

In an era where technology shapes our everyday lives, cloud computing is a cornerstone of modern tech innovation. Among the giants in this field, Microsoft Azure has emerged as a leader, offering scalable and flexible cloud solutions. For the educational sector, Azure is not just a tool but a gateway to future-ready skills, equipping students with the knowledge they need in a tech-dominated world.

Flexibility 242

Flexibility Collaborations Research Administrative 242

31 West

NOVEMBER 23, 2023

With rapid technological advancements rolling ever onwards, IT outsourcing service providers need to remain ahead of the curve. The key is scrutinizing and adopting emerging data trends as early as possible. To adapt successfully, providers of IT service desk outsourcing in particular must recognize client needs that are shaped by these changes, identifying areas where they can add value or enhance their services.

Outsourcing 130

Outsourcing Service IT Outsourcing Analytics 130

31 West

NOVEMBER 23, 2023

In the rapidly evolving landscape of education, collaborative learning has become increasingly important. With the integration of digital tools like Office 365, the possibilities for enhancing this collaboration have grown exponentially. This guide is designed to help students and educators make the most of Office 365, transforming learning in and out of the classroom.

Collaborations 130

Collaborations Co-Sourcing Administrative Automation 130

31 West

OCTOBER 27, 2023

Have you ever wondered about the secret sauce behind acing the ITIL Foundation exam? “Prepare for the ITIL Foundation exam and understand ITIL concepts and practices” is not just a mantra, but a journey of discovery and mastery. Dive deep into this guide to unveil the strategies, insights, and expert advice to bolster your preparation, driving you towards success.

Out-Tasking 130

Out-Tasking Service Information Technology Management 130

31 West

OCTOBER 2, 2023

Table of Contents: Introduction Client Background Challenges Solution Implementation Results Conclusion 1. Introduction In the fast-paced world of logistics, the efficiency of IT systems is paramount. A leading logistics company, hereafter referred to as “Our Client” recognized the need to optimize their IT service desk services to ensure uninterrupted operations and enhanced customer satisfaction.

Service 130

Service Supply Chain Management Analytics Software 130

31 West

OCTOBER 2, 2023

Table of Contents: Introduction Client Background Challenges Solution Implementation Results Conclusion 1. Introduction In the pharmaceutical industry, seamless IT support is essential to maintain productivity, ensure regulatory compliance, and safeguard sensitive data. This case study delves into our experience with a pharmaceutical client, known as “PharmaTech” Our client wanted to outsource its tier-1 support & was actively looking for an IT service desk provider.

Pharmaceuticals 130

Pharmaceuticals Service Manufacturing Research 130

31 West

OCTOBER 2, 2023

Table of Contents: Introduction Client Background Challenges Solution Implementation Results Conclusion 1. Introduction In the hospitality industry, efficient IT support is crucial for providing exceptional guest experiences and maintaining seamless hotel operations. This case study examines the journey of a large hotel chain, referred to as “HospitalityX,” as it sought to enhance its Level-1 IT service desk services.

Service 130

Service Efficiency Collaborations Management 130

31 West

SEPTEMBER 20, 2023

Although OneDrive has become quite mainstream, there still are people who do not utilize this Microsoft application to its fullest. When used correctly, Microsoft’s OneDrive allows you to share your files and folders with anyone in a single centralized location. Like Google’s Google Drive and Apple’s iCloud, OneDrive offers businesses sufficient space in the cloud to store, edit, share, and use files effortlessly.

Accounting 130

Accounting Right-Sizing Collaborations Efficiency 130

31 West

SEPTEMBER 5, 2023

Cybersecurity is evolving all of the time. As cybercriminals craft innovative ways to breach systems, it’s imperative that you stay several steps ahead of them. This is the case irrespective of the server you use. In this blog post, we’re going to focus on Windows Servers in particular. After all, they’re very popular with businesses today. Also, worryingly, Microsoft vulnerabilities hit an all-time high in the latest Microsoft Vulnerabilities Report , with 1,292 vulnerabilities reported in tota

Cybersecurity 130

Cybersecurity Administrative Out-Tasking Software 130

31 West

JULY 28, 2023

In our digital landscape, where information flows continuously, safeguarding organizations has become challenging. As cyber threats mutate and grow, the battle for network security demands an incredible alliance. Here enters the unbeatable trio: Office 365, Azure, and Windows Server. They are a dynamic trifecta that combines to provide the ultimate digital sanctuary.

Event Management 130

Event Management Analytics Regulations Accounting 130

31 West

JULY 25, 2023

Dropshipping is a streamlined option for anyone who wants to get into ecommerce but doesn’t want to be burdened with the process of making, storing, or delivering products themselves. If your business is in this field, then a focus on establishing and nurturing customer relationships is at the core of what can make it a success. Here’s a look at how to use CRM solutions and strategies to achieve this.

Management 130

Management E-Commerce Sales Automation 130

31 West

JULY 22, 2023

Setting up a remote connection enables employees to work from home and just about anywhere. All that’s needed is a laptop, a stable connection, and a proper setup, and you can enjoy an interrupted remote desktop connection. However, technical issues are not uncommon in remote desktop setups. Network failure, firewall problems, SSL certificate issues, or DNS problems can disconnect your remote desktop from the host computer.

Research 130

Research Service 130

31 West

JULY 11, 2023

Outlook calendar can be integrated with email and contacts, allowing people to keep up-to-date with their schedules. The calendar can also be shared with the team members so they can know your upcoming meetings, events, and other programs. You can create appointments and events in the Outlook calendar. You can also set reminders to get notifications for every upcoming meeting or an important event.

Accounting 100

Accounting 100

31 West

JULY 10, 2023

You send an email only to realize later that you have missed important information. We all have been there. Outlook email offers a host of advanced features, including advanced security, and the option to recall a message. Fortunately, the recall option allows you to unsend a message or replace it if you discover an error in the email. The feature comes in handy for those who forward a private email to all by hitting the “Reply All” button.

Accounting 130

Accounting 130

31 West

JULY 5, 2023

Outlook is commonly used to send and receive emails. It’s famous for its advanced features, including task and contact management, browsing, notes, and more. It manages your emails flawlessly, but what if you mistakenly delete an important message? Where does it go? And how can you recover it? In this post, we’ll find out what happens to the deleted messages on Outlook and what’s the recovery process.

Out-Tasking 130

Out-Tasking Accounting Management Service 130

31 West

JULY 3, 2023

MS Office 365 emerges as the most preferred business solution platform. It helps all sizes and types of businesses to operate efficiently and securely. However, the user popularity of Office 365 also grabs hackers’ attention. According to research by Kaspersky, more than 70% of cyber-attacks in 2022 targeted the MS Office platform. This scenario is a matter of concern for all businesses, especially IT service desk services.

Accounting 130

Accounting Research Efficiency Service 130

31 West

JULY 3, 2023

What started as a necessity during the pandemic has become a new normal. The remote work trend has become popular among all industries. While some focus on hybrid work arrangements, others have established a digital presence and built a remote workforce. The popularity of the remote work trend has not gone unnoticed by cybercriminals, though. That’s why it’s become essential to up your security protocols, more now than ever.

Cybersecurity 130

Cybersecurity Software Accounting Service 130

31 West

JUNE 29, 2023

Disaster recovery (DR) refers to organizations’ strategies and procedures to recover from unforeseen events that disrupt normal operations. These events may include natural disasters, hardware failures, or cyberattacks. In the past, disaster recovery often involved maintaining physical data backups at offsite locations. However, the dawn of the cloud era has brought a game-changer: cloud-based disaster recovery.

Right-Sizing 130

Right-Sizing Flexibility Automation Efficiency 130

31 West

JUNE 29, 2023

Creating a digital signature and attaching it to all Outlook emails can help you leave a positive impression on your clients and whoever you approach through email. You can add this signature email to all messages forwarded from your Outlook or select ones. If you don’t know how to create digital signatures in Microsoft Outlook 365, we have got you covered.

Right-Sizing 130

Right-Sizing Accounting Jobbing 130

31 West

JUNE 27, 2023

Google Workspace helps you set the most efficient business operation process with a pack of advanced tools and software. It provides you with the A to Z business solution, enhancing your customer service, team collaboration, data security, project management, etc. So your IT service desk can perform efficiently, providing flawless services. Businesses, irrespective of their size and kind can benefit from Google Workspace.

Collaborations 130

Collaborations Accounting Efficiency Flexibility 130

31 West

JUNE 23, 2023

Microsoft’s Remote Desktop Connection tool comes in handy for users that work from home or IT help desk companies that offer services to businesses located afar. With this option on, you can share files, get a real-time view of all features, troubleshoot a problem, and execute other remote activities flawlessly. The feature enables IT departments and employees to remotely log into their office computers connected to the organization’s main network.

Right-Sizing 130

Right-Sizing Accounting Software Service 130

31 West

JUNE 20, 2023

Google Workspace is an easy and suitable way to manage your projects. The best part is you can use other third-party tools within the workspace platform and organize the tasks efficiently. Several tools are available in Google Workspace that you can use to organize tasks from the beginning to the end of a project. Moreover, the AI-enabled features of Google Workspace can make your IT help desk support services more organized.

Management 130

Management Collaborations Accounting Efficiency 130

31 West

JUNE 20, 2023

Do you send emails to your clients manually? If you have still not embraced Outlook’s Out of Office Automatic reply, now is the best time to implement this change. IT help desk providers that single-handedly email their clients or send bulk messages in personalized formats to individuals need an automatic reply option. Let’s see how automatic replies can help and how you can activate them.

Accounting 130

Accounting 130

31 West

JUNE 9, 2023

Antivirus programs have become a necessity today. With the growing cases of cybercrimes reported around the world, protecting your personal devices and information is important, more now than ever. Antivirus software is designed to protect your system from malware attacks, ransomware, phishing, and other cyber threats that can compromise your personal information.

Software 130

Software Management Design Service 130

31 West

JUNE 5, 2023

Google Workspace offers unmatched benefits for both established and small businesses. For example, as a small business owner, you can opt for an individual account. It provides additional benefits on primary features such as longer meeting times, enhanced storage, etc. So solopreneurs can experience more productivity by using Google Workspace from their personal Gmail, Yahoo, or Hotmail accounts.

Accounting 130

Accounting Collaborations Efficiency Service 130

31 West

JUNE 5, 2023

The growing popularity of the cloud-based work environment has encouraged businesses to move their operations to the cloud. While they are migrating the data online, a common question they ask is “What’s the security they can expect from the cloud”? The demand for SaaS, like Microsoft 365, is on the rise. But, does it feature crucial security tools?

Risk Management 130

Risk Management Risk Management Accounting Event Management 130

31 West

JUNE 2, 2023

Active Directory is any hacker’s primary target when they are attempting a security breach. That’s because every hacker or malicious actor knows that access to your network and admin accounts lies in the active directory. Once they get access to the AD, they can escalate their permission levels to hack the administrator’s account and cause a major security breach.

Administrative 130

Administrative Accounting Management Jobbing 130