The Global Small Business Blog
APRIL 18, 2024
©iStock/metamorworks Since more than 95% of global consumers live outside of the U.S., reaching new customers transnationally can help you expand your business market, profits, and revenue. Should you go global at the outset or wait until you and your team are in the ready state? Here are five tips on how to scale from startup to global expansion.
Redial
APRIL 17, 2024
Why South Africa? April 17, 2024 / in Business Process Outsourcing / by Deidad Juarez South Africa presents significant opportunities within the global outsourcing landscape. Its strategic location, skilled workforce, cost-effective solutions. From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond.
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31 West
APRIL 16, 2024
Research shows customer support is poor in many universities and colleges. Many institutions focus on bureaucracy in customer service. As a result, poor admission and dropout rates continue to increase. Higher education institutions can improve services by understanding who their customer is. They need to hire the right personnel and invest in modern technologies.
Perficient Digital Transformation
APRIL 15, 2024
Introduction: In the world of robotic process automation (RPA), Blue Prism stands out as a leading platform that empowers organizations to automate their business processes. While designing and developing automated solutions using Blue Prism is essential, debugging plays a crucial role in ensuring smooth operation and efficient execution. In this blog, we will explore some invaluable debugging techniques in Blue Prism that can help you identify and resolve issues, ultimately optimizing your auto
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Amzur
APRIL 18, 2024
From integrating emerging technologies to managing cybersecurity threats and driving operational efficiencies, the role of a CIO has never been more complex or crucial. As organizations increasingly rely on technology to fuel their growth and operations, the demands on CIOs to deliver cutting-edge solutions while ensuring seamless and secure IT operations have intensified.
The Global Small Business Blog
APRIL 12, 2024
©iStock/krblokhin Bain & Company’s first annual Consumer Products Report , which hopes to assist the industry in formulating a new playbook for the months ahead. Bain surveyed more than 120 senior consumer products executives around the world on their experience in 2023 and their strategic priorities this year. In this report, we [Bain] first examine how 2023 has left the industry at a crossroads, then explore the connection between profitable growth and positive stakeholder impact.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Offshore India Data Entry
APRIL 12, 2024
Introduction Running an ecommerce store can be thrilling, but ecommerce product data entry can quickly become a time-sucking black hole. What if there was a way to unleash hidden growth potential by outsourcing this task? Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts.
Perficient Digital Transformation
APRIL 17, 2024
Empowering Automation in the Digital Era In this highly digitally connected world, companies are always looking for new and creative ways to improve efficiency, simplify procedures, and provide better customer service. Robotic Process Automation (RPA) has become a game-changing technology that helps businesses accelerate up operations, cut down on human error, and automate repetitive activities.
IBM Services
APRIL 18, 2024
Imagine a world where machines aren’t confined to pre-programmed tasks but operate with human-like autonomy and competence. A world where computer minds pilot self-driving cars, delve into complex scientific research, provide personalized customer service and even explore the unknown. This is the potential of artificial general intelligence (AGI), a hypothetical technology that may be poised to revolutionize nearly every aspect of human life and work.
The Global Small Business Blog
APRIL 13, 2024
©2024 Laurel J. Delaney. All rights reserved. "The earth together with its surrounding waters must in fact have such a shape as its shadow reveals, for it eclipses the moon with the arc of a perfect circle.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Everest Group
APRIL 16, 2024
LIVE WEBINAR Maximizing Value in Business Process Outsourcing Contracts April 16, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities. In this informative webinar, Everest Group’s pricing analysts will discuss how enterprises can drive more value in their outsourced contracts amid the current global economic slowdown.
Intelligent Sourcing
APRIL 15, 2024
Workforce Management (WFM) doesn’t appear to be the most exciting of subjects. It’s usually just another three-letter acronym that customer service specialists drop into conversation along with all those metrics they use to measure performance in the contact centre. FCR. AHT. It’s all acronyms. But a lot has changed since the pandemic shook up this […] The post Flexible Workforce Management In BPOs Is Undergoing A Post-Pandemic Renaissance appeared first on Intelligent Sourcing.
Perficient Digital Transformation
APRIL 16, 2024
Health insurers today are facing a rapidly evolving landscape of complex expectations and requirements. Whether it’s responding to government mandates regarding interoperability and data privacy or customer demand for a seamless digital experience, constant evolution is key to staying at the forefront of industry standards. Your future success will be determined by the investments you make now in your capabilities and technology.
IBM Services
APRIL 15, 2024
The latest findings of the IBM X-Force® Threat Intelligence Index report highlight a shift in the tactics of attackers. Rather than using traditional hacking methods, there has been a significant 71% surge in attacks where criminals are exploiting valid credentials to infiltrate systems. Info stealers have seen a staggering 266% increase in their utilization, emphasizing their role in acquiring these credentials.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
The Global Small Business Blog
APRIL 17, 2024
©iStock/PeopleImages The “sleep economy,” which includes everything from mattresses to wearable devices to supplements and more, is booming and is projected to reach a record high of $585 billion for 2024 – it's biggest year yet for the sleep industry. How much would you pay for a good night’s sleep? For many people, the answer is “a lot.” Americans (and the rest of the world) are desperate for better sleep — and they’re spending more and more money to get it.
Everest Group
APRIL 16, 2024
Implementing dollarization can help resolve Argentina’s economic woes and ongoing inflation, but it poses complex challenges for stakeholders. Read on to explore the opportunities, obstacles, and financial and operational impacts for global companies in Argentina. Argentina’s chronic economic struggles, characterized by persistent inflation and macroeconomic instability, have reignited the debate surrounding dollarization – adopting the US dollar as its official currency.
Blue Ocean
APRIL 16, 2024
Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.
Unosquare
APRIL 18, 2024
Developers to prioritize memory-safe programming languages like Rust over traditional options like C and C++. This shift aims to reduce software vulnerabilities and significantly bolster overall cybersecurity. But why the sudden push for Rust? The Memory Maze: Why C/C++ Are Vulnerable C and C++ are workhorses in the programming world, powering everything from operating systems to embedded systems.
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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.
IBM Services
APRIL 15, 2024
The manufacturing industry is in an unenviable position. Facing a constant onslaught of cost pressures, supply chain volatility and disruptive technologies like 3D printing and IoT. The industry must continually optimize process, improve efficiency, and improve overall equipment effectiveness. At the same time, there is this huge sustainability and energy transition wave.
The Global Small Business Blog
APRIL 16, 2024
©iStock/Prostock-Studio Built by industry experts and relied on by market-leading brands and manufacturers, Worldly provides your business with the insights needed for impact improvement, compliance, and disclosure. Spot trends, learn about compliance, and find more sustainable materials. There is always room for improvement. Know what you need to know.
Influx
APRIL 18, 2024
54% of businesses rely on third-party vendors to augment their customer service. Customer support can be a lot to manage in-house. Organizations of all sizes are turning to on-demand support to rapidly scale and deliver world-class experiences at a fraction of the cost. Support as a Service (aka SaaS) is similar to Software as a Service, but instead of providing software, this service offers support solutions on a subscription basis — giving you the same level of autonomy over external support.
Ivemsa
APRIL 17, 2024
Time is of the essence when making the transition to manufacturing in Mexico. It typically takes a standalone entity six to seven months to launch production after they’ve secured a building site. During this time, the manufacturer is required to secure all permits and certifications, which is a process that can hold up production, namely when it comes to IMMEX approval.
Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast
Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens
Unosquare
APRIL 18, 2024
Conversational User Experience (UX) is a transformative approach that redefines how users interact with technology. Unlike traditional UI/UX design, which revolves around visual and structural elements, Conversational UX focuses on crafting interactions that mimic human conversation. This design paradigm leverages text or speech-based interfaces, such as chatbots, voice assistants, and messaging apps, to facilitate a dialogue between the user and the system.
IBM Services
APRIL 16, 2024
As technology expands, at TechD , we know that the quality of generative AI (gen AI) depends on accurate data sourcing. A reliable and trustworthy data source is essential for sharing information across departments. Through the implementation of generative AI we are able to expand our knowledge to many individuals easily, quickly and efficiently becoming a resource.
The Global Small Business Blog
APRIL 15, 2024
©iStock/DINphotogallery What's affecting me, my clients, my colleagues and other global small business owners: Emerging markets are exercising greater global sway. Here are some cool inventions in 2024. AI translation and captioning. Worldwide B2B ecommerce size and sales forecast. Quote of the week: "It is usually people in the money business, finance, and international trade that are really rich." – Robin Leach Freight forwarder guidance and best practices.
SEBPO
APRIL 17, 2024
CFO Leadership Summit | Spring Total 0 0 0 0 April 28-30, 2024 Bellagio Hotel & Casino, Las Vegas, NV CFO Leadership Summit | Spring 2024 If you’re like most, you’re headed to Connect CFO to grab valuable strategies, solutions, and connections that will hopefully pay dividends for years to come. If that is your goal, you’re going to want to connect with SEBPO’s Chief Revenue Officer Todd Handy and Vice President of Client Solutions Al Rose while you’re there.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Ivemsa
APRIL 17, 2024
Nearshoring to Mexico comes with its own built-in benefits compared to operating in the U.S. or China. Lower labor costs and lease prices, as well as unique tax exemptions, are the main areas where manufacturers can save. Moreover, partnering with a Mexico shelter company can expand upon these advantages, resulting in even further cost savings and benefits.
Perficient Digital Transformation
APRIL 17, 2024
Over the last year or so, I’ve explored this idea of anthropomorphism in branding on a few different occasions via some article in CMSWire ( Apple Vision Pro and The Adobe Summit Recap). If you’re not familiar with this idea, let me break it down for you. Anthropomorphism is the idea of assigning human-like characteristics to non-human things. For example, our pets.
IBM Services
APRIL 12, 2024
This blog series discusses the complex tasks energy utility companies face as they shift to holistic grid asset management to manage through the energy transition. The first post of this series addressed the challenges of the energy transition with holistic grid asset management. The second post in this series addressed the integrated asset management platform and data exchange that unite business disciplines in different domains in one network.
The Global Small Business Blog
APRIL 19, 2024
Entrepreneurs are among the most dynamic drivers of global economic growth, and women are laying claim to the role in greater numbers than ever. In the U.S., for example, research shows that women-owned businesses are growing at twice the rate of all others. Yet, according to the World Bank, women continue to face enormous obstacles, including powerful social constraints, limited time and a lack of training.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
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