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Red Flags On Export Controls and Economic Sanctions

The Global Small Business Blog

©iStock/Suphanat Khumsap Export controls and economics sanction compliance is a key part of any multinational’s international regulatory risk management. The U.S. government has prioritized enforcement of export controls and economic sanctions laws and regulations, and penalties in individual enforcement actions can reach the hundreds of millions or even billions of dollars.

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Answerthink Receives SAP® North America Award for Partner Excellence 2024 for Service

The Hackett Group

Miami, FL – March 26, 2024 – Answerthink, a division of The Hackett Group , Inc. (NASDAQ: HCKT), today announced it has received an SAP ® North America Award for Partner Excellence 2024 for Service. Awards were presented by SAP (NYSE: SAP) to the top-performing partners in the North America region that have made outstanding contributions to driving digital transformation for businesses that use SAP solutions.

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5 Ways DSPM Elevates Customer Service Standards For Tech Companies

31 West

Tech companies are in a relentless pursuit to heighten the caliber of their customer service – a critical determinant of success. Amidst this endeavor, Data Security Posture Management (DSPM) emerges as a formidable ally. It’s subtle, but substantial – like having an unbreakable shield that not only guards but also enhances capabilities.

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Top petrochemicals employment trends to look out for in 2024

Airswift

Source: Pexels/Tom Frisk Launched in 2017, the Global Energy Talent Index (GETI) Report charts emerging trends across the world’s energy workforce. Since its inception, GETI has depicted insights from thousands of energy professionals to create a comprehensive map of the evolving energy landscape, giving organisations the tools they need to refresh their skills and retain their talent.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Ahead of the curve: How generative AI is revolutionizing the content supply chain

IBM Services

The global adoption of generative AI is upon us, and it’s essential for marketing organizations to understand and play in this space to stay competitive. With content demands expected to grow in the next few years, organizations need to create more content at a faster pace to meet customer expectations and business needs. Knowing how to manifest these improvements is not always clear: Enter generative AI and the content supply chain.

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Today in Global Small Business: The Weather in Your Language

The Global Small Business Blog

©iStock/NiroDesign What's affecting me, my clients, my colleagues and other global small business owners: NOAA's National Weather Service (NWS) provides the weather in your language. Who will win the translation battle, AI or human translators ? Caution for AI translation. Quote of the week: "Words travel worlds. Translators do the driving." – Anna Rusconi Some good AI translation software and tools in 2024.

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Driving Factors for IT Services Recovery in 2024: Insights from Everest Group’s Forces & Foresight™ Research | Blog

Everest Group

Our inaugural Forces & Foresight research uncovers three factors we predict will drive a gradual recovery in tech services this calendar year. Continue reading to understand the projected path for the IT services industry’s rebound and implications for providers. Learn more about Forces & Foresight. After the global financial crisis in 2008 and the COVID-19 pandemic in 2020, the IT services industry took five to eight quarters to recover.

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What Is Technical Support in BPOs?

Magellan Solutions

The question “What is technical support ?” has become increasingly relevant. Did you know that nearly 8 out of 10 businesses are outsourcing their information technology (IT) functions? That’s a staggering number! But why is this happening? Technology has become an integral part of our lives. It makes our daily activities both more accessible and more complex.

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Celebrating the women of IBM AI Ethics

IBM Services

For more than 100 years, IBM’s founding principles have inspired efforts to promote equality, fairness and inclusion in the workplace and society. The company has lived the value of “respect for the individual” by championing employment practices that reward ability over identity and that make work more attainable for all. In 1935, approximately twenty years after IBM was founded, it began hiring women into professional roles.

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Oh, Be Happy, That is, If You Live in Finland

The Global Small Business Blog

©iStock/ASphotowed The World Happiness Report draws on global survey data from people in more than 140 countries. Countries are ranked on happiness based on their average life evaluations over the three preceding years, in this case 2021 to 2023. The report is a partnership of Gallup, the Oxford Wellbeing Research Centre, the UN Sustainable Development Solutions Network and an editorial board.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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All Aboard! Visualize Business Impact with the Enterprise Cloud Transit Map

Perficient Digital Transformation

Cloud modernization is the primary driver of digital transformation and impactful business value. Cloud platforms have evolved from core technology to disruptive ecosystems of strategic advantage. Migration and modernization are vital to reach new markets, deliver innovative products, improve resiliency, reduce costs, and improve customer experiences.

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Analytics and Artificial Intelligence (AI) Services Specialists PEAK Matrix® Assessment 2024

Everest Group

Analytics and Artificial Intelligence (AI) Services Specialists Amid the macroeconomic headlines, many enterprises seek a proven RoI track record before committing to investments in Analytics and AI. Additionally, a stringent regulatory environment is prompting enterprises to cautiously approach the adoption of generative AI. These enterprises are seeking assistance from analytics and AI services specialists to run pilot projects and scale up implementations.

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NAB Show Las Vegas

SEBPO

NAB Show Total 0 0 0 0 April 13-17, 2024 Las Vegas Convention Center, Las Vegas, NV NAB Show Las Vegas How is your brand participating in the content economy? It might sound strange at first, framing content creation as an economy, but when your business relies on content for awareness, engagement and leads, you are participating in this rapidly evolving marketplace.

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Mitigating the impact of climate change in insurance and other financial services  

IBM Services

As the effects of climate change intensify, extreme weather events are becoming increasingly frequent and severe. The US experienced 25 extreme weather events in 2023, each causing losses of over USD 1 billion, with a total cost of USD 73.8 billion. These climate events have a huge potential impact on financial institutions. In 2021, large-scale floods affected the European countries of Austria, Germany, Belgium, the Netherlands and Luxembourg, causing USD 43 billion worth of damage in addition

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Congrats to Debra Dudley, Recipient of the Gail Adinamis wegg® Award for Global Exemplary Leadership® 2024!

The Global Small Business Blog

©2024 Women Entrepreneurs Grow Global®. All rights reserved. There are woman business owners and then there are global women business owners. Congratulations to Debra Dudley, Founder, Oscarware, Inc. for receiving the Gail Adinamis wegg® Award for Global Exemplary Leadership® 2024! Read on to discover what the award is about and why Debra earned it.

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Mastering Lightning Record Edit Form in LWC Salesforce

Perficient Digital Transformation

Hello Trailblazers… In the world of Salesforce development, Lightning Web Components (LWC) have revolutionized the way we build user interfaces. One of the key components in our toolkit is the Lightning Record Edit Form, which simplifies the process of editing records in Salesforce. In this blog, we’ll delve into the ins and outs of the Lightning Record Edit Form component in LWC, using the Contact object as our example.

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Transparent BPO Appoints Mo Kazi As Belize Site Director

Transparent BPO Outsourcing

Experienced leader with global BPO experience with a proven track record of developing both teams and operational growth. Rockville, MD – Transparent BPO would like to welcome Emahn Sanchez to the Transparent BPO Executive Team as our new Vice President of Philippines Operations. Emahn joins Transparent BPO with an impressive background and deep experience leading […] The post Transparent BPO Appoints Mo Kazi As Belize Site Director appeared first on Transparent BPO.

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Generative AI’s Trillion $ Frontier: Services Resilience in a Shifting Tech Spending Paradigm

Zinnov

Generative AI is making waves, with its potential to transform industries and redefine productivity. However, businesses must move beyond the hype and focus on the tangible, scalable Generative AI benefits it can deliver. To uncover the practical implications, Zinnov surveyed 320 C-suite executives and senior VPs from Fortune 1000 companies in North America and Western Europe.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Hyperscale vs. colocation: Go big or go rent?

IBM Services

Here’s the situation: You’re the CIO or similarly empowered representative of an organization. Different voices within your business are calling attention to the awesome scalability and power of hyperscale computing, which you’ve also noticed with increasing interest. Now the word comes down from on high that you’ve been tasked with designing and implementing your company’s hyperscale computing solution—whatever that should be.

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Every Type of Dubiousness

The Global Small Business Blog

©2024 Laurel J. Delaney. All rights reserved. “A facade of skyscrapers facing a lake and behind the facade [Chicago], every type of dubiousness.” – E.M.

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Understanding the Einstein Bot Builder: A Comprehensive Overview

Perficient Digital Transformation

Hello Trailblazers! Welcome to the Series of Salesforce Einstein Chatbots- Part 4 In today’s digital world, businesses continuously looking for new methods to improve customer interaction and accelerate support procedures. One such solution offered by Salesforce is the Einstein Bot Builder, a powerful tool that empowers organizations to create intelligent chatbots tailored to their specific needs.

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Top 10 Best BPO for SMEs in Customer Service

Magellan Solutions

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom? That’s when the best BPO companies come to the rescue!

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Reshoring – The Future of Supply Chains

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

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WINNING STRATEGIES OF INTELLIGENT AUTOMATION SERVICE PROVIDERS

Zinnov

The Intelligent Automation industry is on the cusp of incredible growth. By 2028, it’s projected to reach an astounding USD 200-240 Bn , from today’s USD 50-60 Bn. As of now, Intelligent Automation Services represent a USD 23-25 Bn component of the overall market. What’s captivating is the projection that the ratio of outsourced services within this domain, presently constituting 45% of total expenditure, is set to surge to 70% by 2028.

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The “hidden figures” of AI: Women shaping a new era of ethical innovation

IBM Services

The end of March marks the conclusion of Women’s History Month. And despite the increased focus on women’s issues and contributions to society throughout the month, the conversation would be incomplete without recognizing how indispensable the success of women—past and present—has been in the tech industry. In particular, women are leading the way every day toward a new era of unprecedented global innovation in the field of generative AI.

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Top Global Artificial Intelligence Markets Outside the United States

The Global Small Business Blog

©iStock/Jian Fan Artificial Intelligence is a top emerging technology with applications across industries and implications for our society. It has been reshaping the global economy and national security. The global AI industry is thriving. In 2021 (latest report), AI global funding doubled to $66.8 billion, and a record 65 AI companies reached $1B+ valuations, up 442% from the previous year.

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Introducing Salesforce Einstein Copilot for AI

Perficient Digital Transformation

Do you struggle to optimize user experience and maximize productivity? If so, your team is spending valuable time on repetitive tasks like data entry, locating the right information, and follow-ups, limiting time for core functions and strategic initiatives. What if an AI assistant could streamline workflows and unlock hidden efficiencies? Enter Salesforce’s Einstein Copilot , a game-changer that surpasses basic AI suggestions.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Overcoming Challenges in Strategic Portfolio Management with ServiceNow SPM

V-Soft Consulting

In the fast-paced world of business, Strategic Portfolio Management (SPM) has become a crucial process for organizations aiming to align their projects with strategic goals. However, like any transformative approach, SPM has its own share of challenges that organizations must tackle to gain benefits from it. In this blog post, we will delve into the biggest challenges faced in Strategic Portfolio Management.

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Four Tips to Nurture Outsourcing Partnerships

SEBPO

BLOG Four Tips to Nurture Outsourcing Partnerships March 25, 2024 Outsourcing partnerships amplify your company’s ability to achieve its goals faster by enhancing your teams’ skills and bandwidth. This improves your customer experiences, quality, processes, productivity, and delivery. The following tips can help you optimize those outcomes with help from your outsourcing provider.

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EclipseStore enables high performance and saves 96% data storage costs with WebSphere Liberty InstantOn

IBM Services

As AI technology advances, the need for high-performance, cost-effective and easily deployable solutions reached unprecedented levels. EclipseStore, a groundbreaking data storage platform from MicroStream , is revolutionizing the development of cutting-edge software applications. IBM ® collaborated with MicroStream to integrate the IBM WebSphere ® Liberty InstantOn feature within EclipseStore.

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Customer service: the boardroom imperative for today and tomorrow

Intelligent Sourcing

Reflecting further on our Annual Conference last week, it’s clear that enabling and empowering our people – whether through better training, access to data and knowledge, understanding customer behaviour better, or the use of outputs from the effective use of artificial intelligence is critical for achieving sustainable growth. From the conversations I had with many […] The post Customer service: the boardroom imperative for today and tomorrow appeared first on Intelligent Sourcing.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.