The Global Small Business Blog
APRIL 18, 2024
©iStock/metamorworks Since more than 95% of global consumers live outside of the U.S., reaching new customers transnationally can help you expand your business market, profits, and revenue. Should you go global at the outset or wait until you and your team are in the ready state? Here are five tips on how to scale from startup to global expansion.
Everest Group
APRIL 9, 2024
During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Keep reading for the perspectives of Everest Group Partner Rohitashwa Aggarwal, who attended the event. Reach out to us to learn more. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing?
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Everest Group
APRIL 16, 2024
LIVE WEBINAR Maximizing Value in Business Process Outsourcing Contracts April 16, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities. In this informative webinar, Everest Group’s pricing analysts will discuss how enterprises can drive more value in their outsourced contracts amid the current global economic slowdown.
The Global Small Business Blog
APRIL 22, 2024
©iStock/Pakin Jarerndee What's affecting me, my clients, my colleagues and other global small business owners: Books, reports, and articles that discuss trends in globalization. The KOF Globalization Index measures the economic, social and political dimensions of globalization. Why our world needs biggest restraint in biggest-ever election year. Quote of the week: "Think about the race of artificial intelligence … think about the geopolitical tension and the threat of fragmentation we will have
Advertiser: Paycor
Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.
Offshore India Data Entry
APRIL 19, 2024
Outsourcing has revolutionized the way businesses operate, offering a strategic solution to streamline processes, reduce costs, and boost efficiency. But, is Business Process Outsourcing (BPO) right for your business? With its numerous advantages and disadvantages, it’s crucial to weigh the pros and cons before making a decision. In this comprehensive guide, we’ll explore 20 advantages and disadvantages of BPO, providing you with the valuable insights you need to make an informed cho
31 West
APRIL 27, 2024
Effective management and a streamlined workflow require excellent collaboration between your internal and external teams. You need a system that can facilitate seamless communication across all departments within your organization, as well as your outsourced team. So, how do you choose a robust, user-friendly, and cost-efficient communication tool for your business?
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Perficient Digital Transformation
APRIL 29, 2024
We’ve all heard of servant leadership. The concept of “being a servant” to your teams and treating employees as critical individuals to be cultivated and empowered, has strong merit. However, many organizations fall short, with those at the top of the hierarchy viewing employees as interchangeable cogs in the corporate machine. Instead of diving deep into the theories, practices, and benefits of servant leadership, I will focus on a specific, related principle or mind-set: being unobtrusive.
Everest Group
APRIL 8, 2024
Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products Intelligent Document Processing (IDP) products continue to play a vital role in enterprises’ automation technology portfolios. IDP uses AI technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to classify and extract information from structured, semi-structured, and unstructured documents.
The Global Small Business Blog
APRIL 10, 2024
©iStock/Sundry Photography According to CEO of JPMorgan Chase Jamie Dimon, he believes artificial intelligence will have a huge impact on global business this year. He knows its influence will be significant. “We are completely convinced the consequences will be extraordinary and possibly as transformational as some of the major technological inventions of the past several hundred years: Think the printing press, the steam engine, electricity, computing and the Internet, among others,” the JPMor
Offshore India Data Entry
APRIL 12, 2024
Introduction Running an ecommerce store can be thrilling, but ecommerce product data entry can quickly become a time-sucking black hole. What if there was a way to unleash hidden growth potential by outsourcing this task? Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
31 West
APRIL 21, 2024
Picture this – you open your email, and it’s flooded with hundreds of customer queries. Each query seems urgent, and the customer wants either a quick reply or an immediate resolution. They also expect after-hours support from your agents. Some are tech-related, while others are general queries from your prospects that can eventually lead to a closed deal.
Redial
APRIL 17, 2024
South Africa presents significant opportunities within the global outsourcing landscape. Its strategic location, skilled workforce, cost-effective solutions. From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond.
Perficient Digital Transformation
APRIL 11, 2024
Documentation is a crucial part of your analytics implementation. From your Solution Design Reference document to your internal wiki for all resources, making sure that you can write and edit your documentation is key to ensuring a cohesive and thorough understanding of your implementation. With effective documentation, you can: Prevent knowledge gaps among team members and assist in onboarding efforts.
Everest Group
APRIL 3, 2024
Post-quantum cryptography (PQC) has become essential for enterprises to protect against future quantum-enabled attacks and secure digital assets and sensitive data. Read on to discover providers’ crucial role in preparing enterprises for PQC. Reach out to explore this topic further. As discussed in our previous blog , the emergence of quantum computing poses a significant threat to current public key cryptographic methods.
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Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for
The Global Small Business Blog
APRIL 27, 2024
©2024 Laurel J. Delaney. All rights reserved. "I like bold colors but usually wear black.
Eclaro
APRIL 26, 2024
The 2024 NFL Draft is providing great theater, as it does every year, a mix of drama and dreams come true, franchise-quarterback picks and head-scratching selections, gigantic cheers and profane jeers we can’t repeat here fill every round from the first pick through Mr. Irrelevant. Amid the entertainment, the NFL Draft is, at its core, an exercise in finding the Right People.
31 West
APRIL 16, 2024
With judicious planning, IT support can morph from a financial black hole into a beacon of savings. Consider cloud server support or outsourcing help desk services as examples – these are not only cost-effective solutions but also significant shifts in operational thinking that enable you to take your company to the next level. So, how does one navigate the landscape of IT support strategies to clinch those savings?
Redial
APRIL 17, 2024
Why South Africa? April 17, 2024 / in Business Process Outsourcing / by Deidad Juarez South Africa presents significant opportunities within the global outsourcing landscape. Its strategic location, skilled workforce, cost-effective solutions. From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond.
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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.
Perficient Digital Transformation
APRIL 16, 2024
Health insurers today are facing a rapidly evolving landscape of complex expectations and requirements. Whether it’s responding to government mandates regarding interoperability and data privacy or customer demand for a seamless digital experience, constant evolution is key to staying at the forefront of industry standards. Your future success will be determined by the investments you make now in your capabilities and technology.
Everest Group
APRIL 3, 2024
Generative AI (gen AI) can significantly benefit the BFSI industry. However, it can be an expensive investment, making it critical for enterprises to conduct a cost-benefit analysis before implementation. Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. Gen AI has recently gained considerable attention in the banking, financial services, and insurance (BFSI) industry.
The Global Small Business Blog
APRIL 20, 2024
©2024 Laurel J. Delaney. All rights reserved. "You are like a rainbow of awesome!
Amzur
APRIL 18, 2024
From integrating emerging technologies to managing cybersecurity threats and driving operational efficiencies, the role of a CIO has never been more complex or crucial. As organizations increasingly rely on technology to fuel their growth and operations, the demands on CIOs to deliver cutting-edge solutions while ensuring seamless and secure IT operations have intensified.
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The Enterprise Knowledge Assistant (EKA) by Intetics is a groundbreaking platform tailored to revolutionize business operations for enterprises, SMBs, and startups. Powered by Generative AI, NLP, and ML, EKA automates tasks like information retrieval, customer support, and content creation. Boost efficiency by 30-50%, cut routine inquiries by 40%, and reduce training time by 30-50%.
31 West
APRIL 16, 2024
HubSpot is the first choice of SMBs or startups integrating a CRM solution into their sales and marketing infrastructure. The low-cost plans combined with its easy-to-use features and tons of integration options make HubSpot an ideal choice for businesses of all types and sizes. What started as a one-man business has grown to become a large organization with 2000+ employees.
V-Soft Consulting
APRIL 8, 2024
The adoption of Artificial Intelligence (AI) by organizations across diverse industries is an ever-evolving trend. Since its inception, AI has uncovered incredible success with its intelligent capabilities. Harnessing the power of Machine Leaning (ML), Natural Language Processing (NLP), and Computer Vision, the AI boom is an ever-evolving trend in the tech industry.
Perficient Digital Transformation
APRIL 17, 2024
Empowering Automation in the Digital Era In this highly digitally connected world, companies are always looking for new and creative ways to improve efficiency, simplify procedures, and provide better customer service. Robotic Process Automation (RPA) has become a game-changing technology that helps businesses accelerate up operations, cut down on human error, and automate repetitive activities.
Everest Group
APRIL 26, 2024
Life sciences enterprises are undergoing a generational shift, transitioning from outdated legacy customer relationship management (CRM) systems to modern Customer Experience Platforms (CXP). Discover the three emerging customer engagement layers in these platforms, the readiness of enterprises to adopt the latest solutions, and the factors to consider when selecting customer engagement technology in this blog.
Speaker: Jennifer Hill
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
The Global Small Business Blog
APRIL 19, 2024
Entrepreneurs are among the most dynamic drivers of global economic growth, and women are laying claim to the role in greater numbers than ever. In the U.S., for example, research shows that women-owned businesses are growing at twice the rate of all others. Yet, according to the World Bank, women continue to face enormous obstacles, including powerful social constraints, limited time and a lack of training.
Amzur
APRIL 16, 2024
Are you drowning in data but struggling to find the insights that matter? Many players in the market are already using data to predict the future and gain a competitive edge. In fact, studies show that over 60% of data within organizations goes unused. Traditional data analysis often requires specialized coding skills and knowledge, making it difficult for companies to make decisions based on their data.
31 West
APRIL 16, 2024
Research shows customer support is poor in many universities and colleges. Many institutions focus on bureaucracy in customer service. As a result, poor admission and dropout rates continue to increase. Higher education institutions can improve services by understanding who their customer is. They need to hire the right personnel and invest in modern technologies.
IBM Services
APRIL 15, 2024
Today, cybercrime is good business. It exists because the profits are high while the risks are low. Far from stopping, cybercrime is constantly increasing. In 2023, the FBI received a record number of 880,418 complaints with potential losses exceeding USD 12.5 billion. This is a nearly 10% increase in complaints and 22% increase in losses compared to 2022.
Advertiser: Paycor
Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.
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