March, 2024

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AI Is Transforming the Global Business Landscape

The Global Small Business Blog

©iStock/Shutter2U A discussion on the transformative impact of Artificial Intelligence (AI) on the global business landscape, highlighting how AI-driven strategies are revolutionizing industries worldwide. Join the Atlantic Council for a dynamic discussion hosted by the WIn Fellowship, part of the Atlantic Council’s empowerME initiative, on April 25 from 1:00 p.m.

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The Importance of Human IT Solutions in the Age of AI

Global Help Desk Services

When used correctly, AI can be a huge help. An AI chatbot can quickly tell you your co-pay before you head to a doctor’s appointment or point you to the correct aisle to get a flathead screwdriver on your way to the hardware store. But AI can also be less than helpful. (That same health insurance chatbot could suggest you reduce your stress by recycling your old VCR.

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Analyzing the EU AI Act Impact for Global Businesses | Webinar

Everest Group

LIVE WEBINAR Analyzing the EU AI Act Impact for Global Businesses April 18, 2024 | 10:30 a.m. BST | 11:30 a.m. CEST | 12:30 p.m. EEST | 3:00 p.m. IST Regulation in the AI space is about to change significantly with the introduction of the EU AI Act. How will this new legislation affect enterprises in the EU and beyond? This webinar, hosted by Everest Group Partners Anil Vijayan and Nitish Mittal alongside Mark Lewis, Senior Consultant at Stephenson Harwood LLP, will dive into this first-of-its-k

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The Potential of AI and Large Language Models (LLMs) For Global Growth

The Global Small Business Blog

©iStock/metamorworks From a global standpoint, almost three-quarters (73 percent) of business leaders are excited by the potential of AI and large language models (LLMs) for business expansion—and this excitement is well-warranted. AI and LLMs are going to enable global growth in a way never before seen. Learn more how AI will shape global business expansion in 2024 and the top 4 trends to watch.

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How High-Growth Teams Are Building Better With Nearshore Talent

Speaker: Ron Fish, Global Talent Acquisition Executive

As companies rethink global recruiting strategies, nearshore staffing is emerging as a smarter, more strategic alternative to traditional offshoring models. Join this new webinar with industry leader Ron Fish to learn how nearshore models help organizations scale faster, operate more flexibly, and build globally aligned teams—without the common pitfalls and misalignment of offshoring strategies!

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Offshoring vs Outsourcing: Benefits and Helpful Tips

Magellan Solutions

Did you know companies embrace offshoring and outsourcing to improve efficiency and cut costs? However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. Delegating tasks to external parties can significantly impact your business.

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10 Essential Zendesk Features Every Customer Support Team Should Utilize

31 West

When your business scales and your customer base grow, so does the number of customer queries, complaints, and feedback. The constant notifications of incoming messages from hundreds of customers can turn pretty overwhelming for your customer support department. While you may have a qualified and trained in-house support team, they might not be available outside business hours to attend to your clients.

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Achieving New Heights in Healthcare Marketing With Salesforce Marketing Cloud Personalization

Perficient Digital Transformation

In December 2022, the Department of Health and Human Services released a bulletin announcing additional compliance requirements for healthcare marketers when it comes to third-party trackers. The guidance lays forth expectations for how healthcare organizations collect data on activities that take place on their website and mobile apps. So, what’s the problem?

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Analytics and Artificial Intelligence (AI) Services Specialists PEAK Matrix® Assessment 2024

Everest Group

Analytics and Artificial Intelligence (AI) Services Specialists Amid the macroeconomic headlines, many enterprises seek a proven RoI track record before committing to investments in Analytics and AI. Additionally, a stringent regulatory environment is prompting enterprises to cautiously approach the adoption of generative AI. These enterprises are seeking assistance from analytics and AI services specialists to run pilot projects and scale up implementations.

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Oh, Be Happy, That is, If You Live in Finland

The Global Small Business Blog

©iStock/ASphotowed The World Happiness Report draws on global survey data from people in more than 140 countries. Countries are ranked on happiness based on their average life evaluations over the three preceding years, in this case 2021 to 2023. The report is a partnership of Gallup, the Oxford Wellbeing Research Centre, the UN Sustainable Development Solutions Network and an editorial board.

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9 ways developer productivity is boosted by generative AI

IBM Services

Software development is one arena where we are already seeing significant impacts from generative AI tools. The benefits are many, and significant productivity gains are currently available to enterprises that embrace these tools. A McKinsey study claims that software developers can complete coding tasks up to twice as fast with generative AI. The consulting firm’s research found, unsurprisingly, that complex coding tasks were not severely affected by the use of generative AI, so worries a

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The AI Productivity Shift: Whats Working & Whats Next

85% of teams are using AI, but only 27% report clear productivity gains. Why? Because most are still stuck in surface-level adoption. In this expert panel, top voices in workplace strategy and remote innovation—Dr. Gleb Tsipursky, Phil Kirschner, Nadia Harris, and Eryn Peters—reveal how leading teams are cutting digital noise, training AI to fit their workflows, and building cultures that embrace change.

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Geofencing Advice For Local Online Retail Businesses

31 West

In this era, online shopping has revolutionized how people shop, shifting away from traditional brick-and-mortar stores. With a few clicks, consumers can conveniently purchase goods and services from the comfort of their homes. For entrepreneurs in the retail sector, it’s essential to employ tools and strategies that elevate their brand and attract their desired customer base.

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Answerthink Receives SAP® North America Award for Partner Excellence 2024 for Service

The Hackett Group

Miami, FL – March 26, 2024 – Answerthink, a division of The Hackett Group , Inc. (NASDAQ: HCKT), today announced it has received an SAP ® North America Award for Partner Excellence 2024 for Service. Awards were presented by SAP (NYSE: SAP) to the top-performing partners in the North America region that have made outstanding contributions to driving digital transformation for businesses that use SAP solutions.

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It’s Time To Update Your Data Lake Ingestion Strategy

Perficient Digital Transformation

If you built your data lake in the last 5-7 years, you probably are ingesting data into the data lake using many batch jobs that ingest and update data in the data lake. There is nothing wrong with what you did, but data technology has continued to move forward and in my opinion, the time has come to change your data lake ingestion strategy to reduce the number of high-latency batch jobs and move toward primarily using real-time change data capture (CDC).

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Driving Factors for IT Services Recovery in 2024: Insights from Everest Group’s Forces & Foresight™ Research | Blog

Everest Group

Our inaugural Forces & Foresight research uncovers three factors we predict will drive a gradual recovery in tech services this calendar year. Continue reading to understand the projected path for the IT services industry’s rebound and implications for providers. Learn more about Forces & Foresight. After the global financial crisis in 2008 and the COVID-19 pandemic in 2020, the IT services industry took five to eight quarters to recover.

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Mid-Year Review: How to Ignite Employee Potential Through Meaningful Feedback

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

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For the Product Creators and Global Traders the World

The Global Small Business Blog

©iStock/gorodenkoff Six (6) interesting resources that I [Laurel Delaney] write about for businesses operating in the global marketplace. Mainly for those who are sourcing and need help with product creation. From TradeWheel to KYG Trade, expand your resources in order to thrive with your global small business.

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Hyperscale vs. colocation: Go big or go rent?

IBM Services

Here’s the situation: You’re the CIO or similarly empowered representative of an organization. Different voices within your business are calling attention to the awesome scalability and power of hyperscale computing, which you’ve also noticed with increasing interest. Now the word comes down from on high that you’ve been tasked with designing and implementing your company’s hyperscale computing solution—whatever that should be.

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The Future of Work: Enhancing Efficiency with AI-Powered Low-Code Automation

Amzur

Are you ready to unlock a new era of productivity and tap into your workforce’s maximum potential? AI-powered low-code automation holds the key. The landscape of work is undergoing a dramatic transformation. Automation, artificial intelligence (AI), and the rise of citizen developers are reshaping industries and redefining the way we work. In this evolving environment, low-code automation empowered by AI emerges as a powerful tool to optimize efficiency, unlock human potential, and pave th

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5 Ways DSPM Elevates Customer Service Standards For Tech Companies

31 West

Tech companies are in a relentless pursuit to heighten the caliber of their customer service – a critical determinant of success. Amidst this endeavor, Data Security Posture Management (DSPM) emerges as a formidable ally. It’s subtle, but substantial – like having an unbreakable shield that not only guards but also enhances capabilities.

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Is Your Background Screening Policy Built For 2025? What HR Leaders Need To Know Now

Speaker: Liz Charron

From evolving legislation to shifting workforce expectations, background screening is undergoing major transformation, and HR is in the driver’s seat. With new compliance requirements and growing scrutiny, today’s HR leaders must build programs that are not only audit-ready but outcome-driven. HR Management and Employee Relations Expert, Liz Charron, will delve into how HR teams can navigate the latest legal changes, connect screening to workforce ROI, and embed these practices into the very fab

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Perficient Included in Forrester’s The Adobe Services Landscape

Perficient Digital Transformation

In a dynamic digital landscape, choosing the right provider among the Adobe services landscape is paramount for businesses seeking to maximize their Adobe investments. The selection process can be daunting with a diverse set of providers that vary by size, type of offering, geography, and business scenario differentiation. So where do marketing leaders start?

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Unlocking Enterprise Preparedness for T+1 Settlement: The Crucial Role of IT and Technology Services Providers | Blog

Everest Group

By partnering with IT and technology services providers, banks and financial institutions can prepare for the new T+1 settlement. This security trade rule change to shorten the order finalization date by a day is expected to enhance operational efficiencies and reduce risk. Read on to understand how this updated regulation will impact the industry landscape and rapidly transform critical areas.

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How to Successfully Navigate International Growth

The Global Small Business Blog

©iStock/liuzishan Businesses are increasingly considering international expansion as a key avenue for growth. However, navigating unfamiliar territories can be a daunting task for those venturing into new markets for the first time. Eighteen Newsweek expert forum members share tips for how businesses can successfully navigate international growth. By prioritizing research and building strong local connections, business leaders can engage with new audiences with confidence.

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Private cloud use cases: 6 ways private cloud brings value to enterprise business

IBM Services

As cloud computing continues to transform the enterprise workplace, private cloud infrastructure is evolving in lockstep, helping organizations in industries like healthcare, government and finance customize control over their data to meet compliance, privacy, security and other business needs. According to a report from Future Market Insights (link resides outside ibm.com), the global private cloud services market is forecast to grow to USD 405.30 billion by 2033, up from USD 92.64 billion in 2

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Top petrochemicals employment trends to look out for in 2024

Airswift

Source: Pexels/Tom Frisk Launched in 2017, the Global Energy Talent Index (GETI) Report charts emerging trends across the world’s energy workforce. Since its inception, GETI has depicted insights from thousands of energy professionals to create a comprehensive map of the evolving energy landscape, giving organisations the tools they need to refresh their skills and retain their talent.

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ASW Promotes International Staffing Solutions for the Insurance Industry with UAC

AS White Global

ASW Global has stepped up its efforts in providing viable solutions for the insurance and underwriting industry’s talent shortage dilemma in Australia. Last month, ASW was among the exhibitors at the Underwriting Agencies Council (UAC)-Xceedance 2024 Sydney Expo. The conference is one of the biggest in Australia with 120+ underwriting agencies and 600+ brokers in attendance.

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Why You Want To Use Looker Studio For Data Visualization on BigQuery

Perficient Digital Transformation

If you have built or are building a Data Lake on the Google Cloud Platform (GCP) and BigQuery you already know that BigQuery is a fully managed enterprise data warehouse that helps you manage and analyze your data with built-in features like machine learning, geospatial analysis, and business intelligence. BigQuery’s serverless architecture lets you use SQL queries to answer your organization’s biggest questions with zero infrastructure management.

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Unified Communication & Collaboration (UCC) Specialist Services PEAK Matrix® Assessment 2024

Everest Group

Unified Communication & Collaboration (UCC) Specialist Services As the hybrid workplace model solidifies its position as the new norm for enterprises, the demand for seamless communication and collaboration services continues to surge unabated. Enterprises strive to adapt to the ever-evolving Unified Communication and Collaboration (UCC) landscape.

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Case Study: How Adding an Internship Program Takes Nearshoring to The Next Level

Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.

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Today in Global Small Business: Celebrating Women's History Month

The Global Small Business Blog

©iStock/Yulia Novik What's affecting me, my clients, my colleagues and other global small business owners: This nonprofit, Women Entrepreneurs Grow Global® , is making history every day for special women who aspire to take on the world with their business. The full lens on Women's History Month. Courageous women who have helped the United States build a fairer, more just society.

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5G use cases that are transforming the world

IBM Services

In the tech world and beyond, new 5G applications are being discovered every day. From driverless cars to smarter cities, farms, and even shopping experiences, the latest standard in wireless networks is poised to transform the way we interact with information, devices and each other. What better time to take a closer look at how humans are putting 5G to use to transform their world.

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Driving Patient & Member Satisfaction through Personalized Digital Solutions

3Pillar Global

Healthcare patients are busy people with busy lives. What’s more, their interactions with providers and payers often occur at times when emotions are high and frustration can easily arise. The more friction in their experience, the more acute those frustrations become. Yet healthcare technology systems rarely prioritize the patient or member experience.

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How to outsource bookkeeping

Microsourcing

Ask anyone who has launched a small business and they will remember how exciting the early days were. Amid the expected stresses and pressures, there would have been a buzz from dedicating their energies to a passion project or using their unique skills to turn a dream into a reality. Sure, there would have been corporate boxes to be ticked – a bit of social media promotion, maybe some bookkeeping - but most of their time would have been spent doing what they love or are best at doing.

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Enterprise Knowledge Assistance Powered by AI for Smarter Decision Making

The Enterprise Knowledge Assistant (EKA) by Intetics is a groundbreaking platform tailored to revolutionize business operations for enterprises, SMBs, and startups. Powered by Generative AI, NLP, and ML, EKA automates tasks like information retrieval, customer support, and content creation. Boost efficiency by 30-50%, cut routine inquiries by 40%, and reduce training time by 30-50%.