The relationship between risk and reward is one in which you always want the latter to come out on top. In the best cases, it’s a relationship driven by recognition and response—recognizing risks, assessing them, figuring out how to mitigate or eliminate them completely, and establishing a proactive response at every turn. When it comes to outsourcing and offshoring, there are any number of risks that businesses may be concerned with, but we’ve come up with a Top 10 of the most common risks associated with offshoring—and for each we’re happy to share how ECLARO tackles those risks to ensure success and a rewarding experience for every one of our clients.
THE RISK: HIDDEN/SURPRISE COSTS
THE ECLARO APPROACH: Life is full of surprises. Not all of them are good ones. That can play out painfully if your offshoring partner doesn’t do a deep dive with you to prior to the engagement to work through all the details so both parties know what is needed and expected, and at what price. Our extensive pre-engagement requirements and formal agreement stages remove any mystery or doubt about what is and what is not included with our services.
THE RISK: DATA SECURITY/ PROTECTION
THE ECLARO APPROACH: Data security is at or near the top of almost every business’s priority list in 2024. But it’s not enough to simply put it on your list—it’s crucial that you and your offshoring partner have rigorous processes and practices in place around data security and protection. ECLARO is ISO 27001 and SOC2 certified, and we have built a culture of ensuring our clients’ data maintains its Confidentiality, Integrity and Availability (CIA) at all times.
THE RISK: POOR COMMUNICATION
THE ECLARO APPROACH: Collaboration and clear communication from the start of any relationship help drive its success. ECLARO has built a corporate-wide culture of communication and transparency, and it is one that continues to evolve with every engagement. We insist on regular governance calls/meetings to ensure we are always on the same page with our clients.
THE RISK: LACK OF OFFSHORE MANAGEMENT
THE ECLARO APPROACH: Poor or nonexistent management can ruin an offshoring experience. But not every client requires the exact same level of management. There is no “one size fits all” approach. Our unique ECAPTIVE service model ensures the proper level of hands-on offshore management, depending on each client’s unique needs.
THE RISK: PROCESS DISCIPLINE (CMM)
THE ECLARO APPROACH: Engage. Evolve. Excel. Those three words are foundational to any business’s ability to assess itself, measure success and continue to grow. Our proprietary TRINIT-E engagement audit & assessment program ensures we are always continuously improving our service capabilities.
THE RISK: FAILURE TO DELIVER
THE ECLARO APPROACH: How will you define the success of your offshoring engagement? If deliverables, metrics and measurements are not defined and discussed prior to starting, there is no way to accurately define and assess delivery success and areas for improvement, if needed. Our clear, mutually agreed-upon Success Factors, along with our formal governance approach and TRINIT-E continuous improvement methodology, ensure our collective success.
THE RISK: LEGAL/REGULATORY CONCERNS
THE ECLARO APPROACH: Going it alone, or going in uninformed, is not the way to go when it comes to navigating the legal waters offshore. Our CLARIT-E requirements gathering process, along with our in-country HR, Legal and Compliance teams, ensure adherence to all legal and regulatory concerns.
THE RISK: BI-DIRECTIONAL SCAPEGOATING
THE ECLARO APPROACH: “You said this. No, they said that. Wait, that was your responsibility. No, that was yours. That wasn’t what we wanted. Yes, it was.” Nobody wants to have that kind of conversation. And nobody needs to. The formal, transparent and communication-heavy nature of our client engagements and partnerships remove the risks of any bi-directional scapegoating.
THE RISK: TIME ZONE DIFFERENCES
THE ECLARO APPROACH: You need your offshore talent working when you need them. So we work your schedule. It’s that simple. Whether that schedule is your onshore team’s normal shift or a different shift to maintain productivity, we can cover your unique scheduling needs. Some outsourcing partners work on their time. We have talent dedicated to you all the time, any time you need it.
THE RISK: TECHNICAL SKILLS & ADVANCEMENT
THE ECLARO APPROACH: Every client experience with ECLARO is bespoke—we work with you to determine the needs required to deliver your core services. Our proprietary CAPABILIT-E process helps us understand short-term and long-term development needs and deliver the right plan and the Right People for you.
