Today in Global Small Business: Where's My Order?

©iStock/ipopba

What's affecting me, my clients, my colleagues and other global small business owners:

• With e-commerce booming, consumers increasingly want to know, “Where’s my order?” Three-year-old package tracking firm Route aims to answer that question in real time with its AI-driven software.  Route cofounder and CEO Evan Walker tells Forbes that the startup is now worth $1.25 billion, following a $200 million fundraise.
• How to attract customers when they are ready to buy.
• What I wish I knew before starting my e-commerce business.
• Quote of the week: "And it's interesting, when you look at the predictions made during the peak of the boom in the 1990s, about e-commerce, or internet traffic, or broadband adoption, or internet advertising, they were all right - they were just wrong in time." – Chris Anderson
• E-commerce competition heats up in China – Shopify and JD.com pair up. 
• E-commerce predictions for 2022 from 26 e-commerce experts.